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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,970 reviews

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1 review
0 helpful votes
Follow Vee T.
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Love it but hate how the leg bottom and zipper shows under my clothing

Date of experience: March 6, 2026
Arizona
1 review
0 helpful votes
Follow Lesly M.
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Fast delivery, great product
March 16, 2026

My first big impression was how fast my packet was delivered. Second impression is how everything is so neatly packaged. Third. Impression is how the product matches exactly the description of the product. Lastly, fourth impression is how the product is. Some of the best quality. I've purchased for shape wear.

Date of experience: March 6, 2026
Texas
1 review
0 helpful votes
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I was too keen on the front zipper and when I was larger the booty lift design really cut on the back of legs under my cheeks

Date of experience: March 6, 2026
Texas
1 review
0 helpful votes
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Great
March 16, 2026
Updated review

The website was easy to use. I received my bras and they are better than I expected. Thank you for a great product and great customer service.

Date of experience: March 6, 2026

Easy to use and make my selection
March 1, 2026
Previous review

Easy to use and make my selection.

Date of experience: February 19, 2026
Washington
1 review
0 helpful votes
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I need to exchange my products
March 16, 2026

I want to exchange my bras for the correct size and got this survey instead?

Date of experience: March 6, 2026
Washington
1 review
0 helpful votes
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Runs small, size up! Customer service is amazing!
March 16, 2026
Updated review

Runs small, needed to replace for a larger size. Customer service was wonderful & helped me get it taken care off. Looking forward to new garment.

Date of experience: March 6, 2026

Easy use and I really enjoy the video of all the different...
January 10, 2026
Previous review

Easy use and I really enjoy the video of all the different sized ladies.

Date of experience: December 31, 2025
1 review
0 helpful votes
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Cheap and cheesy
March 16, 2026
Updated review

I will not be ordering anything else. False advertisement. All of the items I received are cheap ans give shein quality. All the ads are fake! 1 star forreal

Date of experience: March 6, 2026

Items weren't as described.
March 4, 2026
Previous review

Ordered shape wear for a wedding. The hold wasn't good. Seemed cheap

Date of experience: February 21, 2026
1 review
0 helpful votes
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Wedding day ready.
March 16, 2026
Updated review

The 4 items that I purchased were true to size. Some items I really had to work to get into meaning, some pushing and pulling. My shopping experience was easy. I hate that some items were sold out or they didn't have my color.

Date of experience: March 6, 2026

No comment at this time
February 28, 2026
Previous review

No comment at this time

Date of experience: February 18, 2026
Oregon
1 review
0 helpful votes
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Zipper not good
March 16, 2026
Updated review

My shapellx the zipper was no good quality and when I emailed for help no one has gotten back to me. Do I am trying one more time before I give up on the company.

Date of experience: March 6, 2026

They are okay
October 22, 2025
Previous review

So I ordered the shorts and in the video it they said that they don't roll down or up which they don't roll down but the roll up is crazy where it cuts off circulation. So not too happy with them. And the outfit the square top doesn't stay on I have to keep pulling it up r my chest will fall out. Beautiful quality but not executed like it was said.

Date of experience: October 12, 2025
1 review
0 helpful votes
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Quality and service
March 16, 2026

I've purchased a few items, the bathing suits are perfect sizing for my body type. The bodysuits were a bit harder to get the right fit but customer service was easy work with to resolved exchanging and shipping.

Date of experience: February 13, 2026
Nebraska
1 review
0 helpful votes
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I'm in the process of doing a return because the garment was to long and hitting my mastectomy scars from recent surgery.

Purchasing was fine, return process isn't going as well in terms of communication to get this taken care of

Date of experience: March 6, 2026
1 review
0 helpful votes
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Encantada
March 16, 2026

Es una empresa confiable y sus productos son de calidad

Date of experience: March 6, 2026
Massachusetts
1 review
0 helpful votes
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Beautiful and flattering!
March 16, 2026
Updated review

Wonderful and easy experience selecting the bathing suits on the website. Beautiful and flattering swimsuits. Fast delivery. Thank you.

Date of experience: March 6, 2026

Good experience
March 4, 2026
Previous review

Good experience. Easy to navigate.

Date of experience: February 22, 2026
Tennessee
1 review
0 helpful votes
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Perfect Fit!
March 16, 2026

10/10 would recommend. I had seen several online adds for this brand and was weary at first due to the amount of social influencers I had seen with sponsorships advertising, but my oh my was this a pleasant surprise. I have not felt this good about my body in a long time. The shapewear I got fits like a dream and was very comfortable. I wore my shapewear for 12 hours under a fantasy costume for a photoshoot and couldn't tell it was there.

Date of experience: March 6, 2026
Georgia
1 review
0 helpful votes
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Sizing
March 16, 2026

The size chart was not accurate for me. Both bathing suit and shapewear were two sizes too small. I requested a return yesterday morning by emailing customer service, but have not received a label yet.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Perfect
March 16, 2026

I like the bras I didn't know that they had an underwire, which was upsetting, but that is my fault for not reading properly, other than that I love it.

Date of experience: March 6, 2026
Georgia
1 review
0 helpful votes
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Jumpsuit Purchase
March 16, 2026
Updated review

This was my first time ordering from Shapellx. The website was easy to use and the sizing references/suggestions were really nice. The shipping time was a little longer than expected.

Date of experience: February 19, 2026

I like the sizing chart
March 1, 2026
Previous review

I like the sizing chart. As a tall girl, 5'9, it's important to know how long pants and jumpsuits are to fit properly. This avoids returns.

Date of experience: February 19, 2026
1 review
0 helpful votes
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Disappointed
March 16, 2026

I was co startled barrage with ads for Shapellx and I guess I started to believe the hype. When my order arrived, the bras were OK, but did not live up to the claims. The sizing was way off as well, so even of I wanted to keep them as secondary bras, they are uncomfortable and I know I'll never wear them.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Not a satisfied customer
March 16, 2026

I order the first one from tall in 2025 it was to big tried to send it back made another order in 2/21/26 it's to small. Yall need to let customer know what runs small and what runs big not happy at all and would like to return this order but don't know how because yall saying I order a mid dress or something.

Date of experience: March 6, 2026
Texas
1 review
0 helpful votes
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Impressively supportive
March 16, 2026

Supportive and slimming. It isn't just a binding spandex; it extenuates your natural shape. It doesn't roll, reaches high, and encourages better posture.

Date of experience: March 6, 2026