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SeatGeek

2.7

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SeatGeek Reviews Summary

SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.

service
347
value
331
shipping
236
returns
270
quality
288
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Ohio
1 review
0 helpful votes
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Easy!
December 22, 2017

Easy to use. Quick and clear. Had not used before but was told it was not difficult. Happy to find that true.

Date of experience: December 21, 2017
Florida
1 review
1 helpful vote
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Bush league
December 21, 2017

Accidentally purchased tickets for the wrong day. Called customer service within five minutes. After looking at my order, they conveniently told me that so sorry we cant refund your order, but I could sell them back. I will never use seat geek again.

Date of experience: December 21, 2017
SeatGeek T. — SeatGeek Rep
over a year old

Hi Chris, thanks for taking the time to review your experience. To further explain, SeatGeek only connects buyers with sellers, so we can’t actually change or cancel an order after it’s been confirmed. As stated in their Terms of Use, our vendors and sellers are unable to process cancellations, exchanges, or refunds. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted, mainly in an effort to ensure the security of tickets and avoid situations where they are double sold or invalidated.

Your best shot at getting your money back is to simply resell them. The majority of tickets on the SeatGeek Marketplace end up getting scooped up.

SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101

Illinois
1 review
0 helpful votes
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Very easy!
December 21, 2017

It was very easy to make the transaction! The only thing I couldnt figure out was how to pick an exact seat in the row I wanted. That would have put the experience over the top! :)

Date of experience: December 20, 2017
California
1 review
0 helpful votes
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Cactus Bowl Tickets
December 21, 2017

Had to call to ensure that my tickets would get to me before I left town for the game as the original confirmation said that they would get the the day of the game. Talked to customer service who worked with the seller to change the shipping to two day. I will have my tickets today with four days to spare. Excellent experience.

Date of experience: December 20, 2017
Illinois
2 reviews
0 helpful votes
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Still waiting for help
December 21, 2017

Luckily, I bought tickets for March. I'm having troubles downloading my tickets to my phone and contacted customer service over two weeks ago and got nothing but a "form letter" answer with the instructions I already tried and failed. I'll wait until after the holidays and, hopefully, have better luck getting someone to help.

Date of experience: December 20, 2017
District of Columbia
1 review
2 helpful votes
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Ticketmaster disaster
December 19, 2017

The seat purchase was fine, but obtaining the actual digital copy of the ticket was a disaster since I had to work through the ticketmaster Monumental Sports portal. The ticketmaster email system didn't work on my phone and even though I arrived to the venue 30 minutes before the game I didn't get to my seat until 20 minutes past the start of the game.

Date of experience: December 18, 2017
SeatGeek T. — SeatGeek Rep
over a year old

Hey Michael, thanks for letting us know. We're fully aware that Ticketmaster's mobile transfer system is less than ideal and not very fan-friendly, so we're hoping that teams in the future will start to realize this and open up how they allow their tickets to be sold and transferred. In the meantime, SeatGeek still wants to be able to provide tickets to fans, but we do have to stay within venue and team guidelines that require their tickets be sent this way.

We definitely recommend bringing up your frustrations directly with the team, as that may have an affect an how they decide to do their ticketing for future seasons. For now, we again are super sorry for the trouble.

SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101

California
3 reviews
0 helpful votes
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Best prices & easy access
December 19, 2017

Beating the competition with prices! The price indicators whether the price is a deal or not are extremely helpful. The entire site is user friendly with easy access

Date of experience: December 18, 2017
Texas
1 review
0 helpful votes
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Smooth transaction
December 19, 2017

Smooth and easy transaction. I had a great time at the game. Will definitely use seatgeek again. Gracias!

Date of experience: December 18, 2017
New York
1 review
0 helpful votes
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Disappointing experience
December 18, 2017

The application was very slow and when the booking went through in backend the application showed failure to book ticket.
Needs a lot of fine tuning and testing to make booking hustle free.

Date of experience: December 18, 2017
SeatGeek T. — SeatGeek Rep
over a year old

Thank you so much for the helpful feedback. We're always looking to improve our product, and customer feedback is a big part of that. I've passed this email onto the Android team to take it into consideration when they move forward with new iterations of the services SeatGeek offers.

SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101

California
1 review
1 helpful vote
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Easy Navigation/ Fair Prices
December 18, 2017

Wonderful application, Easy navigation and Visual price comparisons. Enjoyed this platform over Ticket Master.

Date of experience: December 18, 2017
Georgia
2 reviews
2 helpful votes
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Wonderful
December 18, 2017

On Time not a Hassel to retrieve, easy to obtained, that you so much. This site is very simple and not complex like some of the other sites. I can say that because I have used them but always finding myself back at this location and site!. Great job and thanks!

Date of experience: December 17, 2017
Illinois
1 review
0 helpful votes
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Good
December 18, 2017

User friendly. No issues. Like any other ticket purchase website. Only selected downloadable tickets due to other peoples experience description.

Date of experience: December 16, 2017
Maryland
1 review
0 helpful votes
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The email from the vendor said we had to print the tickets but then SeatGeek sent us a mobile ticket. Thankfully the mobile ticket worked but I was confused if I had to print per the instruction of the seller or if I could use the mobile version.

Date of experience: December 15, 2017
Louisiana
1 review
0 helpful votes
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Great!
December 16, 2017

I like that you guys don't add the irrationally excessive Ticketmaster fees! Great experience! The only issue I had was that it was freezing cold after the event, but this is hardly related to the ticket purchase. It was great, thanks!

Date of experience: December 15, 2017
California
1 review
0 helpful votes
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Easy
January 16, 2018

Well done. This site is super easy to use and Im bought in, been getting my friends on this too. App is the bestX

Date of experience: December 15, 2017
Washington
1 review
0 helpful votes
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Incredible
December 16, 2017

I bought tickets the day if or event and we had amazing seats for such a great price! This is the second time Im using seat geek and I could not be happier

Date of experience: December 15, 2017
Vermont
1 review
0 helpful votes
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It was good
January 16, 2018

Its a good site to use I just dont understand how some of the floor tickets are more expensive then others and its the exact same tickets.

Date of experience: December 14, 2017
Georgia
1 review
0 helpful votes
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Good
December 15, 2017

I love the site and I would say it was better then Gametime (another app I have used) and I have actually reccommended it to other people

Date of experience: December 14, 2017
Colorado
1 review
0 helpful votes
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Great seats!
December 15, 2017

Couldn't have bought better seats for less of a price. Too bad the wind made our section smell like sewer, but I blame that on Mile High Stadium vs. Seatgeek!

Date of experience: December 14, 2017
Arizona
1 review
0 helpful votes
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Seats could have been better.
December 15, 2017

Not happy with our seats given the opponent they were playing and the attendance was low too. I hope for better pricing in the future given the quality of the team being played.

Date of experience: December 14, 2017

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


seatgeek.com
Founded in 2009
New York, NY, United States