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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,638 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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2 months postpartum
February 10, 2025

I am 2 months postpartum and have been n extremely uncomfortable with my belly. I ordered the thong body shape wear and absolutely LOVE IT!

Date of experience: January 22, 2025
Florida
1 review
0 helpful votes
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Looked to be excellent quality!
February 10, 2025

The discount code I tried to use didn't work so that was disappointing.

While the products I received appeared to be of excellent quality, all of the three products I ordered were too small for me. I'm hoping to be able to exchange them for the correct sizes.

Date of experience: February 23, 2025
Virginia
1 review
0 helpful votes
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I can't give a review, because I haven't tried my shaper yet. My experience was good. I had no issues.

Date of experience: January 30, 2025
Texas
1 review
0 helpful votes
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Great product
February 7, 2025

I received my product on time but I am returning not due to the product but i just don't like the look of shapers

Date of experience: January 28, 2025
Maryland
1 review
0 helpful votes
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All positive and fairly quick shipping. I did not have any issues.

Date of experience: January 27, 2025
Virginia
1 review
0 helpful votes
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Bra
February 6, 2025

I purchased a new bra and it holds my breast up very well and it's very comfortable, I really wish they sold a 4x, but it only stops at 3x.

Date of experience: January 30, 2025
North Carolina
1 review
0 helpful votes
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Disappointed in shapewear
February 6, 2025

This is my 3rd purchase from this co. Customer service has always been great. No problems with 2 previous shapewear items. This 3rd one however was very disappointing. I ordered a 2x as other orders. The bra straps are too loose even in the last hooks, there is too much material and it bunches in the stomach area, it hurts my right breast when I try to pull it up to unbunch the material, and the crotch open area has a huge chunk of fat sticking out from right thigh and you can see thru my pants. I did send an email to cs informing I was not writing the complaint to get a refund or exchange- just wanted them to be aware of the issues with this poorly made piece of shapewear. I was offered a 20 percent off on my next purchase.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Responded quickly
February 6, 2025

Excited to try this bra. Was hoping it would work. The fit is a little bit weird but still ok

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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My experience with the company is good so far. I'm looking forward to trying more of your staff and I'll shop again with shapelix.

Date of experience: January 26, 2025
Alabama
1 review
0 helpful votes
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Best Shapeware
February 5, 2025

I am enjoying my orders and both are doing exactly what was stated they would do.

Date of experience: January 26, 2025
Missouri
1 review
0 helpful votes
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Luv the products have ordered three times. Website is great.

Date of experience: January 26, 2025
South Carolina
1 review
0 helpful votes
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Awesome
February 5, 2025

There payment options are amazing 👏. 😁 and there customer service is 1 to none.

Date of experience: February 19, 2025
Georgia
1 review
0 helpful votes
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Love it
February 5, 2025

It was great. This Airslim is my best shapewear. It is comfortable, no bone poking you, you could wear all day with no discomfort.

Date of experience: January 25, 2025
Georgia
1 review
0 helpful votes
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Satisfied with order
February 5, 2025

Quick and easy ordering and shipping. Arrived early. The product was purchased for trying on wedding dresses and worked great for what I needed

Date of experience: January 25, 2025
Alabama
1 review
0 helpful votes
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Amazing!
February 5, 2025

It was a challenge getting on but i was snatched in my dress!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2025
California
1 review
0 helpful votes
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I will need to cut my fasteners on both bras cause it's pokes me in my back.

Date of experience: January 25, 2025
North Carolina
1 review
0 helpful votes
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Amazing
February 3, 2025

Easy to use, and feels amazing on my skin. It's was great.

Date of experience: January 27, 2025
Washington
1 review
0 helpful votes
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Great, but…
February 3, 2025

The one I ordered is too small. So I can't even wear it. The ad was a bit deceptive because people were saying it was comfortable, but it did not feel comfortable, like a wear all day kind of thing. If I was able to get the right size then I might have a better opinion

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
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Artificial look
February 3, 2025

The butt plumping made my thighs look like grasshoppers legs and from the back my butt just look mushy. I look better with it off. Curves went from straight down to the outline of my hip bones. Its was not an hour glass shape. Look more like the shape of the number 5. And full fupa was fupa-ing. I looked more like a desperate, 49 year old than a fun loving curvy girl. Couldn't breathe, NO PARTS of the look was worth this item. I couldnt wear my skims dress with this on. Fabric of leg portion was TOTALLY un-hide-able. Garment its self was highly detectable and the shape it gave was even more weird than a bad bbl.

Date of experience: January 23, 2025
North Carolina
1 review
0 helpful votes
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Quality products
February 3, 2025

I like the 3 suits but I am returning 2 - 1 doesn't fit and the color is not right with my skin tone

Date of experience: January 23, 2025