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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,396 reviews

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Texas
1 review
0 helpful votes
Follow Jacklyn A.
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I love Shapellx!
November 3, 2025

My items are easy to order and always arrive on time. Every time I have an issue customer service works with me to get it fixed as soon as possible. I love the company and the products!

Date of experience: October 24, 2025
Tennessee
1 review
0 helpful votes
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I have ordered my size and always send the wrong size (small) I'm guessing instead of canceling because of being out my correct size order they send something and it's the wrong size!

Date of experience: October 23, 2025
Maryland
1 review
0 helpful votes
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Good customer service. I got gift card credit for a couple of items. Minus a fee, which i mostly understand given the type of products.

Date of experience: October 23, 2025
North Carolina
1 review
0 helpful votes
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I've ordered several pieces of shapewear and none of them disappoint however I've also ordered several bras and haven't received one remotely close to holding these tatas where they need to be. Lol. I expected more from the bras because the shapewear is phenomenal!

Date of experience: October 23, 2025
New York
1 review
0 helpful votes
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Fantastic Product
November 2, 2025

As a women who's always been plus size this has been a wonderful business with helping me train my waist and keep my posture. ALL of their products are great. It doesn't matter your size OR how much compression you want - they have it all!

Date of experience: October 23, 2025
California
1 review
0 helpful votes
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I love this product.
November 2, 2025

I previously ordered a body shaper and I love it. The quality of the item is great. The item description was as they mentioned. I just ordered 2 more items and can't wait to try them. It is hard to find a shaper for plus size women that really works. I would recommend Shapellx to all my friends.

Date of experience: October 23, 2025
Nebraska
1 review
0 helpful votes
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Customer service
November 2, 2025

Returns and exchanges are easy! Love how fast customer service got back to me about an issue with how an item fit. I've never had such friendly service! I will come back a lot more just for that reason!

Date of experience: October 23, 2025
Canada
1 review
0 helpful votes
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An item I had purchased, was too large therefore I requested an exchange for a smaller size. And although it is mentioned that the costs fall on the customer for returns for shipments outside of the US, but I was not simply doing a return for a refund but simply needed an exchange. They heard my concerns considering that these items cost a bit more than similar items found sold by other companies that cover shipping both for sending two customers and for accepting returns. I feel they truly heard what I was saying, and rectified the situation by not having me return the product that does not fit, and offered me a gift card that would cover the cost of the correct size. To which I did place an order. I am looking forward to wearing it, I'm feeling confident

Date of experience: October 23, 2025

One item fits perfect, the other is too big. Will need to exchange before I can give complete feedback.

Date of experience: October 14, 2025
Nevada
1 review
0 helpful votes
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Exelente producto
November 2, 2025
Updated review

Me gusta mucho la afana ala tela que tienen es muy comoda

Date of experience: October 22, 2025

Me gusta las fajas
October 19, 2025
Previous review

Me gusta los materiales de las fajas y que son muy cómodas

Date of experience: October 8, 2025
Virginia
1 review
0 helpful votes
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One Piece
November 2, 2025

The one piece Shaper Shorts were true yo description. The lace around the legs wasn't comfortable and the Zipper Placement hurt when sitting. It dug into skin under boobs.

Date of experience: October 22, 2025
Oklahoma
1 review
0 helpful votes
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I bought shapellx shorts, no zipper. They were a little difficult to pull up, but once I did. Wow. Instant curve. The hourglass appeared and I looked and felt great in my dress.

Date of experience: October 22, 2025
Georgia
1 review
0 helpful votes
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Shapellx is great. I recommend it to all women's.
November 1, 2025
Updated review

My ordering experience with Shapellx is wonderful, I once ordered the wrong size. No problem. They ship my new size back quickly. I am very pleased and satisfied with all my orders from Shapellx, Thanks 🙏🏾🙏🏾

Date of experience: October 22, 2025

Great, I love everything about Shapellx
October 20, 2025
Previous review

I've only had very great experience, Thanks so much

Date of experience: October 10, 2025
Texas
1 review
0 helpful votes
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I love it
November 1, 2025

When I put my garment on it feel like I did not have anything on and my dress fit perfectly. Was asked how did I lose the weight.

Date of experience: October 22, 2025
California
1 review
0 helpful votes
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Jumpsuit
November 1, 2025
Updated review

It runs small. The color is not really the color I thought it would be. The material feels great. It was hard to get on so I can't imagine having to use the toilet. I would say if you want be snug but comfortable probably should size up one.

Date of experience: October 22, 2025

Product didn't work as advertised.
October 11, 2025
Previous review

The shape wear with the built in bra doesn't hold up my bust at all without straps. The zipper in the crotch is hard to zip once you have it on. Material feels great.

Date of experience: October 1, 2025
Canada
1 review
0 helpful votes
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Quality and comfortable
November 1, 2025

The fabric is breathable, I wear the shaper from 6am to 5pm and no discomfort. I have moved from XL, to Large and now medium as I move along in my weight loss journey and I have no complaints about any of the products. Good quality and I always look beautiful in my clothes.

Date of experience: October 22, 2025
New York
1 review
0 helpful votes
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I am not sure about this company
November 1, 2025

I am not satisfied due to I am being charged for a subscription fee and I did not choose a subscription. I have proof of the email that completely tells you to not click on the link for a subscription and you will not be charged or subscribed. This company did it any ways and it's a dishonest steal.

Date of experience: October 4, 2025
North Carolina
1 review
0 helpful votes
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Return was easy.
November 1, 2025

Return was easy. The product ordered wasn't what I thought it works be. It didn't hold as string as I would have liked. Trying to order another product to try.

Date of experience: October 21, 2025
Arkansas
1 review
0 helpful votes
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Love it
November 1, 2025

I absolitely love all the shape wears I got from shapellx. Every woman should have this in their wardrobe. I love the material/ fabric. It firms my tummy area and comfortable to wear, giving me that hour glass shape.

Date of experience: October 21, 2025
Massachusetts
1 review
0 helpful votes
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Defenitely good shapewear
October 31, 2025

I loved the results but felt like the sizing was off. I ordered an xl as recommended by the site but still found it to be a bit bigger than it should've been

Date of experience: October 21, 2025
New Jersey
1 review
0 helpful votes
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Customer service not responding
October 31, 2025
Updated review

I need to exchange because the item I purchased is too big. I haven't received a response. Not sure what to do at this point.

Date of experience: October 21, 2025

The site was easy to navigate and the products look...
October 9, 2025
Previous review

The site was easy to navigate and the products look great. Can't wait to get my product and try it out

Date of experience: September 29, 2025