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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,915
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,614 reviews

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1 review
0 helpful votes
Follow Kathleeni A.
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Wonderful, quality garments
April 12, 2026

Unfortunately I have return everything due to size and I have colitis so garments were too tight for abdomen! Amazing packaging

Date of experience: April 2, 2026
1 review
0 helpful votes
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FOR THE MOST PART IT WAS GREAT
April 12, 2026
Updated review

THE WEBSITE WAS GOOD. THE SUITS THAT I ORDERED FIT WELL THE ONLY THING THAT DIDN'T GO SO WELL WAS MY FIRST TIME ORDER DISCOUNT OF 10% WOULD NOT WORK ON THE SITE AND THEY COULD NOT DO ANYTHING ABOUT IT AFTER MY ORDER WAS ALREADY SENT PERIOD. SO BASICALLY THEY DIDN'T REFUND ME THE DIFFE that I should've gotten for my order.

Date of experience: April 2, 2026

I tried to use my hello10 discount for first time order...
March 17, 2026
Previous review

I tried to use my hello10 discount for first time order and it would not allow it. Kind of disappointed in that. I was looking forward to it for the first time 10% is not a ton of money but it's something.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Disappointed customer
April 12, 2026
Updated review

My experience with this company was very disappointing. The bra did not meet my expectation. I was sold by the influencer and advertisement. When I tried on the bra I was very dissatisfied with how it felt. I felt the quality was cheap and would not give good support! Unfortunately I was right, about an hour into wearing the bra, the little support it gave went flat, very embarrassing to be out in public Wearing a bra with no support. I'm still stuck with a couple of payments, but I will never purchase from this company again. I didn't want to go through with the hassle of returning the bra, so I just took as a loss and a lesson learned

Date of experience: April 2, 2026

Waiting for my order
March 17, 2026
Previous review

Waiting for my order

Date of experience: March 7, 2026
Texas
1 review
0 helpful votes
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High quality
April 12, 2026

The bra is made very well. I love that it has so many rows of clasps so the sizing can be changed. It really holds you in, in all the right places. It is very full coverage. I've got some pretty lumpy bits on my back ( I'm 50, and a little flappy, it's fine), this bra totally smoothes out my back profile. The shaping in the front is great, and the girls are up where they should be and looking good.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Great Product
April 12, 2026

I am absolutely satisfied with my order and happy on how they work!

Date of experience: April 2, 2026
Texas
1 review
0 helpful votes
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Wedding shapewear
April 12, 2026
Updated review

Absolutely loved this shapewear so much! I looked completely different in the dress i wore to my daughters wedding! I wasnt uncomfortable and had it on for well over 12 hours! Thank you so much for giving me the boost of confidence i needed to enjoy the day!

Date of experience: March 20, 2026

I'm excited to see if this works on my apron belly...
March 22, 2026
Previous review

I'm excited to see if this works on my apron belly like it shows in the video

Date of experience: March 12, 2026
Virginia
1 review
0 helpful votes
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I asked for a refund or smaller size
April 12, 2026
Updated review

I emailed your company numerous times Durban refund or bigger size n no response so not happy with product bc I it's too small. I want a refund or exchange fur a bigger size

Date of experience: April 2, 2026

Great n looking toward to more, waiting on item
March 13, 2026
Previous review

Great n looking toward to more, waiting on item

Date of experience: March 3, 2026
1 review
0 helpful votes
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I need to return my order!
April 12, 2026

I received my order and is really big on me! I like to return it and get one size XL! And how I return this! Please advise me!

Date of experience: April 2, 2026
Canada
1 review
0 helpful votes
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Bathingsuits
April 12, 2026

I recently purchased 2 of the Shapellx swimsuits.

I contacted customer service because my measurements didn't fit into the "box". I was advised and I ordered accordingly. The cinch I was looking for wasn't there so I should have gone a size smaller. Also if you do not have a bum the fit isn't great... unfortunately I have a back with a crack and the suit was filling with water.

Overall the suit with the "built-in skirt" was good because it could conceal this issue. I will probably try to order another in a smaller size to see if that rectifies the probem.

Date of experience: April 2, 2026
Louisiana
1 review
0 helpful votes
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Snatched!
April 12, 2026

This was my second purchase from Shapellx and it did not disappoint. Meno/apron belly is painfully unattractive but this piece helped smooth it out nicely allowing the fit to FIT. It wasn't uncomfortable and made using the restroom a breeze, especially at a public event. While I'm continuing to work on personal body goals, it's nice to know that there's shapewear that satisfies a seamless look.

Date of experience: March 20, 2026
Canada
1 review
0 helpful votes
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The sizing it a bit off. The tops of the bathing suits are to large. I have to have the straps altered. And the fabric is not the greatest quality. Its giving Cupshe vibes. It was worth a try.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Not a good fit
April 12, 2026

Hello I ordered two bras and the quality was good but the bras were too big in the cup I'm returning them to get another size

Date of experience: April 2, 2026
Texas
1 review
0 helpful votes
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Great
April 12, 2026

Very positive experience exchanging for larger size. Was told to keep the item that didn't fit. Replaced with a larger size! Thanks

Date of experience: March 12, 2026
1 review
0 helpful votes
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I love all products!
April 12, 2026
Updated review

Everything I have ordered I have loved. The materials they use are amazing by being soft but super supportive. It has been so difficult trying to find supportive lingerie while also being sexy and comfortable until I found Shapelix. I will be a forever customer

Date of experience: April 1, 2026

Happy!
November 11, 2025
Previous review

I was very surprised and pleased about the comfort and great quality of my purchases. The material is the best I have ever worn and the fit is so though. I will be a Shapelix customer forever.

Date of experience: November 1, 2025
1 review
0 helpful votes
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Good
April 12, 2026

The shipping was very fast and the waist trainer is good material however I hate the metal springs I would rather a zipper instead.

Date of experience: April 2, 2026
Florida
1 review
0 helpful votes
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Return/exchange process
April 12, 2026

I asked to exchange my order for a different size. I was told I could keep them (which does me no good), and they would send me the suit in the size I needed. I never received the replacement after filling out another questionnaire, and I never received return information for the suits I wanted to exchange. I spent $120 for nothing & didn't have the bathing suit I wanted for my vacation.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Sale was Great
April 12, 2026

The 1st bra I don't like the fit & the way it looks & the 2nd bra was way 2 big & front closure that I've Never had. So I have contacted customer svc already. But overall the experience was Great...‼

Date of experience: April 2, 2026
Texas
1 review
0 helpful votes
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The Unexpected
April 12, 2026

Well, I ordered a 44DDD and they usually fit well but for some reason, it was extremely tight. As if it was not true to size. The 3x undergarment shape wear was unexpectedly tight too. I wear a 3x so I was very shocked it was too tight. Unfortunately, I had to wear it anyway.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Unsatisfied
April 12, 2026

Too small, too small, too small, too small, too small

Date of experience: April 1, 2026
1 review
0 helpful votes
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Shipping
April 12, 2026

Paid extra for expedited shipping which said 1-3 days but didn't arrive until a week later

Date of experience: March 14, 2026