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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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SG made it easy to find what I needed and provided the confidence to buy.
B b.
Good app to get tickets fast. Need more promos and discounts for frequent users. And whats the deal with pending, leading to cancelled tickets?
Easy site to use, finds cheap seats quickly and ease of purchase all make this my go to for tickets!
Awesome experience! I got the eye of the tiger. I kissed a girl and I liked it!
I love the fact that it was at the 9th hour and they gave me a good deal. It is very user friendly and very accommodating. I will be using it again
Got to the stadium window they tried to charge me up a extra 40$... so you got inside the stadium pulled up my seatgeek app && got tickets right there for 20$ and within 5min Og entering the stadium I had my ticket & was on my seat for tip-off
The first time I used it we were able to print the tickets. This time I only received bar codes for each ticket. Hope there aren't any issues when we get to the game.
I have only looked up tickets in St. Louis and Denver. The recommended show was originally for st. Louis and when I checked later the price was the same but after i bought the tickets my email showed that I bought tickets for a show in Chicago. I'm very disappointed that the app recommended a show in Chicago.
Thought we were sitting front row and werent even close. You need to get your seating chart updated. I understand if you cant sell those tickets but I wouldve paid $15 less for the row behind me. Not cool stealing peoples money.
Navigating the website and app is super easy and consistently has outperformed other secondary market providers. Will be using SeatGeek exclusively from here on out
No problems got the tickets with on click of the mouse. At a great price too! I would use this service again in a heartbeat.
Purchase tickets for one price when I received the email to confirm it was another price so when I declined I still was charged and they not giving me a refund.
Hi Dominique, thanks for taking the time to leave your review. After looking over your checkout process, it looks like you'd been displaying your ticket listings without the fees included (the fees are still shown directly underneath the ticket price, they're just not included in the base price that's displayed). We unfortunately can't refund tickets for this reason.
If you decide to purchase tickets again from SeatGeek, just make sure to toggle your filters so you're showing your tickets "with fees included," and you shouldn't run into this issue again!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
I always choose SeatGeek when buying tickets for myself or helping people buy theirs. You guys are fast and reliable. Thank you.
Great deal and easy to buy.
Suggest to add better pictures - didn't know there was a safety bar in my line of sight.
Got my tickets the day after I ordered them. Very happy with how quickly I got them, and was pleased at the value of the seats I found
I have been using SeatGeek for a little over a year and it has been great. Unfortunately, after my last experience, I have deleted your app and will start using your competition.
The ticket I was sold was invalid. That is not the reason I am frustrated with your service. To me you learn more about a company when something goes wrong then you do when things are going right. I was super disappointed with the hold time to get to someone. I am at the event and had to wait almost 40 minutes from start to finish. That made me miss a portion of the event I was trying to attend. The options of 120% refund or a comparable seat are nice on paper, but in action, they were not satisfactory. Once you add up travel and parking the 120% wouldn't equal what I paid in whole and the "comparable" seat wasn't the same experience I was expecting. I'm sure the price was comparable to the invalid ticket, but from a fans perspective, it was a ticket I wouldn't have purchased.
On top of that, I had one of your reps reach out to me on twitter because I posted my frustration on the site. They asked me what happened and replayed with a stock answer that proved either a) it didn't really matter or b) they didn't care. It was filled with excuses for why it happened and made it sound that this is part of the risk of doing business with you.
I'm bummed by this experience because I like the ease of use with your app and website. But because of this experience, I can't trust you to have a great experience at a game if I was to ever buy tickets from you again.
I hope you can use thing information for training and to improve the experience for future customers.
Smooth payment and receiving of tickets VERY shortly thereafter! Nothing really left to say, great experience and always love using seatgeek for tickets and sporting events!
Heard about SeatGeek from a friend, Downloaded the app. And was at the ballgame the next day. Easy to use, fast delivery, and best ticket prices over ALL others!
Thanks. I purchased tickets for a WWE event at the Staples Center for my dad and brother for Christmas and the transfer was fairly easy. The only time consuming part was setting up a new Flash acct
I'm happy I discovered this app! I have purchased all my NFL tickets on here. And the app makes it easy to find a purchase tickets.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian, thanks for bringing this issue to our attention, and we're sorry about this! We do see that you'd purchased tickets in Row A, and our site doesn't account for rows AA-HH in two of the section of this venue.
We've sent that issue over our mapping team to get corrected, and in the meantime a member of our support team will be reaching out to you to make sure you're compensated for this.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101