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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,570 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Worth the price
February 15, 2025

Placing the order was quick,will write another review after i receive my pacckage.
It was a little bit small should have chose 1 size up but I decided to keep the items since I'm going to start my weight loss journey.

Date of experience: February 25, 2025
Washington
1 review
0 helpful votes
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Return Requested
February 14, 2025

I want to return this item and received an email starting this process but was told they'd get back to me within a day or two to complete the process. I'm still waiting. If I can't return this unworn item for a refund, I'll be very upset.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
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2 different styles
February 14, 2025

I like the quality of the products, however I wish that they could compress a bit better, especially the mid area and the back. But overall the product does its job.

I do wish customer service was available more, I tried the chat and no luck at all, even sending the message to be answered and nothing. But overall I'm okay with what I got. I hope more discounts or promotions come about. These are expensive

Date of experience: February 4, 2025
Illinois
1 review
0 helpful votes
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Shape wear
February 14, 2025

The state where is beautiful, but the zipper between the legs broke the same day I get it, but other than that, the experience of the Shapeware and the comfort of it is amazing

Date of experience: February 4, 2025
Texas
2 reviews
0 helpful votes
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Satisfied
February 14, 2025

Once I figured out what product would work best for the outfit I was trying to make happen, it was easy to read measurements and the size I needed to cinch me in.

Date of experience: February 4, 2025
Ohio
1 review
0 helpful votes
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Too expensive for what you get
February 14, 2025

Doesn't work as described and doesn't fit well not worth the money

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
New York
1 review
0 helpful votes
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Product was amazing!
February 13, 2025

Shipping was quick and easy
The garment itself was well made and snatched all the areas advertised

Date of experience: February 3, 2025
Ohio
1 review
0 helpful votes
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I need to return this item
February 13, 2025

The product doesn't look like what I was expecting i need to exchange the item

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2025
Colorado
1 review
0 helpful votes
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Side Zip
February 13, 2025

Best shape wear on the market. Great material, excellent compression, comfortable

Date of experience: February 3, 2025
Kentucky
1 review
0 helpful votes
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Great
February 13, 2025

Very satisfying and needed. I can appreciate a company that finally meets my expectations and needs.

Date of experience: February 3, 2025
California
1 review
0 helpful votes
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Great fit
February 13, 2025

The staff has been very helpful. I am super grateful for their communication and responsiveness. I definitely will try again thank you so much.

Date of experience: February 2, 2025
Michigan
1 review
0 helpful votes
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I love the way my items fit make a huge difference!

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
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Perfect
February 12, 2025

I got a 2x and I am 5"2 - 215 lbs. the fit was great and am so excited to wear it on my wedding day.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Snatched
February 11, 2025

It gives what it's supposed to give period best product in the market, there is no competition!

Date of experience: February 1, 2025
Connecticut
1 review
0 helpful votes
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Great product
February 11, 2025

Awesome 👌 wonderful material. Might send back to bigger size, I order small and I need a Medium.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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I will definitely be purchasing again.
February 11, 2025

My experience with Shapellx was wonderful. I felt so comfortable and beautiful at my cousin's formal wedding.

Date of experience: January 31, 2025
District of Columbia
1 review
0 helpful votes
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Best ever!
February 10, 2025

Love the product. True to size (recommend sizing down 1)

Date of experience: January 31, 2025
North Dakota
1 review
0 helpful votes
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Ordering and shipping was easy. Price could be a little lower.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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2 months postpartum
February 10, 2025

I am 2 months postpartum and have been n extremely uncomfortable with my belly. I ordered the thong body shape wear and absolutely LOVE IT!

Date of experience: January 22, 2025
Florida
1 review
0 helpful votes
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Looked to be excellent quality!
February 10, 2025

The discount code I tried to use didn't work so that was disappointing.

While the products I received appeared to be of excellent quality, all of the three products I ordered were too small for me. I'm hoping to be able to exchange them for the correct sizes.

Date of experience: February 23, 2025