Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow La India L.
Unfollow La India L.
Share Review
Report Review

I have purchased so much shapewear on the past and it always failed in some way. Either it did not shape the way it advertised, it rolled up or down or it looked awful under clothing. Thank GOODNESS for the girlies who were pushing Shapellx on IG. It may have taken a miracle of physics to get myself into the shapewear but once I did it was actually quite comfortable and looked wonderful especially under a very elegant floor length gown I'll be wearing to a formal event soon. I got so excited I started trying on other things and I was looking and feeling so snatched! 👏🏽👏🏽👏🏽I will absolutely purchase again.

Date of experience: October 15, 2025
New York
1 review
0 helpful votes
Follow Migdalys C.
Unfollow Migdalys C.
Share Review
Report Review

Excellent
October 25, 2025
Updated review

I bought the 4 in one, I'm 180 and a medium fit great. It has a lot of stretch!' So don't get discouraged when you take it out of the bag it will look like it could fit a straw.

Date of experience: October 15, 2025

Seems easy i hope im satisface when I Receive my merchandise
October 13, 2025
Previous review

Seems easy i hope im satisface when I Receive my merchandise.

Date of experience: October 3, 2025
Texas
1 review
0 helpful votes
Follow Vanessa J.
Unfollow Vanessa J.
Share Review
Report Review

Unsure but gave it a try
October 25, 2025
Updated review

The website was a little busy and there didn't seem to be collective sections. I was searching plus size and only a few things popped up. Then when I'm looking at a certain thing, the "other things that may work" type section popped up on the bottom, and I ended up finding things more like I was looking for. The product was listed as plus size, but we all know everyone's plus size varies. Unfortuntely, after waiting, sad to say the product didn't fit.

Date of experience: October 15, 2025

Limited on some items; counting on the reviews to...
October 13, 2025
Previous review

Limited on some items; counting on the reviews to be accurate for what I ordered

Date of experience: October 3, 2025
Florida
1 review
0 helpful votes
Follow Tamara B.
Unfollow Tamara B.
Share Review
Report Review

Received order quickly. Had to order two sizes to choose one as my hips were one size while bust was another. Gotta return one.

Date of experience: October 15, 2025
Georgia
1 review
0 helpful votes
Follow Kowanda C.
Unfollow Kowanda C.
Share Review
Report Review

Pleased with previous purchase. The Boot yeah shapewear works well. The only complaint is that the seam around the legs at the bottom of the short can be seen through clothing

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
Follow Supastaar T.
Unfollow Supastaar T.
Share Review
Report Review

Great customer service
October 25, 2025

I've purchased shapewear, bras, and swimwear from this company, and I've loved every single item. The quality of the materials is fantastic—you can really feel the difference. Everything fits well, feels great on, and gives me that extra confidence boost.
The designs are flattering and comfortable, which isn't always easy to find, especially with shapewear and swimwear. You can tell they put a lot of thought into how their products are made.
Overall, I've had a great experience and will definitely keep coming back for more!

Date of experience: October 15, 2025
Michigan
1 review
0 helpful votes
Follow Meghan T.
Unfollow Meghan T.
Share Review
Report Review

Great company
October 25, 2025

They were a great company to work with. I ordered something that ended up not fitting and they were quick to send me the correct size at no additinal cost. I have since bought another thing from them!

Date of experience: October 15, 2025
Ohio
1 review
0 helpful votes
Follow Julia H.
Unfollow Julia H.
Share Review
Report Review

Improve exchange/return process
October 25, 2025

Exchange process was too convoluted. They should provide a return label. No direct link to just do returns/exchanges. Have to go through a lengthy email process.
Also, I received conflicting information. One email indicated I did not need to return the product I wanted to exchange. Then I received an email with the address to which to send my exchange. There was no communication that they were sending me the smaller size I needed until I received it in the mail. I appreciate the exchange, but you need to improve your communication process

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
Follow Felicia J.
Unfollow Felicia J.
Share Review
Report Review

This shape wear is simply Perfect! It's very comfortable and it holds me every where I need to be held. It's definitely a confident booster and it GIVES the shape I desire! This product is what every woman needs to give them that shape /or look of elegance. Shapelix is My #1 Choice over all of the others (and I've tried them all).

Date of experience: October 15, 2025
New York
1 review
0 helpful votes
Follow Susan R.
Unfollow Susan R.
Share Review
Report Review

Good service
October 25, 2025

Order a bundle, I mistakenly ordered the wrong size bra, they got back to me with in a few hours, shipped me a new bra size and gave me the option to keep or return! Very upfront and great service, also love the shapewear hands down sucks and holsnuiu tight and right!

Date of experience: October 15, 2025
Ohio
1 review
0 helpful votes
Follow Jacquea O.
Unfollow Jacquea O.
Share Review
Report Review

I love the bras!
October 25, 2025
Updated review

As a full figured lady, good bras are hard to come by and expensive. But when I got my Shapellx longline bra, it changed everything. It gives me support and the only issues I have with the bra is the strap gathers sometimes, which makes it hard to fix and the bottom of the bra isn't the most comfortable for those of us who have bellies and not flat stomachs.

Date of experience: October 15, 2025

Always great shapewear and service!
October 10, 2025
Previous review

I bought a pair of shapewear shorts from the website and they fit great! The smoothness of the shapewear design helped any outfit I wore with it!

Date of experience: September 29, 2025
Georgia
1 review
0 helpful votes
Follow Heather R.
Unfollow Heather R.
Share Review
Report Review

Fit perfect!
October 25, 2025
Updated review

This shape wear was amazing and sucked in all the unsightly bits, I actually felt beautiful in my dress while wearing this shapewear.

Date of experience: October 15, 2025

Website is easy to navigate
October 13, 2025
Previous review

Website is easy to navigate.

Date of experience: October 3, 2025
District of Columbia
1 review
0 helpful votes
Follow Deidra G.
Unfollow Deidra G.
Share Review
Report Review

After many years of wearing uncomfortable bras I have finally found a bra that fits properly throughout the day and provides excellent quality at a great price. I will definitely try other products from Shapellx.

Date of experience: October 15, 2025
Florida
1 review
0 helpful votes
Follow Joslyn M.
Unfollow Joslyn M.
Share Review
Report Review

Hyped
October 25, 2025
Updated review

I was so hyped up to get my shape wear. I could hardly wait to receive all my shape wear. However, I was a little disappointed that I didn't see the huge results these ladies were showing us. I am not sure if I should return the product for a smaller size?

Date of experience: October 15, 2025

I love what I am seeing
October 10, 2025
Previous review

I love what I am seeing. The products look super sexy and very promising! I am getting ready to celebrate my 70th birthday in a few weeks and I want to feel good about my body! I think these undergarments are going to give me the confidence I was looking for. I had a question about my correct size and sent an email to them and they responded and advised me what size would be the best fit for my body measurements. I am anxiously and excitedly awaiting my new sexy undergarments! Woo-hoo!

Date of experience: September 30, 2025
Texas
1 review
0 helpful votes
Follow Christine C.
Unfollow Christine C.
Share Review
Report Review

Product is great!
October 25, 2025

The shape wear I purchased was the wrong size but I was given the option to keep the original product while they sent me a replacement at no cost. This was great service. When I tried the product it was a perfect fit. It provided me with the support I was looking for and I am very satisfied with my choice in the product.

Date of experience: October 15, 2025
Louisiana
1 review
0 helpful votes
Follow Andrea B.
Unfollow Andrea B.
Share Review
Report Review

N/a
October 25, 2025

Love my shapwear I've haven't had any problems they fit like they should and you can go to the restroom without gettout of all your clothes

Date of experience: October 14, 2025
Maryland
1 review
0 helpful votes
Follow Kristin W.
Unfollow Kristin W.
Share Review
Report Review

Had great experiences with previous purchase. Not this time... Purchased during bogo sale and discount want received. Contacted Shapellx via email and was told I had to recieve the order for a refund to get bogo price. Called when order was recieved was told a claim would be filed and is recieve an email. No email had been received.

Date of experience: October 7, 2025
California
1 review
0 helpful votes
Follow Roxana L.
Unfollow Roxana L.
Share Review
Report Review

Love the shapewear
October 25, 2025

I love the shapewear. I wished I would've went up a size. Hard for me to pick my correct size. I wore it to church but it was so tight I was ready to leave. It been really uncomfortable. I love they way it looked but could've went up a size.

Date of experience: October 14, 2025
South Carolina
1 review
0 helpful votes
Follow Tammye W.
Unfollow Tammye W.
Share Review
Report Review

Exchange
October 25, 2025

Super easy process to exchange, for my exchange the options were great.
I didn't have to return the initial item, & received a new one with no return.

Date of experience: October 14, 2025
California
1 review
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

Excellent
October 25, 2025

Excellent service, I had not updated my shipping address so I panicked but you guys came along and made the process and the change so easy. Thank you!

Date of experience: October 14, 2025