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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,511 reviews

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Pennsylvania
1 review
0 helpful votes
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I Love the product.
October 29, 2025

I previously had a problem with receiving the wrong item. The replaced it and offered me a good percentage off the wrong item. I was excited and accepted the offer. I continue to purchase Shapellx items because they work well for me.

Date of experience: October 18, 2025
Illinois
1 review
0 helpful votes
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Good value
October 29, 2025

I tried some that were advertised on tic toc the mid thigh shaper the price was so good I got all the colors. I'm going to size down although the hold is good if I for a smaller size it would be better good quality

Date of experience: October 18, 2025
New York
1 review
0 helpful votes
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A little annoyed
October 29, 2025
Updated review

I usually get my items in a timely manner. However, thos time it took if not abt two weeks and I paid for RUSH shipping. In the end I got my package after a few emails. Im hoping this will be the only time I experience a delay because I love shopping here but yes I was a little annoyed with this last package.

Date of experience: October 18, 2025

Satisfied with items and customer support
October 14, 2025
Previous review

I ordered a few bras that needed to be exchanged for a different size. These particular bras is said to size up and thats what I did but they did not fot too big. Read frim different customers that the exchange process is a hassle so I at first didnt want to go through with it. However, I have spent a few hundred dollars with this company and I want my money's worth. After getting in contact with a rep explained the situation and went through the process (with free shipping back) I was bale to get my new correct bra size. I appreciate the support and the speed in which they processes my items. I will continue to be a customer as long as they continue doing what they are doing now.

Date of experience: October 3, 2025
New York
1 review
0 helpful votes
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Your product are fantastic
October 29, 2025

My experience with Shapellx is that your purchase are always on time and if my order is not the right order the the return are easy and the reorder is the boom lollll so thank you for that

Date of experience: October 18, 2025
Texas
1 review
0 helpful votes
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Wish returns were easier
October 28, 2025

I'd prefer Pre paid return labels with the cost taken out of the return amount rather than having to go somewhere and email tracking.

Date of experience: October 18, 2025
Tennessee
1 review
0 helpful votes
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N/A
October 28, 2025

My previous experience was great. I have yet to receive the product I order though, and once I receive it, I will leave a review. As a girlie in between size 3x and 4x because of my thighs, I am often difficult to size. I am excited see where I will fall.

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Stinky
October 28, 2025

I received a dirty item in the wrong size (XL) and am still waiting for a replacement or a gift card. It has been almost a year. Still waiting for a replacement/gift card.

Date of experience: October 18, 2025
Texas
1 review
0 helpful votes
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ALWAYS EATS!
October 28, 2025

Overall, the quality of Shapellx is outstanding. I've earned 600 point which landed me a $60 discount! I freaking love Shapellx!

Date of experience: October 18, 2025
North Carolina
1 review
0 helpful votes
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Quality Product
October 28, 2025

Takes some time to get to you but worth the wait. Customer service also takes a little bit of time compared to other larger brands, but they are very nice and accommodating.

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Too small
October 28, 2025

I bought a size medium after reading all the reviews and going with the size chart measurements. Way too small. About 2 sizes too small
Disappointed because I really wanted to wear this during my postpartum.

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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I've purchased many different brands of leggings, including some high-end brands and I have to say they fit better than any I've ever purchased. I really appreciate that. There is no front seam which I am constantly struggling with with my other products. I also love the dual pockets and the fit of the fabric.

Date of experience: October 18, 2025
New Mexico
1 review
0 helpful votes
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I have previously purchased the NeoSweat 3-in-1 and it works on all the targeted areas I need. Perfect for thighs and lower tummy. Whole tummy really, but especially lower because it goes low enough, and that's where I really need it.

Date of experience: October 18, 2025
Alabama
1 review
0 helpful votes
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Worth the investment
October 28, 2025
Updated review

Great quality for the price. The only reason for the four stars was the dress in the mystery box purpose was disappointing. Still, the two items in which I knew what they were met my expectations

Date of experience: October 18, 2025

Easy to maneuver
October 13, 2025
Previous review

Easy to maneuver

Date of experience: October 2, 2025
Virginia
1 review
0 helpful votes
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😍
October 28, 2025

😍😍

Date of experience: October 18, 2025
New Jersey
1 review
0 helpful votes
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Event Happening
October 28, 2025

My experience was hassle free. I placed an order a week in advance before attending a wedding. Arrived a day before - what a relief.

Date of experience: October 18, 2025
North Carolina
1 review
0 helpful votes
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Delivery company Is not great
October 28, 2025

The delivery co.pany that delivers gofo is horrible. They leave my packages outside the vestibule downstairs for anyone to grab. And there is a note on the table telling them to leave packages at our door. I hate this because anyone can steal our packages... I do have photos.

Date of experience: October 13, 2025
New York
1 review
0 helpful votes
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Hoping that this is what I need
October 28, 2025

The shapewear fit everywhere else but the thigh band cut into my skin and shows through my clothes which is why I am ordering the longer one today.

Date of experience: October 18, 2025
Missouri
1 review
0 helpful votes
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The sizing is weird
October 28, 2025
Updated review

I've bought 2 shape wear items and a bra. Nothing ever fits. I end up throwing the items away just to avoid the hassle of return shipping. I wear a size 12 and 3 8D in a bra. Why would a 38 DD be too tight? Why would I have to order a 3X in shapewear?

Date of experience: October 18, 2025

I'm always ready to try something
October 21, 2025
Previous review

I've bought from here twice before but the sizing was off. Never returned just tried different companies. Came back here because I saw the ad on Instagram.

Date of experience: October 11, 2025
Texas
1 review
0 helpful votes
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I've had a pair of booty yeah leggings that ripped when I first tried them on. Very disappointing and a loss is money. I've been delivered 2 times the wrong size and had to give them away because it cost more to return than to buy almost. Other than that, I have great options to make any outfit look great.

Date of experience: October 18, 2025
Nevada
1 review
0 helpful votes
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My bust is 50 inches and my band is about 42 and half inches. This fit me on the loosest hook. Comfortable and supportive enough to wear around the house. Overall a pretty good bra.

Date of experience: October 17, 2025