Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have to change size but love everything about the shape wear
Order # ******* for larger size never received exchange
Package arrived later than expected. Really don't have a use for it
Love it. It does exactly what I expected it to. I wear size 16 or 2xl but I ordered xl and the zipper gave out at one part but it was an easy fix. I think it's the sizing why it went out probably shoukd have gotten 1 size bigger. But me personally I love the fit and the snatch it gave. I was bodied! I need to buy different styles.
I love the shape, perfect fit, but my crotch zipper broke on the first try on. These thighs and hips are to thick for a zipper. I wish you made it without the zipper. I am trying to decide should I wear it like that or return it. I do love the material and fit.
Didn't realize that the small was too small for me so when I contacted customer service to discuss what my options were to possibly exchange or return which I ended up exchanging. Customer service exceeded my expectations. The swimsuit is very cute and I cannot wait to wear it in the summer at the pools and beaches.
I loved my selection & will be buying a lot more soon! The fabric is soft, it doesn't dig into your skin or roll up or down, and it doesn't show through your clothes. The only minor takeaway would be the sound of the fabric rubbing together between your legs when walking. Lol
My experience was really good pretty easy, everything went well, so far.
I enjoy shopping at your website. Thank you.🤗. I like the items they sell. Thanks.
I was thoroughly impressed by exceptional customer service. They were incredibly knowledgeable guiding me through the selection process with ease. I highly recommend there products to everyone
It's always easy to purchase on Shapellx. This is my 3 purchase. I have enjoyed all of my purchases.
Hi, I sent multiple communications to you guys letting you know that the size is huge, I am a Large and not a 6XL. BIG DIFFERENCE got the second order with a 6xl again. I'm going to have to cancel and collect my money back.
Secure straps make wearing comfortable enough to wear a few hours
Items did not fit as expected.
The items seems to be a product but it didn't work for me
It was nice and smooth no issues received the order with no problem
Products are very satisfying and well fitting. Well worth the money that is paid.
My older and my delivery went through smoothly
I definitely recommend others try
Great customer service! If I did not like the product I received, they were extremely willing to help me find the right one!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

