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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,582 reviews

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Maryland
1 review
0 helpful votes
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Second order
March 13, 2025

If you wanna get snatched go for it!
It's amazing and the material🥰😍😍

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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The products are well made but one of the body suits cups seem to be an incorrect size

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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Not correct in ads
March 13, 2025

Product was not described as advertised in the ad. Dissatisfied with it.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Customer service was so awesome and processed my order extremely efficiently and item was delivered a little before i expected.

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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Return Process
March 13, 2025
Updated review

The return process is too much of a hassle. I wanted to exchange a product from my February 7th order and I still have yet to hear from customer service for assistance. Good product. Bad return processes.

Date of experience: March 3, 2025

I wasn't sure what size to order
November 17, 2024
Previous review

I wasn't sure what size to order

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Fits small and spacey
March 13, 2025

The fit leaves spine imprints on my skin and the crotch is too spacey and hard.

Date of experience: March 3, 2025
Michigan
1 review
0 helpful votes
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Nice!
March 13, 2025

I like the look and feel. It fits like I imagined. The size chart is off. I wear a size 12/14 or Large. I'm so glad I ordered an XL please make this available in Blue! Thank you.

Date of experience: March 3, 2025
California
2 reviews
0 helpful votes
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Shape belt
March 13, 2025

Fast delivery and high quality just as advertised. It's helping me to shape my body.

Date of experience: February 25, 2025
New York
1 review
0 helpful votes
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Magic in a bag
March 13, 2025

I would have to say that I ordered this because I seen women putting it on online, but I didn't think it was going to give me the same outcome. I am beyond satisfied with this product. It's amazing. It's a miracle worker and I will be ordering more.

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Not satisfied
March 12, 2025

I was very excited about my order but it took extra long to get it and didn't receive what I initially paid for doesn't fit the way it was supposed to

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
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Un happy customer
March 12, 2025

I've been trying to return my Garment since the 10th of March but can't get in touch with me. So I have a Garment that I can't wear.

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Disappointed
March 12, 2025

I didn't like what was in the package. I expected something different

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2025
Oklahoma
1 review
0 helpful votes
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Compression is nice
March 12, 2025

Wanted different colors to choose from since it was a jumpsuit. But I'll work with what I have.

Date of experience: March 2, 2025
Illinois
1 review
0 helpful votes
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Customer service was excellent
March 12, 2025

When I didn't receive my original order and reached out to the company, they responded quickly investigated and shipped me a new order within a week with no issues.

Date of experience: March 2, 2025
Minnesota
1 review
0 helpful votes
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Very comfortable
March 12, 2025

It took some time to figure out the right size. But I ended up going with a 3x which is a little bigger than what I normally wear. I normally wear a 2x. The leggings were easy to get on and very comfortable to wear. I wore them to work out in and they did not stay up in the back like others claimed. But that is not a big deal for me.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Good quality
March 12, 2025

Products were exactly as advertised. Perfect fitting and great quality.

Date of experience: March 1, 2025
Illinois
2 reviews
0 helpful votes
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I ordered 3 items. All 3 arrived together. I immediately returned all 3 items at the same time in the same package. I received an email confirming a credit for only one item. I inquired about the full refund for the other 2 items and have not gotten a response. Please let me know when I can expect my full refund.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2025
Georgia
1 review
0 helpful votes
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Love the fabric.
March 11, 2025

Originally purchased the XL with the side zipper. I couldn't get it on and the zipper on the side makes it even harder so I got a 2x with a front zipper and these shoulder straps. Well the 2x was a bit too big; the were too easy to get on annd the could come up higher on the back and those straps were uncomfortable. I had to remove them but the fabric and the ability to smooth out your look is great.

Date of experience: March 1, 2025
Illinois
1 review
0 helpful votes
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Expectation
March 11, 2025

I was expecting my garment that I ordered having a little more compression around my torso area. I didn't get that.

Date of experience: March 1, 2025
Illinois
1 review
0 helpful votes
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It's was great
March 11, 2025

I got what I ordered. It was really nice. It makes my dress look good.

Date of experience: February 28, 2025