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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,795
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,170 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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My Wedding Day
June 20, 2025

I need a shape wear that would couture my body. Shapellx did just that! I love it! I will be ordering more products soon.

Date of experience: May 31, 2025
Georgia
1 review
0 helpful votes
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Waist SNATCHED
June 20, 2025

The smooth look gave me the extra confidence I wanted. My weight loss journey is going well, but I'm not where I want to be just yet. Thank you!

Date of experience: June 9, 2025
Wisconsin
1 review
0 helpful votes
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Dissatisfied customer
June 19, 2025

The product is too small and dissatisfied will never order from here again. I would like to return product.

Date of experience: June 9, 2025
Shapellx U. Shapellx Rep
10 months ago

Leave it to us, we're here to help. Please contact us at [email protected]. We hope to have the opportunity to resolve this for you.

New York
1 review
0 helpful votes
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Outstanding Customer Service
June 19, 2025

After trying on my recently purchased shapewear, I found that it did not fit correctly. I emailed Customer Service and they replied very quickly. They were friendly and helpful, and offered to send me a new item with the correct size. They even took the headache out of returning the original item by asking me if I'd like to keep it! The new item arrived in great condition.
I am very happy with SHAPELLX and their great customer service!

Date of experience: June 9, 2025
Texas
1 review
0 helpful votes
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I initially had trouble with delivery because of my address, their customer service was amazing and able to reship my item to me in a way I could receive it. I got it and loved it! I've tried a lot of "shaping" swimwear and with my diastasis recti they made me look bigger somehow. Not this one! This one actually shapes you properly and I love the style! I just ordered another one to try!

Date of experience: June 9, 2025
Georgia
1 review
0 helpful votes
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It fit excellent
June 19, 2025

Love the product. I've purchased three or more items from your collection and has been pleased with them all.

Date of experience: May 16, 2025
Illinois
1 review
0 helpful votes
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Material not what I expected
June 19, 2025

When ordering though it was a breathable material too long for been shorts took longer to ship overall it does the. Job

Date of experience: June 9, 2025
Hawaii
1 review
0 helpful votes
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Extremely Happy
June 19, 2025

Fits great... I actually layer them for maximum experience. Plus for warmth.
I will recommend for my friends.

Date of experience: June 9, 2025
Virginia
1 review
0 helpful votes
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Crouch Pull
June 19, 2025

The fit was fine but it was a lil tight in the cooch area. When I sat down it pulled up my butt like a thong. I had to unzip it for relief, but as I slim down I dont feel like this will be an issue for long. Otherwise I love it.

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Good Product
June 19, 2025

The bathing suits were a perfect fit, the colors are great. The shapewear did a good job at holding all things in place. I recommend the product.

Date of experience: June 9, 2025
Shapellx U. Shapellx Rep
10 months ago

Thank you for your feedback. If you need any further help, please feel free to contact us here: https://www.facebook.com/shapellxofficial.

Virginia
1 review
0 helpful votes
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Excellent Garment
June 19, 2025

Excellent compression garment. I love the breathable fabric! The fabric is like second skin. The fit is perfect and I love everything about the product

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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My order was left in a public area.someone was kind enough to deliver the package to my apartment after seeing it on a bench over 4 or five days. I was very disappointed that it wasn't delivered to the address on the package.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2025
Ohio
1 review
0 helpful votes
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Good good good good
June 18, 2025

Good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
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"So far So Good"
June 18, 2025

I felt" support" and felt comfortable. I will make a purchase again. I need daily support that will not restrict movement …. Breathable wear that can be worn year round

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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Great quality
June 18, 2025

This bathing suit is really nice quality But It was really tight so I reached out to customer support and they are sending me a size up. Super happy with my experience.

Date of experience: June 8, 2025
Missouri
1 review
0 helpful votes
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Awaiting information to exchange
June 18, 2025

Awaiting information to exchange for larger size. Sent an email fir assistance. Have not yet heard back

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2025
Tennessee
1 review
0 helpful votes
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I ordered a shaper in the size I wear but it was to big, shapelix replaced my order with a smaller size and also let me keep the other one. Thanks shapelix. ( I have a request to create a shaper for women that's had c-sections, a shaper that gives stronger compression from the lower abdomen up) can't wait…💕💕

Date of experience: June 8, 2025
Colorado
2 reviews
0 helpful votes
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Excellent customer service
June 18, 2025

I accidentally ordered the wrong size and I wanted to return and exchange and you asked me what size and model and sent me the correct size and color! On top of that you allowed me to keep the prior order!

Date of experience: June 7, 2025
Virginia
1 review
0 helpful votes
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I'm in shape for ANYTHING!
June 18, 2025
Updated review

Excellent fit that enhances my shape and conceals the "extras"
I will definitely consider other "shape enhancing " products in the future.

Date of experience: June 7, 2025

Easy access to website
May 25, 2025
Previous review

Easy access to website

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Great product
June 17, 2025

Expected us to be higher and uplift my booty some more but overall, it was OK thank you I had a great experience

Date of experience: June 7, 2025