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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Unfortunately it did not fit properly and I chose to return it. I requested a refund and sent it back according to the instructions provided and even paid for return shipping. I'm STILL WAITING for my refund. So, as of now I'm giving the company a ๐ And even though the garment didn't fit, the quality and construction seems good and the color was gorgeous. The suit SEEMED most likely a ๐
This is one of those pieces that actually does what it says it's going to do, which I feel is rare. The back smoothing is noticable in the best way; no weird lines, no digging, it just lays really clean under clothes. The push up is flattering without looking like you're trying too hard. It gives a nice lift but still feels natural, which I appreciate. And for an underwire bra, it's actually really comfortable. I can wear it all day and not be dying to take it off the second I get home. I've been reaching for this way more than I expected. If you want something that smooths everything out but still feels wearable, this is a really good option.
It was a hassle to find out how to return the item. Two weeks after returning the item I have not received notice that it was received or my refund is being sent.
I received the order and then returned it due to size issue. My order shows that it has been returned. But I still have not received a refund. Order ID: SYSX-*******
I have a short torso and the swimsuits were not as flattering as i was hoping - the 2 piece looked like a one piece because the top had a long band under the bust, and the bottoms were VERY high waisted. One piece just didnt fit well.
I saw the swimsuit on an influencer on Instagram and thought I'd give it a try. It did not disappoint! Love the suit and I feel very confident in it.
If you are heavy busted forget it! The bra is made so cheap!
Breathable and comfortable to keep on for hours at a time. It's seamless and undetectable. I would put this on under a dress gown or even jeans.
Selected my item. Purchased. Received my order less than one week. Smooth and efficient. Would purchased again.
I ordered the wrong size & was given a replacement for the correct size free of charge & didn't have to return the original purchase.
I contacted customer service to return my items so far everything is going smooth they gave me choices of my return a gift card or refund I decided a gift card because I wanted to purchase a different style.
The product holds you in good, go a size up I usually wear 1x not wide enough so I got 2x, return is very easy no hassle.
Ordering was so simple and i enjoyed it, even considered purchasing additional items - until i had to return one of the items in my order that did not fit. The customer service was initially quick to respond (Friday night), but when i replied (within 2 hours) requesting a refund instead of store credit i got no response. I followed up again on Sunday and received a reply that night stating i had to go through a refund request process which then had to be approved, which none of this is mentioned in your online policy. It took 4 days to approve my request. I sent the item out on March 26th and it was delivered on the 30th - i have still not received any response or refund.
I was so excited to receive my order. They were everything I'd help they would be, but they are too small. I don't remember adding a size with my order. I would like to get a size large. Would it be possible to order a large from this email? Just charge the same card. Thank you so much.
The first time I saw this in my TV, I knew it was what I've been looking for, for a long time now. Thank you for coming up with this. Just perfect!
This was my first time purchasing and I would buy again. I like the good amount of option provided as far as styles and levels of shaping. The site was very user friendly. The return exchange process was pretty easy. Overall I think the products are quality as well.
Having a really hard time finding a good fit on my body. Quality of products are really nice, but I've tried 2 different shapers now and neither of them quite work. I'm 5'1", 36DDD. Seems like most of the torsos on the products are too long for my body and strapless variations don't actually give me proper support. The shapers feel good on though, good quality and material and definitely suck things in and ac$#*!uate curves in the right places
The shapewear i got is good as far as sucking in my tummy and offering decent support for 36DDD. Unfortunately I didnt think about the stitching down the front sides of the abdomen which is going to be seen under my wedding dress so I'm going to have exchange it for something else
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

