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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,419 reviews

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New Jersey
1 review
0 helpful votes
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Customer service not responding
October 31, 2025
Updated review

I need to exchange because the item I purchased is too big. I haven't received a response. Not sure what to do at this point.

Date of experience: October 21, 2025

The site was easy to navigate and the products look...
October 9, 2025
Previous review

The site was easy to navigate and the products look great. Can't wait to get my product and try it out

Date of experience: September 29, 2025
Florida
1 review
0 helpful votes
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Free exchange
October 31, 2025
Updated review

I'm glad they have free exchange but it was a difficult process. I couldn't figure it out on my own after several attempts. I finally decided to email them and they fixed it. The process is confusing because it doesn't show the exchanges only the original order.

Date of experience: September 29, 2025

Great product!
October 20, 2025
Previous review

I haven't figured out the right size but was able to exchange for free!

Date of experience: October 10, 2025
Massachusetts
1 review
0 helpful votes
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No Issue With Order
October 31, 2025
Updated review

My order was delivered in time for my trip, which was fantastic! I'm not keeping the order as I ordered multiple swim suits but the style looks nice and I appreciate that when I pay for expedited delivery that I actually receive it on time. Good job! I have received multiple emails to confirm receipt of my order, even after I indicated the first time that I received my order. Not sure why the follow-ups when I've already provided a response. Not too keen on unnecessary email.

Date of experience: October 21, 2025

I was looking for a bathing suit specifically for someone...
October 13, 2025
Previous review

I was looking for a bathing suit specifically for someone with a larger chest and I was able to find one that I like out of the 4 or 5 on the website. The reviews had sizing all over the place, so I'm hoping the size is appropriate for me.

Date of experience: October 3, 2025
Hawaii
1 review
0 helpful votes
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Made Well
October 31, 2025

I will begin with the shipping. Shipping was a bit of an issue. The website said that it ships to my address in Hawaii. However because I live on a military base it could not be delivered to me. So the shipping or delivery company contacted me to let me verify my address and said that I needed to give them a different address for delivery in the same state. I ended up using my friends addressed to have it delivered. In my opinion I think I would have liked to know in advanced that they could not deliver to my address. I also think that it would be better to use USPS for delivery. This particular shapewear is I think is made well. However, for shapewear I would think that it would have more compression. I got the smallest size available which was a size small but I didn't feel that it held anything in or that it lifted the butt area. For shapewear I expect it to be thigh and lift and hold and compress everything in. But this shapewear did not do this. I may have to try different style to see if it does the same. But for now I will most likely return the shapewear.

Date of experience: October 20, 2025
North Carolina
1 review
0 helpful votes
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It's challenging
October 31, 2025

It doesn't seem to work for me … I'm small in the hips 34 waist and 42 bust … I have given away 2 of this brand. This will be my last purchase if it doesn't do what you say it does … I ordered an xl

Date of experience: October 20, 2025
Massachusetts
1 review
0 helpful votes
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Shapellx full coverage bodysuit
October 31, 2025
Updated review

Description is just as advertised, Tucks
You in the right places and also smooth out your rolls. Very good customer service. Purchase 2 items got them in 2 different shipment because one color was out of stock. I reached out to customer service and they responded quickly and gave me options to choose from whether I wanted a refund or to wait for item to get back in stock. Overall I'm in love with these shape wears. Thank you Shapellx you gained a new customer.

Date of experience: October 20, 2025

Placing my order was pretty easy and straightforward
October 9, 2025
Previous review

Placing my order was pretty easy and straightforward.

Date of experience: September 29, 2025
Virginia
1 review
0 helpful votes
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Muy buenas fajas.
October 30, 2025

Muy buenas fajas. Y el cambio de talla es fácil.

Date of experience: October 20, 2025
California
1 review
0 helpful votes
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Return
October 30, 2025

Getting run around
Website said easy returns, but there is not made easy for me at all. Still have not been able to return it and their items are very pricey and it does not fit way too small for a 3X I weigh 250 pounds. It should've fit, but it doesn't.

Date of experience: October 20, 2025
Massachusetts
1 review
0 helpful votes
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Omg these body shapes are fantastic,
October 30, 2025

Love love love them all. I'm hoping that this body shaper does it more for me than the other ones I have. This one that I'm ordering now is a wish that's been long coming and over due wish I could join the company and give my thoughts on some of my ideas lol. But however best body shapes ever. I feel so sexy in all my shapers. Thank you for making us women feel sexy even if we don't sometimes.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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Great products, slow shipping
October 30, 2025

Great site and products, shipping just takes a bit so you want to make sure you have time before needing the stuff you order.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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Amazing!
October 30, 2025
Updated review

I love my new shapewear. I wore this weekend at a birthday party and I tell you what! I loved how I looked, how I felt. Very comfortable and holds everything in.

Date of experience: October 20, 2025

It was easy
October 14, 2025
Previous review

It was easy. Website was not complicated at all.

Date of experience: October 3, 2025
South Carolina
1 review
0 helpful votes
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Perfect Execution
October 30, 2025
Updated review

I had a seamless ordering and delivery experience. Thankfully I ordered my size instead of sizing down as read in the reviews. I would order from here again and plan to in the future.

Date of experience: October 20, 2025

Easy ordering with detailed recommendations
October 15, 2025
Previous review

Easy ordering with detailed recommendations.

Date of experience: October 5, 2025
California
1 review
0 helpful votes
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Amazing shape ware
October 30, 2025

I purchased this shape ware for one of my daughters that could not find her size, it was exactly her size and she looked amazing at the wedding. Thank you so much!

Date of experience: October 17, 2025
Arizona
1 review
0 helpful votes
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Great Product!
October 30, 2025

I am 5'4 and weigh 160. I orderd a Medium and it fit perfect. The quality is great and it definetly gets the job done. I can use this for many occasions. I'm glad I decided to buy!

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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I purchased the AirSlim Strapless Mid Thigh Bodysuit for a trip and it looked great and felt fabulous. Although I was a lil apprehensive about the bra, did not want a nipple slip it did hold on. I attempted to wear it again long after the trip but my trip to the restroom was a nightmare. I bent down the strap popped the seam it was attached to popped. It wasn't sewn securely. Then the worst happened and the zipped broke. So I was butt out as the material separated.

Date of experience: October 20, 2025
Maryland
1 review
0 helpful votes
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Shipping took over a month
October 30, 2025

The item was on back order and it did not say that when ordering. It should not have allowed me to buy it if it wasn't available. I hope this time will be better.

Date of experience: October 19, 2025
Florida
1 review
0 helpful votes
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Excellent customer service.
October 30, 2025

Although I originally received the wrong product, I was impressed with the quality of the customer service and the quick response.

Date of experience: October 19, 2025
Louisiana
1 review
0 helpful votes
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Great product but not for me
October 30, 2025

Shipping was fast and price was on point. Item just didn't work out for me. I'm on the smaller side in the breast area so it didn't look right on me.

Date of experience: October 19, 2025
Colorado
1 review
0 helpful votes
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Very poor delivery
October 30, 2025

My first order was delivered to the wrong address. My second order was left outside my apartment building in the middle of downtown. Luckily a responsible neighbor brought it inside to the package room so it wasn't stolen. Will not order from this company ever again.

Date of experience: October 19, 2025
New Jersey
1 review
0 helpful votes
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I really love my AirSlim® Deep Plunge Butt-Lifting Bodysuit, however it has a lot of stretch and the cups are too big. I'm 160-165 pound, 38C, 40.5 Hips. The large is way too big. I should have gotten a medium.

Date of experience: October 19, 2025