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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,459 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Beatrice Q.
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Experience was great! Sizing chart and description of items was thorough. I'll know more once I receive my purchase. I'm excited!

Date of experience: March 29, 2025
North Carolina
1 review
0 helpful votes
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Hoops getting refunds
March 15, 2025

All that you have to go through to get a refund is crazy. But luv the piece that I kept

Date of experience: February 11, 2025
Georgia
1 review
0 helpful votes
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Good Company nice products
March 15, 2025

All in all, I love Shapellx as a company however I wish there was more shape ware that focused on lower stomach control as opposed to just waist and upper belly. Out of all the products that I have tried there is only a couple that really make my lower belly pouch not so noticeable, whereas the rest of them kinda almost make it look worse, making it hard for me to wear. All your Shape ware is amazing quality as far as the fabric goes super comfy to wear I've always had timely delivery and when I did have an issue with sizes, I was able to swap or return with ease. I highly recommend you guys as a company, but I also wished that you use more women for your ads that are shaped like average women not the ones that already have no bellies and curves/big butts. It could be a bit misleading. I also wish that this last product that I got had more bust control, especially being a bigger chested girl that kind of still sag and don't sit up as much as I would like them too. With all that being said, I'm still a loyal customer and can't wait to see what new products come next.

Date of experience: March 4, 2025
Maryland
1 review
0 helpful votes
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Great
March 15, 2025

My My shopping experience has been good🤩🤩 experience has been good🤩🤩

Date of experience: March 29, 2025
Kentucky
1 review
0 helpful votes
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Need a smaller size
March 15, 2025

Service is good I just ordered the wrong size, it would be a better purchase if the bust had padding

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Thought i would try
March 14, 2025

The experience was simple and no hassle. I would try other product

Date of experience: March 26, 2025
Alabama
1 review
0 helpful votes
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The ultimate shaper
March 14, 2025

Best shaper on the market, I have purchased less expensive shapers and more expensive nothing has given me the satisfaction like Shapellx

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Exceeded expectations!
March 14, 2025

I received my package promptly, in fact I was unsure if it would arrive in time for my trip due to it only being a week away but it arrived the day before we left! I hadn't realized the shaper had inserts in the rear and hip dips so that was a surprise(only bc I didn't pay close enough attention as I was preoccupied with finding a backless option). At first I felt a little embarrassed but as I was in a rush I hadn't had time to figure out how to remove them. Im actually glad I didn't bc the little pads weren't as body changing as Id feared and even though I have now figured out how to remove and insert them I've come to love how my hips in particular look with my hip dips rounded out! This has become my favorite shaper whether I'm wearing a backless dress/shirt or not. The shaping is so natural looking, cinches in all of the right places without giving that "stuffed sausage" look (and feel)and just makes anything you wear look more flattering and "put together". This shaper far exceeded any and all expectations and I would recommend to anyone needing a great but natural looking shaper!

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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It really works
March 14, 2025

I am pleased with the products and services I have received.

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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This shape wear is FABULOUS!
March 14, 2025

My experience was great. I received my order very quick.

Date of experience: March 4, 2025
Illinois
1 review
0 helpful votes
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Fits Great!
March 14, 2025

Took awhile to arrive, but the garments fit great.Thank you.

Date of experience: March 4, 2025
Aruba
1 review
0 helpful votes
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Very responsive company
March 14, 2025

Excellent customer service! The suits did not fit and the return process was seamless.

Date of experience: February 19, 2025
New York
1 review
0 helpful votes
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Very inspiring
March 14, 2025

Haven't put it on yet but soon for a Glamour ball.

Date of experience: March 4, 2025
Maryland
1 review
0 helpful votes
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Second order
March 13, 2025

If you wanna get snatched go for it!
It's amazing and the material🥰😍😍

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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The products are well made but one of the body suits cups seem to be an incorrect size

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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Not correct in ads
March 13, 2025

Product was not described as advertised in the ad. Dissatisfied with it.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Customer service was so awesome and processed my order extremely efficiently and item was delivered a little before i expected.

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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Return Process
March 13, 2025
Updated review

The return process is too much of a hassle. I wanted to exchange a product from my February 7th order and I still have yet to hear from customer service for assistance. Good product. Bad return processes.

Date of experience: March 3, 2025

I wasn't sure what size to order
November 17, 2024
Previous review

I wasn't sure what size to order

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Fits small and spacey
March 13, 2025

The fit leaves spine imprints on my skin and the crotch is too spacey and hard.

Date of experience: March 3, 2025
Michigan
1 review
0 helpful votes
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Nice!
March 13, 2025

I like the look and feel. It fits like I imagined. The size chart is off. I wear a size 12/14 or Large. I'm so glad I ordered an XL please make this available in Blue! Thank you.

Date of experience: March 3, 2025