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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,618 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Na
March 11, 2025

Have to change size but love everything about the shape wear

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Order # ******* for larger size never received exchange

Date of experience: February 28, 2025
Mississippi
1 review
0 helpful votes
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Late shipment
March 11, 2025

Package arrived later than expected. Really don't have a use for it

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2025
New York
1 review
0 helpful votes
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Love it. It does exactly what I expected it to. I wear size 16 or 2xl but I ordered xl and the zipper gave out at one part but it was an easy fix. I think it's the sizing why it went out probably shoukd have gotten 1 size bigger. But me personally I love the fit and the snatch it gave. I was bodied! I need to buy different styles.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Very good
March 10, 2025

I love the shape, perfect fit, but my crotch zipper broke on the first try on. These thighs and hips are to thick for a zipper. I wish you made it without the zipper. I am trying to decide should I wear it like that or return it. I do love the material and fit.

Date of experience: February 28, 2025
Minnesota
1 review
0 helpful votes
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Didn't realize that the small was too small for me so when I contacted customer service to discuss what my options were to possibly exchange or return which I ended up exchanging. Customer service exceeded my expectations. The swimsuit is very cute and I cannot wait to wear it in the summer at the pools and beaches.

Date of experience: February 27, 2025
Nevada
1 review
0 helpful votes
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Best shapewear around!
March 10, 2025

I loved my selection & will be buying a lot more soon! The fabric is soft, it doesn't dig into your skin or roll up or down, and it doesn't show through your clothes. The only minor takeaway would be the sound of the fabric rubbing together between your legs when walking. Lol

Date of experience: February 27, 2025
Alabama
1 review
0 helpful votes
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My experience was really good pretty easy, everything went well, so far.

Date of experience: March 23, 2025
New York
1 review
0 helpful votes
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I love the item. Thank you.
March 9, 2025
Updated review

I enjoy shopping at your website. Thank you.🤗. I like the items they sell. Thanks.

Date of experience: March 24, 2025

It was a nice shopping experience
December 17, 2024
Previous review

It was a nice shopping experience.

Date of experience: December 7, 2024
Virginia
1 review
0 helpful votes
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Product top notch
March 9, 2025

I was thoroughly impressed by exceptional customer service. They were incredibly knowledgeable guiding me through the selection process with ease. I highly recommend there products to everyone

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
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Great Experience
March 9, 2025

It's always easy to purchase on Shapellx. This is my 3 purchase. I have enjoyed all of my purchases.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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The size is incorrect again
March 9, 2025

Hi, I sent multiple communications to you guys letting you know that the size is huge, I am a Large and not a 6XL. BIG DIFFERENCE got the second order with a 6xl again. I'm going to have to cancel and collect my money back.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2025
Mississippi
1 review
0 helpful votes
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Great product, received item fast, each item serves a purpose and it snatches my waist line and uplift my backside

Date of experience: February 27, 2025
Texas
1 review
0 helpful votes
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Firm hold
March 9, 2025

Secure straps make wearing comfortable enough to wear a few hours

Date of experience: February 26, 2025
Oregon
1 review
0 helpful votes
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Shapewear
March 8, 2025

Items did not fit as expected.
The items seems to be a product but it didn't work for me

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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It was a great delivery
March 8, 2025

It was nice and smooth no issues received the order with no problem

Date of experience: March 19, 2025
Virginia
1 review
0 helpful votes
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Satisfaction
March 8, 2025

Products are very satisfying and well fitting. Well worth the money that is paid.

Date of experience: March 1, 2025
Pennsylvania
1 review
0 helpful votes
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Fabulous
March 8, 2025

My older and my delivery went through smoothly
I definitely recommend others try

Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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Loved it!
March 8, 2025

It exceeded my expectations and fit like a glove! I would recommend!

Date of experience: February 26, 2025
Mississippi
1 review
0 helpful votes
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Love the customer service!
March 8, 2025

Great customer service! If I did not like the product I received, they were extremely willing to help me find the right one!

Date of experience: February 26, 2025