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ShapellxReviews 19,414

4.4

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,413
value
45
quality
3,446
This company responds to reviews on average within 1 day

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34,555 reviews

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California
1 review
0 helpful votes
Follow Clarissa R.
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I am so pleased and happy with how easy this was to reach out to this companies customer service and get an easy and simple response. This is my first time trying this brand and the bras and I will definitely be purchasing more now that I know my size, and I will be purchasing other undergarments as well because the quality and fit has been amazing! I have told many of my coworkers and family members about this brand already because I wore the underwire bra in 36 DD to work for my 12 hour health care night shift and it was absolutely amazing, very supportive and lifting for a heavy and low hanging chest, and very comfortable to have such a wide band around for a larger and wider back, it didn't create any unflattering rolls and it didn't pinch or hurt even at the end of my shift. I just suggested on the form that some wider straps would be nicer to not have digging and to create even more support by having them wider and maybe a cushion or soft pillow or foam type material just at the top of the shoulders for us wide shouldered girls, other than that I think the bra is perfect and I will definitely be purchasing more for myself and family members, grandma, mom, etc. I will also be trying the shape wear as well as the other types of bras for support to bring the chest in and up with and without underwire and I am looking for any sports bras that are supportive enough to run and do jump rope and boxing in (high intensity workouts)

Date of experience: February 19, 2026
Mississippi
1 review
0 helpful votes
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Comfortable & Supportive
March 3, 2026
Updated review

This bra is absolutely amazing! From the moment I put it on, I could tell the quality was top-notch. It's incredibly comfortable and provides great support without feeling tight or restrictive. The fabric is soft and breathable, making it perfect for all-day wear. It fits true to size and holds everything in place beautifully. Definitely one of the best bras I've ever owned! This bra makes me feel confident and comfortable at the same time. The fit is perfect and it gives great lift and shape. The quality is excellent and you can tell it's made to last. It looks beautiful and feels even better. Worth every penny!

Date of experience: February 20, 2026

Love it
February 16, 2026
Previous review

Love it. Easy check out

Date of experience: February 5, 2026
Arizona
1 review
0 helpful votes
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It was great but I did not find it comfortable, unfortunately. I would have exchanged it for a size up but I would not have had time before I needed it. Trying to return it hasn't gone well.

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
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Ripped off in delivery charges
March 3, 2026
Updated review

I placed my order and requested 1-3 day delivery. I ordered Wednesday night and did not receive it until Monday. I could have just requested regular shipping had I know it would be delayed like that.

Date of experience: February 20, 2026

Im excited to get my jumpsuit
February 22, 2026
Previous review

Bought a bra- too small but otherwise great roducr

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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They had quality products.
March 3, 2026

They really want to make you happy.And they will respond back if you have any questions or problems with there products. I really appreciated that.

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
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Runs small
March 3, 2026
Updated review

I ordered size large based on my measurements, but it was too small. I reached out through the website, and they are sending me a bigger size.

Date of experience: February 20, 2026

You didn't have the teal in my size
February 16, 2026
Previous review

You didn't have the teal in my size

Date of experience: February 5, 2026
Illinois
1 review
0 helpful votes
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I love these products
March 3, 2026
Updated review

This is my second time ordering the shapeware (due to me wanting a different color)and once again I am very pleased with my order. I more than likely will be ordering again.

Date of experience: February 13, 2026

Great product
February 18, 2026
Previous review

Everything went smoothly

Date of experience: February 7, 2026
Michigan
1 review
0 helpful votes
Follow Aquivea R.
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It keep it all in
March 3, 2026

I ordered one full body shaper from China and one from here and let's just say the shaper from Shapellx still works the same. The one from china is out of shape.

Date of experience: February 20, 2026
Ohio
1 review
0 helpful votes
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Must buy!
March 2, 2026
Updated review

The products I have ordered have been very satisfying. Perfect body contouring and that booty lift is chef's kiss! I love it. My husband loves it. We're happy over here.

Date of experience: February 20, 2026

Site is informative and easy to use
February 18, 2026
Previous review

Site is informative and easy to use. I wish there was PayPal option. Also, sold-out color in an item I was interested in. I had to settle for the beige because it was available in my size. No biggie. If it all works out, I might be returning and hopefully the color I with is back in stock.

Date of experience: February 8, 2026
New York
1 review
0 helpful votes
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Excited
March 2, 2026

The ease in putting the garment on was beyond my expectations. As a plus sized person with a stomach pouch, the shalwar made me feel confident and comfortable in the way I looked.

Date of experience: February 20, 2026
Michigan
1 review
0 helpful votes
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Horrible return system
March 2, 2026

Returning my item has been so difficult. I emailed asking for a return, got an email back asking if I wanted a return or exchange. I emailed again, asking for a return. Got an email back asking if I wanted a gift card and to keep the item. Emailed AGAIN saying NO I want to RETURN my item. Finally got another email with the instructions to return. It was so much back and forth, I do not have time for this type of thing. I didn't even try the item on, I returned it because the company's logo was on the metal embellishment on the bathing suit. I'm a bigger girl and did NOT want it advertised, right on my boobs, that I shopped for a shapewear bathing suit. Why do this?! Anyway, sent my return yesterday I hope to expect my refund in the very near future. Fix your return system, it's ridiculous.

Date of experience: February 20, 2026
California
1 review
0 helpful votes
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No Refund
March 2, 2026

I was looking for a new bra and I did not like them. I tried to return them for a refund, but your company does not allow for that. It should be made ver clear that when you are purchasing the products that if you do not like them it is a final sale and you will not be given a refund.

Date of experience: February 20, 2026
Texas
1 review
0 helpful votes
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Easy Returns
March 2, 2026
Updated review

I purchased 4 bras and 3 of the 4 fit perfectly. Customer service were very helpful and friendly assisting me with an exchange. The entire process was efficient and smooth.

Date of experience: February 9, 2026

I can say more once order is fulfilled
February 13, 2026
Previous review

I can say more once order is fulfilled.

Date of experience: February 2, 2026
Arizona
1 review
0 helpful votes
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Customer Service was very responsive
March 2, 2026
Updated review

I placed two orders on the same day. I received confirmation that both orders were received and were being processed. The next day, I received confirmation that one of the orders was shipped and was given a tracking number. And that worked great, a turnaround within 4 days.

With regards to the second order, I didn't receive any indication that it had been shipped, after the initial confirmation. So 6 days later, I reached out to customer service, and they were on it within 24 hours. I received confirmation of shipping and my package arrived the next day!

Date of experience: February 20, 2026

Very easy to navigate and they had exactly what I was...
February 18, 2026
Previous review

Very easy to navigate and they had exactly what I was looking for. Also, the pricing is very reasonable, thanks!

Date of experience: February 8, 2026
Illinois
1 review
0 helpful votes
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Great reviews
March 2, 2026
Updated review

First, stumbled on Shapellx and thought the swimwear looked fun for ladies who have the full figure now.
The two suits I purchased fit great and made me fell confident. The free undies was a nice gift and I will definitely purchase additional ones. I have been tell my friends how comforatable the underwear feels.
LOL

Date of experience: February 20, 2026

So far it has been good
February 15, 2026
Previous review

So far it has been good. Now just waiting for the suits to arrive.

Date of experience: February 5, 2026
Texas
1 review
0 helpful votes
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6 x was no a good fit for me..
March 2, 2026
Updated review

6x was not a good fit for me
Had weight loss surgery.
I skin / skirt all the around my body
Could not get the garment pull up
Properly in place to hook and zip
Very unhappy 😭 😭

Date of experience: February 20, 2026

The sizing is very important Measurements
February 15, 2026
Previous review

The sizing is very important
Measurements

Date of experience: February 4, 2026
North Carolina
1 review
0 helpful votes
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Communicate
March 2, 2026

I don't Ike that my package was not eft at my door on the first delivery if it weren't ok I would've left you guys a message. The delivery driver took my package back and delivered days later not acceptable.

Date of experience: February 14, 2026
Oklahoma
1 review
0 helpful votes
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Satisfaction
March 2, 2026

I had an excellent experience ordering from Shapellx! The ordering process was smooth and straightforward, and my items arrived promptly. The quality of the products exceeded my expectations, they are comfortable, well-made, and exactly as described. I'm very satisfied with my purchase and will definitely be shopping here again!

Date of experience: February 20, 2026
Ohio
1 review
0 helpful votes
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Check your measurements
March 2, 2026

If you have a long torso, these are not long enough. And if you dont have large boobs the cups are too big and no way of adding more padding to make fit. I returned the 2 that I had purchased. I am 5ft 8in, 220 pounds, 44c, wear around a size 18/2x and have a thicker midsection.

Date of experience: February 20, 2026
Idaho
1 review
0 helpful votes
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Return with tags
March 2, 2026

Love the quality! I wasn't able to fit in the cup size for my chest. How can I ship them back, still have tags on and in original packaging.

Date of experience: February 20, 2026