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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My items are easy to order and always arrive on time. Every time I have an issue customer service works with me to get it fixed as soon as possible. I love the company and the products!
I have ordered my size and always send the wrong size (small) I'm guessing instead of canceling because of being out my correct size order they send something and it's the wrong size!
Good customer service. I got gift card credit for a couple of items. Minus a fee, which i mostly understand given the type of products.
I've ordered several pieces of shapewear and none of them disappoint however I've also ordered several bras and haven't received one remotely close to holding these tatas where they need to be. Lol. I expected more from the bras because the shapewear is phenomenal!
As a women who's always been plus size this has been a wonderful business with helping me train my waist and keep my posture. ALL of their products are great. It doesn't matter your size OR how much compression you want - they have it all!
I previously ordered a body shaper and I love it. The quality of the item is great. The item description was as they mentioned. I just ordered 2 more items and can't wait to try them. It is hard to find a shaper for plus size women that really works. I would recommend Shapellx to all my friends.
Returns and exchanges are easy! Love how fast customer service got back to me about an issue with how an item fit. I've never had such friendly service! I will come back a lot more just for that reason!
An item I had purchased, was too large therefore I requested an exchange for a smaller size. And although it is mentioned that the costs fall on the customer for returns for shipments outside of the US, but I was not simply doing a return for a refund but simply needed an exchange. They heard my concerns considering that these items cost a bit more than similar items found sold by other companies that cover shipping both for sending two customers and for accepting returns. I feel they truly heard what I was saying, and rectified the situation by not having me return the product that does not fit, and offered me a gift card that would cover the cost of the correct size. To which I did place an order. I am looking forward to wearing it, I'm feeling confident
One item fits perfect, the other is too big. Will need to exchange before I can give complete feedback.
Me gusta mucho la afana ala tela que tienen es muy comoda
Me gusta los materiales de las fajas y que son muy cómodas
The one piece Shaper Shorts were true yo description. The lace around the legs wasn't comfortable and the Zipper Placement hurt when sitting. It dug into skin under boobs.
I bought shapellx shorts, no zipper. They were a little difficult to pull up, but once I did. Wow. Instant curve. The hourglass appeared and I looked and felt great in my dress.
My ordering experience with Shapellx is wonderful, I once ordered the wrong size. No problem. They ship my new size back quickly. I am very pleased and satisfied with all my orders from Shapellx, Thanks 🙏🏾🙏🏾
I've only had very great experience, Thanks so much
When I put my garment on it feel like I did not have anything on and my dress fit perfectly. Was asked how did I lose the weight.
It runs small. The color is not really the color I thought it would be. The material feels great. It was hard to get on so I can't imagine having to use the toilet. I would say if you want be snug but comfortable probably should size up one.
The shape wear with the built in bra doesn't hold up my bust at all without straps. The zipper in the crotch is hard to zip once you have it on. Material feels great.
The fabric is breathable, I wear the shaper from 6am to 5pm and no discomfort. I have moved from XL, to Large and now medium as I move along in my weight loss journey and I have no complaints about any of the products. Good quality and I always look beautiful in my clothes.
I am not satisfied due to I am being charged for a subscription fee and I did not choose a subscription. I have proof of the email that completely tells you to not click on the link for a subscription and you will not be charged or subscribed. This company did it any ways and it's a dishonest steal.
Return was easy. The product ordered wasn't what I thought it works be. It didn't hold as string as I would have liked. Trying to order another product to try.
I absolitely love all the shape wears I got from shapellx. Every woman should have this in their wardrobe. I love the material/ fabric. It firms my tummy area and comfortable to wear, giving me that hour glass shape.
I loved the results but felt like the sizing was off. I ordered an xl as recommended by the site but still found it to be a bit bigger than it should've been
I need to exchange because the item I purchased is too big. I haven't received a response. Not sure what to do at this point.
The site was easy to navigate and the products look great. Can't wait to get my product and try it out
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

