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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,526 reviews

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Massachusetts
1 review
0 helpful votes
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Air slim body shaper
June 12, 2025

It's nice fit good but the compression in the stomach area was not what I needed. Would like to return it for a strong compression in midsection. This one is soft compression.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Must buy!
June 12, 2025

I'm 5,6 195 pounds I brought the Large I feel like I should have gotten the Xl …but it make everything perfect

Date of experience: June 2, 2025
District of Columbia
2 reviews
0 helpful votes
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Wonderful product. Perfect
June 12, 2025

Wonderful product. Quick delivery. Perfect thank you, thank you, thank you for everything. I just can't say enough.

Date of experience: June 1, 2025
Tennessee
1 review
0 helpful votes
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Exceeds my expectations
June 12, 2025

My jumpsuit is beautiful. I tried on when it arrived and was pleasantly surprised at the fit and quality.

Date of experience: June 1, 2025
Virginia
1 review
0 helpful votes
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Fits like a glove
June 12, 2025

Love it! Holds my belly in. Fast delivery, fits like a glove. Love all your products that's I've ordered. A woman always need shapewear

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
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Not great.
June 11, 2025

Good product! I like the designs, alright price on sale. Ordered 3 items. Received 1 in a few days as promised when ordered. 1 item was canceled 3 weeks later. The last item delivered almost 4 weeks after I placed the order. Decent product, terrible service. I'll shop elsewhere.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Wisconsin
1 review
0 helpful votes
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Good customer service
June 11, 2025

I requested a return because the zipper was visible through my dress and wanted the seamless shorts instead. They offered me a gift card and a discount code for me to get them and keep the previous shapewear too which was nice

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Not what I expected
June 11, 2025
Updated review

The delivery was fine the product didn't do what I expected on my midsection the lace around legs showed through my dress and gave a lumpy look didn't like you can see the closure of the shape wear in the front this wasn't the shape wear for a form fitted dress and even with my sweat pants it showed through on the legs but thank you

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025

Very interesting can't wait to receive
May 20, 2025
Previous review

Very interesting can't wait to receive

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Not what I ordered
June 11, 2025

Item is not the same as picture. There is no zipper as advertised. I gave it away. The picture should be changed with something that has no zipper.

Date of experience: June 1, 2025
New Jersey
1 review
0 helpful votes
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Love my new shape wear!
June 11, 2025

Love my new shape wear, it fits perfectly to my body, it's not suffocating, I can breathe with them on easily. I can wear them under a dress or pants with no problem! And the zipper for the bikini area in case you need to use the bathroom is genius! I am Very happy with my purchase

Date of experience: June 1, 2025
Michigan
1 review
0 helpful votes
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Happy with exceptions
June 11, 2025

I love the products that I ordered with the exception of the suprise gift, it was an XS when I ordered a 2x and 3x so why would you send me a products that is an XS. Too me it was a waste of my money I will.never be able to use this product.

Date of experience: May 31, 2025
Pennsylvania
1 review
0 helpful votes
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Flattery will get you everywhere
June 11, 2025

Sucks everything in on a curvy girl. Very flattering. I bought another one.
I will only say that it took me a minute to get it on, but once it was? I was cute.

Date of experience: May 31, 2025
Maryland
1 review
0 helpful votes
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Shaper Wear
June 10, 2025

Website is easy to navigate. Items are quality, but may be challenging to size correctly. It is worth buying and trying it out. You can not get a body if you do not already have one.

Date of experience: May 31, 2025
Washington
2 reviews
0 helpful votes
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I've ordered several shapers and LOVE THEM and after seeing the jumpsuit on FB a million times, I decided to try that too. Girls. Just BUY THE JUMPSUIT. Buy it in every color. I wore it for date night and felt amazing. Got home and bought another one as well as a swimsuit and cant wait for them to get here.

Date of experience: May 31, 2025
Illinois
1 review
0 helpful votes
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Not as Described
June 10, 2025

Well I ordered tummy control tank tops and I did receive that... instead I received 3 tank top... so I would like to return these items BECAUSE their not what I ordered. Thank you,

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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I ordered on 5/08 the website said I would have my package by 5/15. I got multiple emails with tracking numbers that never updated, On 5/19 I emailed them they answered the day after with a generic email and a tracking number. On 5/27 I only received the cheaper item I had bought and not the item that was the reason for placing my order. As of today 5/31 My other item has been sitting in NJ for over a week and I ordered to Florida. I won't be a returning customer.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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Satisfied with my purchase
June 10, 2025

Very comfortable, it did everything that was in the description, loved the navy blue color it was different, I normally buy black

Date of experience: May 31, 2025
Tennessee
1 review
0 helpful votes
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The sizes was misleading
June 10, 2025

I had to send both my shapewear back. Too small and very uncomfortable... I really did want to just get a refund...

Date of experience: May 30, 2025
North Carolina
1 review
0 helpful votes
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Sooooo comfy
June 9, 2025

Usually my issue with shapeware or waist trainers is that I can't breathe. However this is the best shaper everrr! It was comfy and I could breathe. I originally ordered a 2xl based off of the sizing chart the website provided, however I was able to go a size down and feel more snatched. The xl fit even better and it was still comfy!

Date of experience: May 25, 2025
Florida
1 review
0 helpful votes
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Didn't tighten no where it needed to. Brea cups were not placed correctly. It's like it wasn't meant for me even though it was my size. I gave it 4 stars because it was my body shape not the faja. Although it didn't tighten at all regardless of shape.

Date of experience: May 30, 2025