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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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They don't offer any information on refunds and they hide their phone number which I had to obtain through my bank because they don't have it on their web page! I spoke with their agents which as expected denied me a refund despite my adamant but respectful objections. Avoid them! Ticketmaster offers a clear refund policy for cancellations and postponements! (they claim it's not a cancellation because they offered me the tickets for 7 months latter! Yea right!)
An amazing, quick and perfect transaction, We will be back thanks :) app is great too! Highly recommend.
This is a great place to buy tickets. The prices are fluid due to sellers selecting their own prices to sell. You have to pay attention to ticket v e-ticket, as the former means it coming snail mail. My e-tickets showed up quickly. A great experience all around.
I purchased tickets ONCE on another site & was totally blown away when the final cost showed up!
Seat Geek gives ticket prices, including all fees, straight up; no surprises.
I also like that tickets are delivered, right away, to my email for printing.
Seat geek is a great way to get great seats, Ive used this site before and always found what I was looking for!
This place is my go-to. JJ Re$#*! introduced me and now its the only place to buy tickets imo.
Here you can look at your total costs including fees and everything so youre not surprised to see how steep the fees are when you check out.
Love how you rate the quality to the price of the seats and to the placement of the seats! The discounts you give are a major plus and keep making me come back for more!
Great seats and great price. Convenient app that has your tickets on it and lets you access the event with just your phone. You also have the chance to print your tickets if you want paper copys.
The overall process to get tickets was quick and efficient and the tickets set perfectly in my aplle wallet. Id be using seat geak more often based on awesome deals and ease of use
Only app I use for game tickets both in Indy and Miami.
Have used multiple times and will use the next game I wanna go to.
Never had a problem, prices are great and you always have a detailed view of where you are going to be seated. Tickets are delivered quickly.
Tickets were not valid due to being reprinted by the seller. Was lucky the venue reprinted them at the box office or I would have never have gotten in for the game. Disappointed this happened as I've never had an issue with any ticket seller.
Hi Paul, thanks for letting us know about this! A member of our support team has reached out to provide some information to make sure this is taken care of for you.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Need to be able to filter by a tier/group of sections rather than one section at a time. IE, "all club level seats" or "all lower level end zone seats"
Dont like that Tickets had to be transfered via third party apps/services. Understand its likely out of Seat Geeks hands for the most part, but highly annoying and a time suck.
Good seats for San Diego Gulls game! Would recommend and look forward to attending another game. Arens is easy to access. Plenty of parking.
Quick and fast I bought tickets for a basketball game it was quick I didnt struggle and I was really really easy
Great website. The one flaw is that it doesn't give you seat numbers before you purchase. There were three options for tickets in the row I wanted, but without seat numbers I couldn't tell until I bought. Of course I ended up with the seats furthest from center court.
I had never used SeatGeek before, but I had heard some rumors that you could get good deals on last minute tickets, so I decided to check it out for the Nets vs Celtics game on 1/6/2018. I had been following the ticket prices for about a day or two before the game and they were slowly going down so I decided to wait to purchase until about an hr before game time because I live relatively close to the stadium. The app said I would get my tickets "within" an hr or basically by the start of the game. I headed to the arena while the app continued to count down to the ticket delivery and met friends who I had purchased tickets for as well. We got in line thinking the tickets would arrive to the app/inbox while we waited to get in, but after the game started and I didn't receive anything I called the customer service number. After they put me on hold for about 10 minutes, they said the seller decided not to sell and that my best bet was to purchase from the box office. This blew my mind that the seller could back out of the transaction at their discretion after my credit card had been charged. Not to mention, the seller was listed as SeatGeek, which apparently means it was an official vendor/partner of the app, but in reality just means nothing. The box office had tickets, but of course they were about $450 each, which is how much the 4 tickets I bought from the app cost in total so we declined and headed home in the cold, but warmed with rage! DO NOT USE SEAT GEEK AS LONG AS THEY ALLOW SELLERS TO BACK OUT OF TRANSACTIONS!
Hi Al, thanks for reaching out about this and providing an explanation of what happened with your order.
For further context, SeatGeek is simply a platform that connects ticket buyers with sellers. After every order’s been submitted, it goes into a pending state. That way sellers can check their inventory to make sure they can fulfill the order.
If they can, they confirm the sale and pass along the tickets. If for some reason they can’t, it’s cancelled and the pending charge is voided. Luckily that doesn’t happen very often, and it's usually due to the tickets having already sold elsewhere or to a buyer who'd submitted an order just prior to yours coming through.
With that being said, I do see that this seller didn't respond as quickly as we expect them to for last-minute orders, so that's definitely something we'll be looking into. In the meantime, a member of our support team will be following up with you directly to hopefully provide a way to make your next experience on SeatGeek better.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
I appreciate knowning the true total cost when I make my purchase. To be 5 out of 5, I would want the application to offer some sort of financial incentive that makes it more affordable then the competition.
I ordered 3 tickets of Pistons at 76ers on Jan 5. I clearly remembered I chose all 3 seats in Section 224 Row 1, and the price of each ticket is 132 USD. However, when I came to the game tonight, I found the tickets showed my seats in Section 224 Row 12. I can make sure I chose the Row1 seats before I paid. So I dont know whats the problem and I am so upset. Obviously the price 132USD of the seats in Row 12 is unreasonable. So I think some mistake happened when I got my tickets by SeatGeek.
Hi Mengyue, thank you for reaching out about this. We took a look at your checkout process and order details, and all information we can find does show that this order was place for Row 12 and not Row 1 in Section 224. With that being said, we do see that there were two order attempts prior to the successful one that did not go through due to a lack of ability to authorize the payment method.
If sounds like you may have attempted to initially purchase Row 1, but after going back and resubmitting your order after an initial failed attempt may have chosen Row 12.
However, if you're able to provide any information on your end from your checkout and order process showing a discrepancy, we can absolutely pass this onto our development team for review.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eduardo, thanks for taking the time to leave your feedback. For clarification, since SeatGeek is a secondary marketplace, refunds cannot be offered when events are postponed and the original tickets are valid for the rescheduled date. Information about our refund policy can be found in our Terms of Use at seatgeek.com/terms, which our users are also required to agree to prior to checking out. It does look like a representative is working with you on this, but if you have any questions, please let us know.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101