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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Bought tickets for an NFL playoff game, the purchase was confirmed by SeatGeek, and the money was taken out of my account. A few days later I got an email saying the seller had canceled his tickets--supposedly because the ticket prices had spiked and he could make more money off of them. If I had known a seller would be allowed to do this, I never would have bought the tickets from this site but would've gone to a different site and paid $20-30 extra to have a more secure purchase. THe tickets are now double what I paid and I had to cancel travel arrangements I had already made. This is unethical that a business would allow this kind of thing to happen. There should be a better system in place where a seller cannot take back tickets. Ridiculous. Not pleased with this experience whatsoever. I would not recommend purchasing tickets from this site.
We bought two tickets thru SeatGeek that went through ticketnetwork.com. Received an email confirming the Two Playoff tickets for the Buffalo Bills playoff game. It said Thank you very much for contacting us. I'm very happy to let you know that your order went through and that it's been Accepted by the ticket seller. I've pasted your order information below for your records. Then two days later received and email that they are not available. This is after we have purchased 2 RT airfare tickets from Roc. When we called they just tried to sell me two more that were double of what I paid. Would not do anything not even waive the service fees on the new purchase. This was A terrible and costly experience. Very disappointed.
I bought ticket 3 tickets for an NFL playoff game at $130 a piece. I received a confirmation email and my check account was debited. After making travel arrangements, I received an email 2 days later saying the tickets were no longer available. I believe it was because the tickets had spiked in those 2 days to $460 a piece and the seller would rather get hit with the minimal fees that SeatGeek hits them with instead of selling the tickets to me at the agreed upon price. I WOULD NEVER USE SEATGEEK IN THE FUTURE IF I THOUGHT THAT THE TICKETS MIGHT GO UP IN VALUE BECAUSE THE SELLER CAN SIMPLY DECLINE THE SALE WITHIN 24 HOURS AND SEATGEEK DOES NOTHING TO HELP YOU OUT. I had several friends who used Ticketmaster and StubHub for the event and had no problems. I cannot afford the tickets at $460 a piece, so I will not be able to watch my first Buffalo Bills playoff game in 17 YEARS because of this oversight.
Hi Drew, thank you for bringing this to our attention. We take matters concerning the various vendors who list on SeatGeek very seriously, and we appreciate any comments that customers can provide about their experiences on our site - whether they are positive or negative.
If you can send our support team any additional information in regard to your interaction with TicketNetwork, I would really appreciate it. In order to provide a better marketplace, we are constantly working with our customers and our vendors to improve the ticket buying experience on SeatGeek. If a specific issue becomes a trend with a vendor, we will remove their listings. We will follow up with the vendor directly to make sure that they are aware of the issue at hand and the negative experience it has created.
Although this does not erase the poor experience you had, your feedback will allow us to improve user experience. Ultimately, we hope to create a better system where this does not happen. Again, we're sorry this has occurred.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
49ers were visiting and that's my husband's team.
So got 6th row tickets for him and he was HAPPY!
Confirmation was almost immediate and printing the tickets was easy.
The only thing that would have made it better was if I could have avoided having to print and just use mobile tickets instead.
Overall, great day, great seats, great win for my husband's 49ers!
Buying the tickets went smoothly. The download was available within minutes after the purchase was processed. They had someone else's name on them and said "SEC vs Big 12" instead of "Memphis vs Iowa State" for the team names, but the tickets worked at the gate after worrying that they wouldn't. I've read so many bad reviews about invalid and canceled tickets, and worried so much, that I probably won't use SeatGeek again. They're cheaper than StubHub, which I've bought from in the past, but StubHub seems to be better otherwise.
The blue man group was a Spectacular show! I would highly recommend it. I would definitely go again and use seat geek to purchase the tickets.
Shopped online for tickets to the Steelers-Texans game in Houston and found great seats at a great price on SeatGeek. Best part was no need to print tickets out. Love SeatGeek!
Great seats. Good value. Easy purchase. Easy to retrieve the tickets in my phone. Just wish the Falcons won! Other than that - no issues.
Their circle scoring is very helpful. Same for giving the price with all fees. Easy to find event. Always my first choice.
Easy transaction no issues I don't know why you need 140 characters to describe ticket purchase. This means that l have to write about nothing. Maybe I should rethink my rating
Glitches seem to be an issue. Satisfied with my experience though. Mission accomplished. Dont really need 100 characters.
Fully obstructed view. Was not informed. I bought these seats right before the game. Unfair price for where we were seated. And I always buy online right before the game and Am always satisfied. Bought 4 tickets and they were MUCH overpriced and obstructed view. Didnt enjoy. Will not buy from u guys again.
Thank you for reaching out and making us aware of the situation! We're genuinely sorry you had that experience.
When it comes to determining whether a seat has a limited or obstructed view, that's something that's determined by the venue itself. Unfortunately, if the venue doesn't notate the ticket itself or consider the view to be obstructed, there's no way for the seller of the ticket to notate that information on the sale.
We're very strong advocates of venues making sure to be transparent with things like this, and we'd recommend reaching out to the arena that hosted the event directly to express your concerns.
Again, we're sorry that happened! Please let us know if there's anything we can do to help.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
But should be able to have options to print all tickets purchased. Not computer savy to handle all this e tix stuff but overall good exp.
Was able to buy cheap tickets to the game within seconds! Very pleased! The website was very organized and easy to search for what I was looking for!
Great experience every time. Never and issue with tickets, finding seats and enjoying the venues. Having to print emails most of the time is annoying but not a deal breaker.
Good seats; rapid download; no problems getting in and out. Panthers won which was the best. Send me discounts for future use
I enjoyed my experience purchasing tickets off of seat geek. I appreciate that the fees are includes in the price and there is a preview of the view of the seats
Cheap and easy to use! I have been using seatgeek for a few months now and have no gone back to stubhub. This site is so much better with the easy interface and the cheaper prices.
The seats were further back then they looked to be on the map but besides that the show was good. From now on when ordering on seatgeek
Ill take I to consideration that maybe your map of the venue is a bit off.
Hi Shane, thanks for letting us know about this! We're sorry if the map didn't seem accurate compared to where your seat was located in the venue. I've passed that onto our mapping team to check and see if they can make any improvements at this venue to better represent accurate seat location. We're happy to hear you still had a good time at the show!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy,
Thank you for bringing this to our attention. We take matters concerning the various vendors who list on SeatGeek very seriously, and we appreciate any comments that customers can provide about their experiences on our site - whether they are positive or negative.In order to provide a better marketplace, we are constantly working with our customers and our vendors to improve the ticket buying experience on SeatGeek.
If a specific issue becomes a trend with a vendor, we will remove their listings.
Although this does not erase the poor experience you had, your feedback will allow us to improve user experience. Ultimately, we hope to create a better system where this does not happen.
If you'd like to provide further feedback about your experience, please send information about what happened directly to our support team so it can be investigated internally.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101