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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,850 reviews

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1 review
0 helpful votes
Follow Amy K.
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Best Customer Service
March 14, 2026
Updated review

My bodysuit was too big and they made the whole process of getting a smaller size flawless.

Date of experience: March 2, 2026

Purchase was easy
March 2, 2026
Previous review

Purchase was easy. Can't wait to try it on.

Date of experience: February 20, 2026
Illinois
1 review
0 helpful votes
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Nicely made product
March 14, 2026

I liked most of the items I purchased. One I am in the process of returning, just because i liked the way the other two fit better and don't believe I will use the third one.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Fit as expected
March 14, 2026

I really like this faja bodysuit from Shapellx—it fits as expected and gives great shaping. The only downside for me was the bra, which didn't work out, so I'm in the process of returning it. Overall, I'm happy with the bodysuit itself!

Date of experience: March 4, 2026
Georgia
2 reviews
1 helpful vote
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I am waiting on my refund, I sent the order back immediately and I have not heard anything about my refund as of today March 4,2026. Please advise

Date of experience: March 4, 2026
1 review
0 helpful votes
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Bad fit cost to return
March 14, 2026

I didn't like paying for a return and I met the free shipping and a coupon made me have to pay for shipping. Too many fees. If this doesn't fit right I will not try again because the fees add up.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Excellent customer service
March 14, 2026

I needed to exchange my shape wear and customer service went above & beyond to help.

Date of experience: March 4, 2026
Minnesota
1 review
0 helpful votes
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Body looked great!
March 14, 2026

As a size 18 sometimes 20. The three swimsuits I bought looked amazing. The built in shapewear smoothed out my stomach to look more flattering. The design of the straps I felt like gave me enough support without looking saggy. I typically wear cup size swimsuits but I felt comfortable in these ones!

Date of experience: March 4, 2026
1 review
0 helpful votes
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No comment
March 14, 2026
Updated review

Nothing special to say, because I just placed the order and haven't received it yet.

Date of experience: March 4, 2026

Nothing special to say, because I just placed the order...
March 14, 2026
Previous review

Nothing special to say, because I just placed the order and haven't received it yet. So I wouldn't know what to say without having received or seen the items, sorry.

Date of experience: March 3, 2026
1 review
0 helpful votes
Follow Shatianna M.
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I ordered shapewear, and the design made it look strange around the but area. The design looks attractive on those with larger butts but looks unattractive for those who have smaller bums.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Good communication and support
March 14, 2026
Updated review

I had to make an exchange and it was handled professionally and a discount offered bc of the time I waited for restock. Luna the representative was very understanding and prompt.

Date of experience: March 4, 2026

Good item
January 16, 2026
Previous review

As described but shipping takes long

Date of experience: January 6, 2026
1 review
0 helpful votes
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Will make the customer satisfied.
March 14, 2026
Updated review

Made an order wasn't satisfied with a purchase. I wanted a refund or exchange on a pair of pants. I didn't like their refund/exchange policy because you have to send an email to get approved and it takes time.Then you have to pay shipping but to make a long story short I really love the bra I bought. Shapelix took care of me as their customer and I will continue to shop with them. Thanks for the great customer service.

Date of experience: March 4, 2026

I'm not satisfied with the refund/exchange process.
March 10, 2026
Previous review

I have shopped here and brought a bra and pants. I'm satisfied with the bra and I don't feel like the pants are worth $100 at all. But if I'm paying $100 for jeans or more, the process of having to exchange/return them doesn't make sense to me. Now I have to wait for an approval through email to get confirmation that I can exchange/get a refund for something that i bought.

Date of experience: February 13, 2026
1 review
0 helpful votes
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Great.
March 14, 2026
Updated review

I love the products. They really speak to bodies of different shapes and create new items to help sculpt the body without surgery.

Date of experience: March 4, 2026

Great Products
December 17, 2025
Previous review

The same as this... great products that are received as advertised

Date of experience: December 7, 2025
1 review
0 helpful votes
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It took as long as they said it would take. I absolutely LOVE my bathing suit, but my shapewear was not very effective as described. It fit loose and didnt do much to tuck my fupa.

Date of experience: March 3, 2026
1 review
0 helpful votes
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Pros and cons!
March 14, 2026

It definitely helped structure my shape, but i could see the zipper and the seam lines through my dress, which was a fairly sturdy fabric- so I'd say a thicker fabric than my dress was needed to be the ultimate go to shapewear for my needs

Date of experience: March 3, 2026
1 review
0 helpful votes
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Let me tell you...
March 14, 2026

I fought for my life getting into that thing. But let me tell you, the way I was smoothed and tucked in was worth it ALL

Date of experience: March 3, 2026
1 review
0 helpful votes
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Nice
March 13, 2026

The bra gives me a very good back support and it also helps with my posture. It's very difficult to find special bra where I live and this website saved me. The delivery was fast and smooth and I'm satisfied with my purchase.

Date of experience: March 3, 2026
New York
1 review
0 helpful votes
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Good customer service
March 13, 2026
Updated review

Both items ordered did not fit, when I inquired about shipping them back, the process was simply they offered to help and get me the correct sizing.

Date of experience: March 3, 2026

Sizing was a little tough to figure out
February 28, 2026
Previous review

Sizing was a little tough to figure out. But with the 30day money back I hope we'll be fine.

Date of experience: February 18, 2026
1 review
0 helpful votes
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Love these products!
March 13, 2026

From the comfort, quality material and style. This brand has something everyone to enjoy! Best company service and I'm a forever shopper Loveeeee! Is an understatement lol.

Date of experience: March 3, 2026
1 review
0 helpful votes
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Loved them!
March 13, 2026

I ordered 2 bathing suits from here and I was very pleased! Loved them!

Date of experience: March 3, 2026
California
1 review
0 helpful votes
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Never to be deceived
March 13, 2026

I took a chance on ordering this product because I like the mesh feature, and I like the butt lift feature, but one thing that I had to give it a second chance on was them not having the rubber around the legs to hold you up from it rolling. Unfortunately, I purchased this garment and it rolls up so much on my thighs that it cut off my circulation in my thigh. Now I'm trying to return them and have not heard back from anybody. You should really concentrate on doing the rubber thing to keep it from rolling and also offer longer garment to at least reach the knee and not halfway in the middle of the thigh, which is a bad area for plus size women.

Date of experience: March 3, 2026