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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

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California
1 review
0 helpful votes
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Sizes too small
March 6, 2025

Sizes are not good and makes me look pregnant. I guess the material isn't right for my situation

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2025
Pennsylvania
1 review
0 helpful votes
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Exactly customer service
March 6, 2025

Experience was wonderful, great customer service i've and product is exactly as advertised. Can't wait to wear it!

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Will be buying again
March 5, 2025

Everything fit and held me like it should.I was very pleased and will be buying again

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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Too small
March 5, 2025

I bought the medium/large and it's way too small… I followed the size chart and I was barely able to pull the suit over my thighs. Also not large busy friendly…

Date of experience: February 23, 2025
Alabama
1 review
0 helpful votes
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I love the items I purchased. But I was looking forward to order the body suit that was sold out.

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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Amazing!
March 5, 2025

The mesh shaper shorts are amazing and shapes my body very well!

Date of experience: February 23, 2025
Pennsylvania
1 review
0 helpful votes
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Still Too Small
March 5, 2025

I received the next size up as an exchange and it is unfortunately still too small…The size chart was not accurate for me when choosing my size both times…
Now I have two that I can not use…

Date of experience: February 23, 2025
Jamaica
1 review
0 helpful votes
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Satisfying customer
March 5, 2025

Overall it is easy to reach out to customer service if you're having any issues with your order. Customer service rep are always respectful, polite, helpful and very professional.

Date of experience: February 23, 2025
New York
1 review
0 helpful votes
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Satisfied customer
March 5, 2025

Quality,and pricing is good shaper snatched your body real well. Th

Date of experience: February 23, 2025
Georgia
1 review
0 helpful votes
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Great Shapewear!
March 5, 2025

I've never experienced great shape wear until now. I stopped wearing dresses after I gained weight but NOW….I can confidently wear my dresses again with this shapewear! I'm SO glad!

Date of experience: February 23, 2025
Minnesota
1 review
0 helpful votes
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Not for me
March 5, 2025

I didn't see the results that others have. I have had better control using a cheaper shaper

Date of experience: February 22, 2025
New York
1 review
0 helpful votes
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I love shapellx
March 5, 2025

I love their shapewear an Legging I'm a plus size woman their products are amazing

Date of experience: February 22, 2025
Georgia
2 reviews
0 helpful votes
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Half order
March 5, 2025

I ordered two and only received one. Were they shipped separately?

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2025
Ohio
1 review
0 helpful votes
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Sized up
March 4, 2025

Great customer service! Processed my return quickly

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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I had an issue with my original order being incorrect but once I notified them of the error they sent out the original items again.

Date of experience: February 22, 2025
North Carolina
1 review
0 helpful votes
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Best shapewear ever
March 4, 2025

I've tried a few shapewear and most are not comfortable. This product is super comfy and not restrictive. Perfect for wearing under long dresses and it adds an extra layer of warmth.

Date of experience: February 22, 2025
Nevada
1 review
0 helpful votes
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Bigger Model Bodies
March 4, 2025

I purchased two separate items from here & both were a size too small. I followed the sizing provided but I believe those measurements need some tweaking. The quality of the products are amazing but the sizing is not what I was expecting for the chart that is provided. I think you all need to consider putting bigger models to advertise your shapewear so we can see what it would look like on an actual bigger body.

Date of experience: February 22, 2025
Florida
1 review
0 helpful votes
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I love the quality of the products but base on size chart the products do not fit. I would like an exchange but their exchange process is not customer friendly and instead of trying to process it I was sent this review link.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2025
Illinois
1 review
0 helpful votes
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Up size
March 4, 2025

I could have went up in the bra. I would recommend going up in size. It hurts after a while but like the coverage it gives

Date of experience: February 21, 2025
Minnesota
1 review
0 helpful votes
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I Love The comfort of the garment
March 3, 2025

I Love how will it shape my body and how it look under my clothes

Date of experience: February 20, 2025