Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,637 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Shamone B.
Unfollow Shamone B.
Share Review
Report Review

I am a return customer and will continue to order from this company very trustworthy friendly customer service is excellent shipping is fast

Date of experience: October 14, 2025
Connecticut
1 review
0 helpful votes
Follow Casey J.
Unfollow Casey J.
Share Review
Report Review

Great fit
October 24, 2025

So comfortable on and really made the dress fit perfectly!

Date of experience: October 14, 2025
Texas
1 review
0 helpful votes
Follow Miriam O.
Unfollow Miriam O.
Share Review
Report Review

Well while I love it, it is a process getting it on. My only worry is if I am out at an event and I have to go take a tinkle really bad, how am I going to get out of it quick. It's already takes me a min to put it on. Lol

Date of experience: October 14, 2025
Missouri
1 review
0 helpful votes
Follow Nachelle M.
Unfollow Nachelle M.
Share Review
Report Review

Material is good and doesn't get ruined after several wears. It holds me in exactly were I want it to and it's not skin digging or rolling like other shapers I've worn.

Date of experience: October 14, 2025
Georgia
1 review
0 helpful votes
Follow Diana S.
Unfollow Diana S.
Share Review
Report Review

Comfortable
October 24, 2025

The leggings are very comfortable. They fit true to size but I wish the material was a little more thick on the button area. I bought some for my daughter & she simply loves them.

Date of experience: October 14, 2025
Kentucky
1 review
0 helpful votes
Follow Carri M.
Unfollow Carri M.
Share Review
Report Review

Did not get what I ordered
October 24, 2025

I ordered a beige bra and bottom shaper, (can't recall product name.) I received a coffee colored bra and black bottom. I will be returning.

Date of experience: October 14, 2025
California
1 review
0 helpful votes
Follow SLM M.
Unfollow SLM M.
Share Review
Report Review

Quick Delivery!
October 24, 2025

The entire process was great, from ordering to delivery. I was looking for a product with firm compression, I appreciate Shapewear providing the compression level for your shapewear. It truly made purchasing easy and I got exactly what I wanted.

Date of experience: October 1, 2025
Tennessee
1 review
0 helpful votes
Follow Rhonda C.
Unfollow Rhonda C.
Share Review
Report Review

Great for the most part
October 24, 2025

All the pieces I've ordered have been great except one. The crotch zipper came apart the first time, I put it on unfortunately. Other than that pne. Ive had no issues..

Date of experience: October 14, 2025
Georgia
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Amazing products! Thank you!
October 24, 2025

I placed my first order back in 2023. I still have my original items and wish you still made them! The NeoSweat active thermal burn shape wear. I love your products and will continue to purchase! Thank you!

Date of experience: October 13, 2025
Minnesota
1 review
0 helpful votes
Follow Tasha W.
Unfollow Tasha W.
Share Review
Report Review

Had to Have It
October 24, 2025
Updated review

Saw the jumpsuit on FB and knew I had to have it. I'm only 5'2" and even though I'm 245 lbs, I'm unfamiliar with shapewear. However the concept of a garment that is shapewear, a bra, all undergarments at once in such a flattering design was too much to pass up. Again, unfamiliar with shapewear so I didn't know what medium meant. That level of compression is something that I'll have to get used to and a newbie guide to getting into it would have been nice, lol. I'm having the bottom altered just a bit because it's too long and wide for me but overall -WOW! It looks and feels GREAT! Bless whoever thought of this. Now, do a light compression in a dress about knee length and I'm in it all over again!

Date of experience: October 13, 2025

I love that there are videos with almost every product
October 9, 2025
Previous review

I love that there are videos with almost every product. For some reason it helps when they are telling you about it.

Date of experience: September 28, 2025
Missouri
1 review
0 helpful votes
Follow Gina O.
Unfollow Gina O.
Share Review
Report Review

Better Than Expected
October 24, 2025

I am pleased with my shopping experience so far. I need to make an exchange, so I will return to the survey once the exchange has been completed.

Date of experience: October 13, 2025
California
1 review
0 helpful votes
Follow Raul R.
Unfollow Raul R.
Share Review
Report Review

Un happy
October 24, 2025
Updated review

I have written several times how unsatisfied I am with the product and the service. Do I really have to describe my dissatisfaction again. You guys are starting to annoy me.

Date of experience: October 13, 2025

You do not offer Oyster Reborn in the cup size my girl...
October 9, 2025
Previous review

You do not offer Oyster Reborn in the cup size my girl needs (36 DDD). I am going to order these 2 bras as a surprise, I hope I am not disappointed.

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
Follow Mercedes C.
Unfollow Mercedes C.
Share Review
Report Review

Stuggle
October 24, 2025

The butt in every pair has been unbearably tight. When I go a size up, the waist is to big. I do not have a large butt nor the tiniest waist. I have to get the small for support of the waist and cut the butt out of every pair for my butt. Also I have thicker thighs and I have to slit the shorts as well.

Date of experience: October 13, 2025
Kentucky
1 review
0 helpful votes
Follow Brenda B.
Unfollow Brenda B.
Share Review
Report Review

Order error
October 24, 2025

With my last order I was sent the the wrong item, upon my inspection of this error I contacted shapelx customer service. I was asked to send pictures and order information, which I did. This order was for my daughter and grand daughter for a wedding on October 11th, shapelx customer service submitted this and a replacement was shipped and received I record time, I received it by October 7th in time for the wedding. I am so greatful to your company and your amazing customer service for this and I was told that I could keep the wrong item sent as well.
Thank You Shapelx

Date of experience: October 5, 2025
California
1 review
0 helpful votes
Follow Roxanna Q.
Unfollow Roxanna Q.
Share Review
Report Review

Uncomfortable
October 24, 2025

The sides where the elastic is causes indentation really not shaping body also on the lake where it shapes the under the glutes area it gave me some sore feeling after wearing it to an event

Date of experience: October 4, 2025
Virginia
1 review
0 helpful votes
Follow Phenomenal B.
Unfollow Phenomenal B.
Share Review
Report Review

Not what appears
October 24, 2025

I was very disappointed! This bra is NOT supportive, I purchased this bra because from the demos each woman showed that this bra made a difference once they put the bra on. When I put the bra on it has very little support. My breast didn't sit up and it looked like I was going bra less (while wearing it). If you are looking for comfortability this is the bra..

Date of experience: October 13, 2025
Michigan
1 review
0 helpful votes
Follow Kristal G.
Unfollow Kristal G.
Share Review
Report Review

Wish I got the right size
October 24, 2025
Updated review

Thought I got the right side based on the size chart, didn't and it's frustrating

Date of experience: October 13, 2025

Fine
October 9, 2025
Previous review

Fine. It's a website

Date of experience: September 28, 2025
District of Columbia
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

Very Nice Shaper
October 24, 2025
Updated review

This is awesome. Like all the options for bra straps. Haven't worn yet but know that it will pull me at the places needed. Great buy..

Date of experience: October 13, 2025

I like the shape wear
October 11, 2025
Previous review

I like the shape wear

Date of experience: October 1, 2025
Pennsylvania
1 review
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Share Review
Report Review

Quality product with excellent customer service.
October 24, 2025
Updated review

I ordered a garment to hold my stomach /rear end in tighter. This product fits comfortable and even had a long zipper in the area needed to use for the bathroom. I ordered 2 and returned one because i didnt know what size to get. Customer service worked with me and my money was refunded within a week.

Date of experience: October 13, 2025

To start out, the ad said 20% off
October 11, 2025
Previous review

To start out, the ad said 20% off. SHAPR20. When i checked out it said i had to spend over $100 to ise that promo code.

Date of experience: October 1, 2025
Florida
1 review
0 helpful votes
Follow San B.
Unfollow San B.
Share Review
Report Review

Best Experience
October 24, 2025
Updated review

Product easy to order and the advertisement was very appealing to me because I've been looking for a shapeware that was one whole body suite and a carpi style because I'm short. I also ordered bras and was very please with the fit. I haven't tried on the shapeware as of yet but I'm confident I will be just as pleased. The material is made of good quality.

Date of experience: October 13, 2025

Nice experience don't want a membership
October 9, 2025
Previous review

Nice experience don't want a membership

Date of experience: September 29, 2025