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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Great product
October 27, 2025

I ordered a certain size and it was wrong and I put in a request to send back and they sent me the right one immediately customer service is great the product is wonderful it does just what it says it's going to do I love it

Date of experience: October 17, 2025
Indiana
1 review
0 helpful votes
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Great customer service
October 27, 2025

I am a loyal customer of Shapellx I recently purchased a garment for my daughter that was too large. I requested to exchange/refund and the company quickly provided a solution and shipped the correct size to me. No jumping through hoops just clear and timely communication. Thank you!

Date of experience: October 17, 2025
Texas
1 review
0 helpful votes
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Super comfy
October 27, 2025

Package arrived earlier than expected. Quality material and super comfortable. I usually wear small but sized up to a medium.

Date of experience: October 13, 2025
Minnesota
1 review
0 helpful votes
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Snatch City
October 27, 2025

I love this shapewear! 10/10. Customer service is quick to respond. I thought I might want my order shipped to a different address after my order had been placed and someone got back to me within a day. Excellent product and company!

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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I bought 4 items. Two items did not fit well. I have initiated an exchange. An email says they will get back to me and it's been a week. Wish this process was faster.

Date of experience: October 10, 2025
Canada
1 review
0 helpful votes
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Bonne qualité
October 27, 2025

Livraison trop longue mais l'article est de bonne qualité mais trop petit.
Merci

Date of experience: October 17, 2025
Illinois
1 review
0 helpful votes
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Not how display and review
October 27, 2025

I ordered off of reviews and pictures. The first time I wore them they did not roll down, I wore them 3x's this week and now they role down and I feel like im being poked all day.

Date of experience: October 17, 2025
Michigan
1 review
0 helpful votes
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Not as I expected
October 27, 2025

I have ordered several items from this store and have been satisfied. This last ordered disappointment. I expected it to hold but it did not

Date of experience: October 1, 2025
Michigan
1 review
0 helpful votes
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Great item
October 27, 2025

It was wonderful experience to receive it so quickly and it is a good investment. The Shapeware of it is wonderful. It gives off amazing enhancement to the body. Thank you.

Date of experience: October 17, 2025
New York
1 review
0 helpful votes
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I like it!
October 27, 2025

I like the way this product feels. I do wish it had the grips on the thigh section, as it does rise after wearing for a while. But otherwise it does what it says it will in the mid section and lift of the buttocks.

Date of experience: October 17, 2025
Florida
1 review
0 helpful votes
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Love love love my Shapellx!
October 27, 2025

It's a well oiled operation all that u want need and desire. It's a quick fix to make a woman not only look good but feel good as well. 🔥🔥🔥

Date of experience: October 16, 2025
Maryland
1 review
0 helpful votes
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Need return label sent to me
October 27, 2025

I have emailed shape LX three times about a return label. Could you please send me a return label so I can send your items back to you? I do not want them.

Date of experience: October 17, 2025
Australia
1 review
0 helpful votes
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Body Bodying
October 27, 2025

I have been consistently buying from this company and I have not yet been disappointed! I have tried other companies but always end up back at Shapellx.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Great product, but didn't solve the dress problem.
October 27, 2025
Updated review

Ordering was very easy and it came very quickly. However, I needed a lower back than the product provided. Sorry, but I have to return it, but have been very satisfied with the whole process.

Date of experience: October 16, 2025

Super easy
October 15, 2025
Previous review

Super easy. Sizing guide was helpful

Date of experience: October 4, 2025
California
1 review
0 helpful votes
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Customer service sucks!
October 27, 2025

They don't speak the best English they weren't answering my questions clearly. I had to call in and speak to someone who had me on hold for twenty minutes. It says on the website the size and color bra I wanted was available and the customer service rep said that size and color was out of stock... Why is it available online then? I told her I wanted two black bras and she's like ok we shipped the beige and carmine colors and I was like NO! SO THEN SHE VOIDED THE WHOLE THING TO NOT SHIP WITHOUT asking FIRST! So many little things that were so FRUSTRATING!

Date of experience: October 16, 2025
New Jersey
1 review
0 helpful votes
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Love Ya Shape Wear!
October 27, 2025

A ordered online and basically I didn't have any issues my delivery came on time they dropped it in my mailbox cuz it was small enough to fit so overall yeah I had a good experience with prior purchases that I've made from your company

Date of experience: October 16, 2025
New Jersey
1 review
0 helpful votes
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Shapewear
October 27, 2025

Ordering was easy and speedy and delivered faster then expected just got it im a 180lbs size 13 jeans if it helps got a large went on without to much of a struggle. Feels very comfy material isnt itchy shapes very well

Date of experience: October 16, 2025
Minnesota
1 review
0 helpful votes
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Great product
October 26, 2025

Great product. Runs large so I had to purchase a new size. But I can tell this is gonna snatch my body perfectly. And it didn't roll! Best feature ever.

Date of experience: October 16, 2025
North Carolina
1 review
0 helpful votes
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Initially I ordered the wrong size and customer service was a godsend in making sure that I received the correct size. My shapewear has given me a confidence that I did not have until I started getting my shape where from this company. I'm 5'7 320-290lbs 5x/4x pear shaped but I have a belly, Baby.

Date of experience: October 16, 2025
Kansas
1 review
0 helpful votes
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100% reliable!
October 26, 2025

Need tummy control and got ordered shape wear that focus on added support for mid section. Was unbelievably surprised! Earned a customer for life.

Date of experience: October 16, 2025