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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,638 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Delivery company Is not great
October 28, 2025

The delivery co.pany that delivers gofo is horrible. They leave my packages outside the vestibule downstairs for anyone to grab. And there is a note on the table telling them to leave packages at our door. I hate this because anyone can steal our packages... I do have photos.

Date of experience: October 13, 2025
New York
1 review
0 helpful votes
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Hoping that this is what I need
October 28, 2025

The shapewear fit everywhere else but the thigh band cut into my skin and shows through my clothes which is why I am ordering the longer one today.

Date of experience: October 18, 2025
Missouri
1 review
0 helpful votes
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The sizing is weird
October 28, 2025
Updated review

I've bought 2 shape wear items and a bra. Nothing ever fits. I end up throwing the items away just to avoid the hassle of return shipping. I wear a size 12 and 3 8D in a bra. Why would a 38 DD be too tight? Why would I have to order a 3X in shapewear?

Date of experience: October 18, 2025

I'm always ready to try something
October 21, 2025
Previous review

I've bought from here twice before but the sizing was off. Never returned just tried different companies. Came back here because I saw the ad on Instagram.

Date of experience: October 11, 2025
Texas
1 review
0 helpful votes
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I've had a pair of booty yeah leggings that ripped when I first tried them on. Very disappointing and a loss is money. I've been delivered 2 times the wrong size and had to give them away because it cost more to return than to buy almost. Other than that, I have great options to make any outfit look great.

Date of experience: October 18, 2025
Nevada
1 review
0 helpful votes
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My bust is 50 inches and my band is about 42 and half inches. This fit me on the loosest hook. Comfortable and supportive enough to wear around the house. Overall a pretty good bra.

Date of experience: October 17, 2025
Texas
1 review
0 helpful votes
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I've been pleased with my two previous purchases. I purchased a body suit and the Airslim shilort with the side zipper. The quality of the products was very good and even after multiple washes, they still work as well as the first use.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Need more support
October 28, 2025
Updated review

Shipment arrived quickly. Much appreciated. Unfortunately bra does not offer the support I need. I'll be returning it. I will try a different one.

Date of experience: October 17, 2025

Easy to order
October 15, 2025
Previous review

Easy to order

Date of experience: October 5, 2025
Georgia
1 review
0 helpful votes
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Return processes was not seamless, QR code was never sent... but they did turn things around, and let me keep both items, the right size was delivered quick.

Date of experience: October 17, 2025
Texas
1 review
0 helpful votes
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Pulling up the shapewear if your full figured is not for the weak but once it's on, it and you are golden, sexy and ready to rock n roll! I have not had to return or give away any products.

Date of experience: October 17, 2025
Florida
1 review
0 helpful votes
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I am very impressed with the short sleeved jumpsuit. I came back for the newest color in blue. (Can't wait for more). And I got my first long sleeve too. Hoping it is made with the same quality.

Date of experience: October 17, 2025
Ohio
1 review
0 helpful votes
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Very nice product
October 27, 2025

When it was sent, it went to an unknown address. I called customer service, and they had another one sent out asap. I am very pleased with the product and custom service.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Fast service
October 27, 2025

I ordered my original size, but wanted a tighter fit. Emailed to see how I can exchange for a size smaller, got to keep it for the deal and was sent a new one just in time for vacation. No complaints and I loved it!

Date of experience: October 17, 2025
Texas
1 review
0 helpful votes
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The product I purchase is amazing, I completely love the material and styles!
The delivery company on the other hand delivered the package twice in a row with dogs around the area. Couldn't they have just left it in the mailbox?

Date of experience: October 17, 2025
Wisconsin
1 review
0 helpful votes
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Todo fue perfecto
October 27, 2025

Me gustaron mucho los Bra
La caja sorpresa lo que venía no me quedó.

Date of experience: October 17, 2025
New York
1 review
0 helpful votes
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My thoughts.
October 27, 2025

Honestly, I can say I am absolutely satisfied with the product impress with the speedy delivery. I love the quality and material of the body shaper and I will definitely be purchasing more in the near future.

Date of experience: October 17, 2025
Washington
1 review
0 helpful votes
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Best shape-wear for my wedding!
October 27, 2025

I didn't think shape-wear was a necessity for my wedding dress but i'm glad I decided to get it anyways because it really makes me look good in my dress.

Date of experience: October 17, 2025
Tennessee
1 review
0 helpful votes
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Person to person
October 27, 2025

Person to person customer service would've given you a higher rating. It resolves things quicker, leading to more satisfied customers. Aka. Me. I needed to do an exchange and I much rather have dealt with a person than answering automated questions. I'm still left unsure whether I'm actually exchanging. Or just returning. I would have my answer had I been able to deal with a person. Bras fit great though.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Satisfied customer
October 27, 2025

Shipping was ok, took a bit longer than usual and the shipping updates wasnt always current. The Shappellx Jumpsuit is perfect and material seems durable, but we will see. I hope they have a good sales soon so I can get it in another color.

Date of experience: October 17, 2025
Alabama
1 review
0 helpful votes
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Great product
October 27, 2025

I ordered a certain size and it was wrong and I put in a request to send back and they sent me the right one immediately customer service is great the product is wonderful it does just what it says it's going to do I love it

Date of experience: October 17, 2025
Indiana
1 review
0 helpful votes
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Great customer service
October 27, 2025

I am a loyal customer of Shapellx I recently purchased a garment for my daughter that was too large. I requested to exchange/refund and the company quickly provided a solution and shipped the correct size to me. No jumping through hoops just clear and timely communication. Thank you!

Date of experience: October 17, 2025