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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,491 reviews

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New York
1 review
0 helpful votes
Follow Patricia A.
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I purchased the AirSlim Strapless Mid Thigh Bodysuit for a trip and it looked great and felt fabulous. Although I was a lil apprehensive about the bra, did not want a nipple slip it did hold on. I attempted to wear it again long after the trip but my trip to the restroom was a nightmare. I bent down the strap popped the seam it was attached to popped. It wasn't sewn securely. Then the worst happened and the zipped broke. So I was butt out as the material separated.

Date of experience: October 20, 2025
Maryland
1 review
0 helpful votes
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Shipping took over a month
October 30, 2025

The item was on back order and it did not say that when ordering. It should not have allowed me to buy it if it wasn't available. I hope this time will be better.

Date of experience: October 19, 2025
Florida
1 review
0 helpful votes
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Excellent customer service.
October 30, 2025

Although I originally received the wrong product, I was impressed with the quality of the customer service and the quick response.

Date of experience: October 19, 2025
Louisiana
1 review
0 helpful votes
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Great product but not for me
October 30, 2025

Shipping was fast and price was on point. Item just didn't work out for me. I'm on the smaller side in the breast area so it didn't look right on me.

Date of experience: October 19, 2025
Colorado
1 review
0 helpful votes
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Very poor delivery
October 30, 2025

My first order was delivered to the wrong address. My second order was left outside my apartment building in the middle of downtown. Luckily a responsible neighbor brought it inside to the package room so it wasn't stolen. Will not order from this company ever again.

Date of experience: October 19, 2025
New Jersey
1 review
0 helpful votes
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I really love my AirSlim® Deep Plunge Butt-Lifting Bodysuit, however it has a lot of stretch and the cups are too big. I'm 160-165 pound, 38C, 40.5 Hips. The large is way too big. I should have gotten a medium.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Great shapeweat
October 30, 2025
Updated review

Absolutely love it! Never thought I would fall in love with it but it definitely help me hide my belly rolls. Will be buying other types.

Date of experience: October 19, 2025

Gives alot of details
October 15, 2025
Previous review

Gives alot of details

Date of experience: October 4, 2025
Tennessee
1 review
0 helpful votes
Follow Mona B B.
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The bras I ordered arrived reasonably quickly and seem to be of good quality. I am only disappointed by the sizing. Based on the charts, I ordered an XL, but after try-on am certain I could have worn the L, possibly the M. Straps are cinched to the max and back clasps on the smallest row. Being exhausted of underwires, I like the style and think I will try a smaller size next time.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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53" bust, 47" waist, 54" hips. I've been buying from Shapellx for years now. I never leave the house without my Airslim Boned Sculpt high-waisted shaping shorts.

These shorts give my back excellent support, correct my posture throughout my work days, and keep me looking great in my scrubs (which often don't cater to women of my proportions.) When I'm off the clock and wearing my actual clothes, whether it's a t-shirt and leggings or a stylish blouse with jeans, this shapewear cinches in my waist, lifts and rounds my behind, and provides security by firming and smoothing everything it covers.

The quality of materials is also excellent. Durable, stretchy but firm, comfortable like a second skin. When I sweat, it keeps my clothes from getting damp which is a huge plus for me.

It was a long journey of trial and error to finally find shapewear that does exactly what I need it to do. I have arrived and I am happier for it.

Date of experience: October 19, 2025
Pennsylvania
1 review
0 helpful votes
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Awesome email customer service! Awesome surprise discount at checkout at every order! Awesome product materials and awesome free shipping/hassle free return and or exchange!

Date of experience: October 19, 2025
New York
1 review
0 helpful votes
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It's solid
October 29, 2025
Updated review

1. The sippers for the restroom opens wide
2. You can size down I went for my size but wished I sized down
3. It's comfortable fits under all clothing

Date of experience: October 19, 2025

Comfy, and you feel snachted
October 14, 2025
Previous review

It's really quality products that last for a long timeI'm

Date of experience: October 4, 2025
Georgia
1 review
0 helpful votes
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Constantly quality shapewear.
October 29, 2025

I've been Shapellx for years from 2XL to Medium. They never let me down. Especially taming apron belly. And I don't don't feel like I can't breathe or a busted biscuit container in them. Quality purchase every time.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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This is not for everyone
October 29, 2025
Updated review

I saw all the facebook ads and I was pretty stoked to see if the hype was worth it. I loved that it was supposed to smooth out and was high rise. Unfortunately, it only came up to my waist making me look like a busted can of biscuits. I followed the size guide and it was really tight in the waistband super baggy in the hips. Did not provide any "smoothing". Pretty disappointing.

Date of experience: October 19, 2025

Easy to find what I was looking for
October 13, 2025
Previous review

Easy to find what I was looking for

Date of experience: October 2, 2025
New York
1 review
0 helpful votes
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GOFO had several unexplained failed delivery attempts without reason or notification. Getting in contact with them to rectify the issue was also challenging.

Date of experience: October 8, 2025
Alabama
1 review
0 helpful votes
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Lace rips easily
October 29, 2025

Very quick service and delivery. The lace on my shapewear ripped after only two wears. I decided to give them another try, because I understand issues with products.

Date of experience: October 19, 2025
Kentucky
1 review
0 helpful votes
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Not satisfied
October 29, 2025
Updated review

I ordered the two waist trainers tried on one a over my leggings and the belly section was too small. I did a return the next day and got a message they will review and it's been over a week with many emails with no response. I need to return them but no one is answering

Date of experience: October 12, 2025

I didn't look at nothing but the item showed up on...
October 14, 2025
Previous review

I didn't look at nothing but the item showed up on Google search. Hope to shop again

Date of experience: October 3, 2025
Georgia
1 review
0 helpful votes
Follow Joanne L.
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Normally, I wear a size large in under garments/shape wear. This was my first time ordering from shapellx, therefore i was not sure of the fit, so I ordered a size large and x-large. I am please to say that the large fit perfectly. I love the quality of the shape wear, especially the shear legs and the tummy control. The cost was my main reason for giving Shapelix a try. Very satisfied with my experience!

Date of experience: October 19, 2025
Pennsylvania
1 review
0 helpful votes
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Slow processing returns
October 29, 2025

Ordered 3 bras which did not fit. Sent email to get return authorization. Did return took several emails to get them to either send different size bras or credit. After 2 months finally received my credit to purchase new bras. Lord I pray they fit do not want to go through that hassle again.

Date of experience: October 19, 2025
Maryland
1 review
0 helpful votes
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I like how you make look
October 29, 2025

This exceptional line of products designed specifically to empower women to look and feel their best in their clothing. Is dedicated to providing modern solutions that enhance comfort, confidence, and style. Unlike traditional undergarments of the past such as those from our grandmothers' era this brand offerings is thoughtfully crafted with advanced materials and innovative design to deliver superior support and a flawless fit.

They understand the importance of feeling good in what you wear, and the products are designed to complement all body types while promoting a positive self image. They commitment to quality and innovation ensures that women can enjoy both comfort and elegance in their everyday attire.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Haven't tried them on yet but I appreciate the brand checking to make sure I received my package. I've heard great things and I am sure they will be a good fit for my next event

Date of experience: October 18, 2025