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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,431 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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I like the shape wear
February 17, 2025

The shape wear does not fit me like the ads say it should

Date of experience: February 7, 2025
Ohio
1 review
0 helpful votes
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Snatched
February 17, 2025

I feel so comfortable and look so nice in my clothes I'm so excited and confident now

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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Excellent customer service
February 17, 2025

Thank you Ophelia for going above and beyond to ensure I receive my package. I appreciate the communication and the extra step you took to make sure I was happy. Five stars for Ophelia and the Shapellx team.

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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Shape wear
February 17, 2025

It's nice but the legs is rolling up and the inner leg part seems short

Date of experience: February 6, 2025
Delaware
1 review
0 helpful votes
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The best in the business
February 16, 2025

This is the second time that I have use your company and I've had a great experience both times. I appreciate the fact that you guys are very informative about the products and also the return process was very easy and simple. My mom loved her shape wear it made her feel really beautiful and flattened her out

Date of experience: February 6, 2025
Texas
1 review
0 helpful votes
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My experience was great being a first time buyer, I love every quality about the products immediately I wear it.i scream when I say the result so amazing 👏 🤩 😍

Date of experience: February 6, 2025
Florida
1 review
0 helpful votes
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Great Shapewear
February 16, 2025

I had originally ordered a size that was too small and shapellx quickly adjusted my order with no resistance and shipped me a new size immediately. I have tried them on and it's a good product with excellent fit and really easy to use. Thank you shapellx!

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Perfect
February 16, 2025

The shape ware makes my body slimmer! Love how it looks.

Date of experience: January 23, 2025
Colorado
1 review
0 helpful votes
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Exceeded expectations!
February 16, 2025

The large fit perfect and I didn't have to size down on the one with the bottom clip but it'll be great for when I lose some weight and still need shapewear!

Date of experience: February 6, 2025
Missouri
1 review
0 helpful votes
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My Experience with shapellx
February 16, 2025

Not quite what I expected how it snatches my stomach- i expected it to snatch a little better, but I am pleased with how it shaped my butt

Date of experience: February 6, 2025
Idaho
1 review
0 helpful votes
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Not satisfied
February 16, 2025

It didn't fit me. I want to return it back. I'm not satisfied.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2025
North Carolina
1 review
0 helpful votes
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Fits great fast shipping true to size
February 16, 2025

Fits great fast shipping true to size I saw a model online that seemed to be about my height and weight and this helped me make a decision to purchase.

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
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I had to buy twice but it was worth it!
February 15, 2025

This was my first time buying & i THINK I allowed the ads to lead me astray. 🤣🤣🤣. I bought a XL and immediately upon receiving it, knew I had messed up. I gave it to my sister and she fit it & she loved it! I ordered the 3X and I'm elated with my purchase. SIZE UP! Thats my only advice. I'm 200lbs & very curvy.

Date of experience: February 4, 2025
Wisconsin
1 review
0 helpful votes
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My shapewear works
February 15, 2025

My order was everything I love it my shapewear was great I wear it all night and was able to use the bathroom easy.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Worth the price
February 15, 2025

Placing the order was quick,will write another review after i receive my pacckage.
It was a little bit small should have chose 1 size up but I decided to keep the items since I'm going to start my weight loss journey.

Date of experience: February 25, 2025
Washington
1 review
0 helpful votes
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Return Requested
February 14, 2025

I want to return this item and received an email starting this process but was told they'd get back to me within a day or two to complete the process. I'm still waiting. If I can't return this unworn item for a refund, I'll be very upset.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
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2 different styles
February 14, 2025

I like the quality of the products, however I wish that they could compress a bit better, especially the mid area and the back. But overall the product does its job.

I do wish customer service was available more, I tried the chat and no luck at all, even sending the message to be answered and nothing. But overall I'm okay with what I got. I hope more discounts or promotions come about. These are expensive

Date of experience: February 4, 2025
Illinois
1 review
0 helpful votes
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Shape wear
February 14, 2025

The state where is beautiful, but the zipper between the legs broke the same day I get it, but other than that, the experience of the Shapeware and the comfort of it is amazing

Date of experience: February 4, 2025
Texas
2 reviews
0 helpful votes
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Satisfied
February 14, 2025

Once I figured out what product would work best for the outfit I was trying to make happen, it was easy to read measurements and the size I needed to cinch me in.

Date of experience: February 4, 2025
Ohio
1 review
0 helpful votes
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Too expensive for what you get
February 14, 2025

Doesn't work as described and doesn't fit well not worth the money

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025