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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,001 reviews

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1 review
0 helpful votes
Follow Kiya T.
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Never again
April 1, 2026
Updated review

Social media duped me. This thing cuts and rises in the vaginal and butt area. So if you a large derriere, it will cut into it and not look appealing. Not to mention it doesn't fully hide my fumpa. You can still see my rolls and you can see the large zipper when you wear something form fitting. The only good thing is it gives me a snatched waist.

Date of experience: March 22, 2026

It was easy and I like the option for payment plans
March 10, 2026
Previous review

It was easy and I like the option for payment plans

Date of experience: February 28, 2026
1 review
0 helpful votes
Follow Ebony p.
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I believe the undergarment industry has advanced in a lot of ways not just to hold you in and give you a shape that's uncomfortable, but now they cater to the woman's body

Date of experience: March 22, 2026
1 review
0 helpful votes
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Quality Items
April 1, 2026
Updated review

I have loved the quality of every item I've purchased. My only complaint is the customer service and the ease of returns has changed which is some what disappointing.

Date of experience: March 22, 2026

Awesome
November 9, 2025
Previous review

Always great experience. I'm big on customer service and the two times I had to reach out they were amazing.

Date of experience: October 29, 2025
1 review
0 helpful votes
Follow Farrah H.
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Ordered two different shapewears that I ordered the right size needed to go outside up customer service was great they issued me a refund immediately so I was able to order a different size

Date of experience: March 22, 2026
2 reviews
0 helpful votes
Follow Jacqueline P.
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I found one item with the right fit. All other orders have been hit and miss and the return process is too time consuming!

Date of experience: March 22, 2026
1 review
0 helpful votes
Follow Sharon L.
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Best place to purchase all your shapewear needs.
April 1, 2026
Updated review

This is the best place to purchase all your shapewear needs. I've been a long time customer and have never had a bad experience with ShapeLLX yet. I have had issues with size in the past, but customer service promptly corrected the matter to my satisfaction. I highly recommend them for whatever your needs are when it comes to shapeware.

Date of experience: March 21, 2026

The best shapewear I've ever purchased.
January 14, 2026
Previous review

I've purchased multiple items from this website and have never been disappointed. Be sure to check the size chart to get the perfect fit.

Date of experience: January 3, 2026
Tennessee
3 reviews
0 helpful votes
Follow JEANETTE D.
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I had ordered an bodysuit that was advertised as conforming the stomach area, but it did absolutely nothing and the thigh area was too lose and too long for my height. Shapellx did send me another one that fit a little bit better, but it still did not conform the stomach area much. I decided to try again being that I lost some weight and I am hoping that it will fit a little bit better this time.

Date of experience: March 21, 2026
1 review
0 helpful votes
Follow Angela C.
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Great shapewear
April 1, 2026

I ordered a body suit that did not fit my body right, the return was easy and I purchased a different type of body suit the second time and it fit great

Date of experience: March 21, 2026
1 review
0 helpful votes
Follow Tanika O.
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Not to happy with my items
April 1, 2026

I purchased two bras, but they were very uncomfortable. The underwire dug into my rib cage and even left a bruise. The panties were great, but I received the wrong colors. The shapewear/girdle was also very uncomfortable—the wiring was extremely painful. Overall, the only item I was satisfied with was the panties.

Date of experience: March 21, 2026
Ohio
1 review
0 helpful votes
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NA
March 31, 2026

I've had a pretty good experience with their company

Date of experience: March 20, 2026
Tennessee
1 review
0 helpful votes
Follow KIANA A.
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Love the merchandise. This is my second purchase in 2 months. But I would love to see plus size ads, videos, and pictures also we can see how it will look on different body shapes.

Date of experience: March 20, 2026
1 review
0 helpful votes
Follow Darlene D.
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The items that I ordered one of them were too small. The sizing ran a bit smaller than usual, and the other item looked very cheap and didn't fit..

Date of experience: March 20, 2026

Easy to find and place order
January 18, 2026
Previous review

Easy to find and place order

Date of experience: January 7, 2026
1 review
0 helpful votes
Follow Jessica R.
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I've had only a very few issues in the past but everytime i did, shapellx had stepped up right away & done everything in their power to rectify the issue & have ALWAYS made it right. This is why i always go back & why ive ALWAYS only gotten my shapewear. They are my go to for my shapewear needs. I love shapellx.

Date of experience: March 20, 2026
1 review
0 helpful votes
Follow Ayanna B.
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Below expectations
March 30, 2026

The shapewear panties were fine. The problem was the body suit and the dress. Hardly any compression and the bodysuit was too small even though I used the size chart

Date of experience: March 20, 2026
1 review
0 helpful votes
Follow Afia T.
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Overall I like the company products. If you search my name you see i buy alot of your products. However I have a lot of products I didn't want and could not obtain a return label it is very hard to return a product so I think this will be my last purchase.

Date of experience: March 20, 2026
Georgia
1 review
0 helpful votes
Follow Samantha C.
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Customer service is 10/10 here!
March 30, 2026

I am always weary trying a new brand because I am tall and not being able to try on in person is hard if returns aren't easy. Customer service here is really amazing and the products are great!

Date of experience: March 20, 2026
1 review
0 helpful votes
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True to size
March 30, 2026

Was a little unhappy that my item came damaged and I could not exchange for exact item but I was happy to find a similar item

Date of experience: March 20, 2026
1 review
0 helpful votes
Follow Evelyn W.
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I have purchased shapellx shape wear in the past, and when I tell you, they are on point I promise you will not be disappointed. If you have not made your purchase please do so now you will not regret it.

Date of experience: March 19, 2026
1 review
0 helpful votes
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Fits great but..
March 30, 2026

Wore this once to a luxury hotel and it faded instantly when going in a hot tub. Disappointed. Love the suit and the fit though.

Date of experience: March 19, 2026
Canada
1 review
0 helpful votes
Follow Angie C.
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Custom Service is fantastic!
March 29, 2026
Updated review

I live in Canada and I understand the shipping is different but I had no issues receiving the items I ordered. I did have to reorder a product that would fit better and customer service helped me out with a digital store gift card which worked easily.

Date of experience: March 19, 2026

So far so good
March 4, 2026
Previous review

So far so good.

Date of experience: February 22, 2026