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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,105 reviews

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1 review
0 helpful votes
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Perfecta
March 18, 2026
Updated review

Excelente calidad y muy responsable todo perfecto son muy responsables

Date of experience: March 8, 2026

Buena hasta ahora
March 6, 2026
Previous review

Buena hasta ahora

Date of experience: February 24, 2026
1 review
0 helpful votes
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Good shopping
March 18, 2026

Easy to shop for good product but I feel they run small. Im normally a 42DDD and ordered my size. I wore one and by the end of day I had lines and marks around my bra line. Needless to say I couldn't wait to take it off it was to tight. Great product just to small. Will return for a size up.

Date of experience: March 8, 2026
2 reviews
0 helpful votes
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Legs roll up while wearing
March 18, 2026

I found myself constantly having to pull down each leg! The waist fit perfectly! The rubber around the waist band should be added to the legs!

Date of experience: March 8, 2026
1 review
0 helpful votes
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3 Bras, 3 Great Choices
March 18, 2026

I purchased 3 different bra and I love them all. I am very top heavy (36 G) and these bras make me feel supported without digging into my skin. Love them!

Date of experience: March 8, 2026
1 review
0 helpful votes
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Great quality and customer service
March 18, 2026
Updated review

Quick and convenient service. The product quality is exceptional! I was so impressed with my first order and the customer service I received, I quickly made a 2nd purchase.

Date of experience: March 8, 2026

Easy and quick
March 3, 2026
Previous review

Easy and quick. The associate I chatted with was extremely helpful also!

Date of experience: February 21, 2026
1 review
0 helpful votes
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I guess I will try again
March 18, 2026

I have been unsuccessful with your shapewear and the process of returning and reshipping is not favorable. But i hear great things still and want to try 1 more time.

Date of experience: March 8, 2026
1 review
0 helpful votes
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I needed to return a item that I accidentally purchased twice. I was able to get a response back from customer service that the item was approved to be sent back, but by that time I was out of the 30 day grace period. I wanted to exchange Butt-shorts for the Capri. I purchased a size too small. Beyond that every order has come on time, and I make investments when it comes to Shapwear. I love the full body compression with the stocking material. I ordered black and chocolate. Currently, I am purchasing 2 orders of the Contour Bras. I cannot wait to wear them. I know it will do what it's supposed to do and I love that there are 7 different ways to implement this bra. Personally, I love Shapellx and I would love to advertise and model for them.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Great bras
March 18, 2026

Very good experience. I did not have any issues or challenges.

Date of experience: March 8, 2026
1 review
0 helpful votes
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BRB
March 18, 2026

I did try it on and it did what it was supposed to do. I did not get the actual Butt. Lift like most of your models. But I'm pretty sure it's gonna be great. I'm wearing it this week for my cruise. I will give a full review after I wear it

Date of experience: March 8, 2026
1 review
0 helpful votes
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Was excited but not thrilled
March 18, 2026

Loved see the jumpsuits on my Facebook page. Looked at them hundreds of times then decided to take a chance. I bought both the red and black jumpsuits one of each design. Unfortunately when I got them they were a little snug. I am 5'5' and 150lbs. I went with Mediums. They did not look great on and the legs were so long on them. I would have to go find a seamstress to get several inches taken off. In the end I decided to return them however their customer service was so great! They were very fast to get back with me and work with me. I really appreciated that. On a side note I got a nightgown in my order that I absolutely love. I have not given up and will order from them again. Thinking about it? Give it a try!

Date of experience: March 8, 2026
1 review
0 helpful votes
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I love the texture of it, and it does help set up the girls, but the size is just too small if there's any possible way, if you can make bigger sizes, it would be perfect size K sizes for women who have bigger girls

Date of experience: March 8, 2026
2 reviews
0 helpful votes
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Disappointed customer
March 18, 2026
Updated review

I placed a request for a return and it was accepted but I did not get a return address. I sent another email expressing that and I still have not received return instructions or mailing address and have not received a reply.

Date of experience: March 8, 2026

Sometimes hard to get exchanges or returns.
October 26, 2025
Previous review

No, I would not like to describe
My previous experience.

Date of experience: October 16, 2025
Virginia
1 review
0 helpful votes
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I was so excited and happy with my swim suits. As said before the quality is absolutely amazing, the colors of my swimwear is excellent.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Oder
March 18, 2026

Placing the order was user friendly. Shipping was very fast... I had to do a return, and website says easy fast return. The return protocol was a lot, had to email, then wait for them to email me back. Then had to email another department 🤦 then wait for them to email me back with the instruction to get my refund. I'm still waiting on my refund. Getting the item is fine just don't have to to do a refund or exchange.

Date of experience: March 7, 2026
1 review
0 helpful votes
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A new fan!
March 18, 2026

Great shipping experience! Loved both of my purchases and will buy from here again. Best strapless bra I've found and I'm pretty sure I've tried EVERY possible strapless out there!

Date of experience: March 7, 2026
California
1 review
0 helpful votes
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I chose the wrong product for me. I just need yummy control that is easy to put on and take off. I hope this one works better. I don't like hooks. It takes too long.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Great fit!
March 18, 2026

I love this brand. The results and the size did not disappoint. I wouldn't however recommend the short shorts but the mid thigh shorts don't show through tight clothing which is a plus.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Shapellx Shorts
March 18, 2026
Updated review

Before placing my order for the shorts, I checked the chart size and also listen to the comments from your model. I received the item in a timely manner but the sizing was incorrect.

Date of experience: March 7, 2026

My shopping experience was hassel free
January 23, 2026
Previous review

My shopping experience was hassel free.

Date of experience: January 13, 2026
1 review
0 helpful votes
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Shape wear success
March 17, 2026
Updated review

I have been trying to find shape wear that does exactly what I need it to do for a long time. Always ordering or purchasing it in store and never being satisfied. Either can't breathe getting it on or doesn't fit the way I need it to or rolls down in the back and I have to constantly try to get someone to pull it up on me in the back. I purchased 3 pieces from shapellx and I was able to put it on and pull it up and instantly see results. I'm so excited to put on all 3 under my clothes and look my very best! Thank you

Date of experience: March 7, 2026

Easy to navigate, cost efficient and hoping it helps...
March 4, 2026
Previous review

Easy to navigate, cost efficient and hoping it helps with my fupa and stomach

Date of experience: February 22, 2026
Minnesota
1 review
0 helpful votes
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Jury is still out
March 17, 2026

I have no issues with the company, ordering, or delivery. The product does not provide the comfort I was hoping I would experience.

Date of experience: March 7, 2026