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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I previously had a problem with receiving the wrong item. The replaced it and offered me a good percentage off the wrong item. I was excited and accepted the offer. I continue to purchase Shapellx items because they work well for me.
I tried some that were advertised on tic toc the mid thigh shaper the price was so good I got all the colors. I'm going to size down although the hold is good if I for a smaller size it would be better good quality
I usually get my items in a timely manner. However, thos time it took if not abt two weeks and I paid for RUSH shipping. In the end I got my package after a few emails. Im hoping this will be the only time I experience a delay because I love shopping here but yes I was a little annoyed with this last package.
I ordered a few bras that needed to be exchanged for a different size. These particular bras is said to size up and thats what I did but they did not fot too big. Read frim different customers that the exchange process is a hassle so I at first didnt want to go through with it. However, I have spent a few hundred dollars with this company and I want my money's worth. After getting in contact with a rep explained the situation and went through the process (with free shipping back) I was bale to get my new correct bra size. I appreciate the support and the speed in which they processes my items. I will continue to be a customer as long as they continue doing what they are doing now.
My experience with Shapellx is that your purchase are always on time and if my order is not the right order the the return are easy and the reorder is the boom lollll so thank you for that
I'd prefer Pre paid return labels with the cost taken out of the return amount rather than having to go somewhere and email tracking.
My previous experience was great. I have yet to receive the product I order though, and once I receive it, I will leave a review. As a girlie in between size 3x and 4x because of my thighs, I am often difficult to size. I am excited see where I will fall.
I received a dirty item in the wrong size (XL) and am still waiting for a replacement or a gift card. It has been almost a year. Still waiting for a replacement/gift card.
Overall, the quality of Shapellx is outstanding. I've earned 600 point which landed me a $60 discount! I freaking love Shapellx!
Takes some time to get to you but worth the wait. Customer service also takes a little bit of time compared to other larger brands, but they are very nice and accommodating.
I bought a size medium after reading all the reviews and going with the size chart measurements. Way too small. About 2 sizes too small
Disappointed because I really wanted to wear this during my postpartum.
I've purchased many different brands of leggings, including some high-end brands and I have to say they fit better than any I've ever purchased. I really appreciate that. There is no front seam which I am constantly struggling with with my other products. I also love the dual pockets and the fit of the fabric.
I have previously purchased the NeoSweat 3-in-1 and it works on all the targeted areas I need. Perfect for thighs and lower tummy. Whole tummy really, but especially lower because it goes low enough, and that's where I really need it.
Great quality for the price. The only reason for the four stars was the dress in the mystery box purpose was disappointing. Still, the two items in which I knew what they were met my expectations
My experience was hassle free. I placed an order a week in advance before attending a wedding. Arrived a day before - what a relief.
The delivery co.pany that delivers gofo is horrible. They leave my packages outside the vestibule downstairs for anyone to grab. And there is a note on the table telling them to leave packages at our door. I hate this because anyone can steal our packages... I do have photos.
The shapewear fit everywhere else but the thigh band cut into my skin and shows through my clothes which is why I am ordering the longer one today.
I've bought 2 shape wear items and a bra. Nothing ever fits. I end up throwing the items away just to avoid the hassle of return shipping. I wear a size 12 and 3 8D in a bra. Why would a 38 DD be too tight? Why would I have to order a 3X in shapewear?
I've bought from here twice before but the sizing was off. Never returned just tried different companies. Came back here because I saw the ad on Instagram.
I've had a pair of booty yeah leggings that ripped when I first tried them on. Very disappointing and a loss is money. I've been delivered 2 times the wrong size and had to give them away because it cost more to return than to buy almost. Other than that, I have great options to make any outfit look great.
My bust is 50 inches and my band is about 42 and half inches. This fit me on the loosest hook. Comfortable and supportive enough to wear around the house. Overall a pretty good bra.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

