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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,650 reviews

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Florida
1 review
0 helpful votes
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Great product
March 3, 2025

The items I got are great the snatch my belly and back rolls in. Very comfortable

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Satisfied
March 2, 2025

I had to wait a little longer than expected as the package was returned to sender. However I reached out and was able to get it shipped back out. Wasn't to bad of an experience

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Good
March 2, 2025

Love the mesh booty lift shorts.I wear these when I work out because of the breathable material.

Date of experience: February 20, 2025
Tennessee
1 review
0 helpful votes
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Perfect set
March 2, 2025

I purchased the long sleeve shirt and leggings in every color because I just knew this would be a cute layering or lounge piece. Shapellx did not disappoint. The compression, but breathablility is amazing. They fit like a glove and the quality of the material is top tier! I love them so much that I can't choose a favorite color.

Date of experience: February 20, 2025
Delaware
1 review
0 helpful votes
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Shapellx
March 2, 2025

I'm not sure of what I received! One item is a thing bodysuit, the other, I'm not sure if it's a bathing suit or an all in one bodysuit. There's no identifying tags.

Date of experience: February 20, 2025
Canada
1 review
0 helpful votes
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Great quality and service
March 2, 2025

I had to return my item for a different size but the bathing suit looked to be of very high quality. The customer service was great when I needed to exchange the item.

Date of experience: February 5, 2025
Indiana
1 review
0 helpful votes
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Fits amazing
March 2, 2025

It was very efficient to order. I knew what I wanted it was a very easy process

Date of experience: February 19, 2025
Virginia
1 review
0 helpful votes
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Return/refund
March 1, 2025

Both have been sent back with the return label provided. One was to be returned and exchanged for another size and the other is for a refund please. Thank you.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Pennsylvania
1 review
0 helpful votes
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Get it right, keep it right!
March 1, 2025

This is some of the best shapeware I have purchased. The waist trainer will snatch every piece of adipose tissue in your waist!
The leggings keeps everything in place and lifts!
I love my dress, but my trypophobia is preventing me from wearing it, so I have to contact the company to hopefully exchange it for another item.

Date of experience: February 19, 2025
Illinois
1 review
0 helpful votes
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Satisfied customer
March 1, 2025

My order came in a timely manner and I first thought based on previous reviews that the sizing wouldn't be right. Thankfully it was a perfect fit.

Date of experience: February 19, 2025
Georgia
1 review
0 helpful votes
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Too Small
March 1, 2025

I returned this order, because it didn't fit correctly and the padding was too high in the waist area.

Date of experience: February 19, 2025
Georgia
1 review
0 helpful votes
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Shipping disaster
February 28, 2025

I ordered swimsuits for my anniversary vacation. They were supposed to be delivered 1/30/2025. I am just receiving the items after my vacation is over.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
Arizona
2 reviews
0 helpful votes
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Bra did not fit
February 28, 2025

I am researching how to return my bra it did not fit and it was not supportive. I am really disappointed with my bra. How do I return it?

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2025
Virginia
1 review
0 helpful votes
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Don't waste your money or time
February 27, 2025

I ordered a shapewear and when I put it on, it was no different than my cheap one from Walmart. I reached out and asked to return. They offered $60 credit towards another one and keep the one I didn't like. So I took them up on their offer and ordered another one that was supposed to be a firmer hold. It wasn't. I am now left with 2 shapewears that don't shape in a flattering way and I am out $90 total. I appreciate the customer service, they were kind and replied quickly, I won't return or reach out since they did try their best to fix the first time. It's just not for me.

Date of experience: February 17, 2025
Tennessee
1 review
0 helpful votes
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It didn't fit
February 27, 2025

I order the shape wear on my dress size and it it too small.

Date of experience: February 17, 2025
Louisiana
1 review
0 helpful votes
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Hole in seem
February 27, 2025

I receive product within a week and half, very please with purchase/delivery process. Packaging was great. I did have a hole in the seem so that was disappointing.

Date of experience: February 17, 2025
Illinois
1 review
0 helpful votes
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Some results
February 27, 2025

The shaper definitely holds everything in place. It also lifts and shapes my butt however it's just ok.

Date of experience: February 17, 2025
New Jersey
1 review
0 helpful votes
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I love it
February 27, 2025

I love it and it's very good. The quality is a higher standard, and if it's good on my body and comfortable too.

Date of experience: February 17, 2025
Missouri
1 review
0 helpful votes
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Snatched!
February 27, 2025

This was easy to do online. The price was great, the fit is amazing, and delivery was fast.
I am looking Snatched!

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Wedding
February 27, 2025

Fit very well!. Needing some lumps smoothed out for my dress.

Date of experience: February 17, 2025