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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Selection process was easy. Navigating the site was easy. Buying was easy. I just wish we could see the seats BEFORE purchasing.
Liked the "good deal" ratings and the variety of seats, that is easy to interface with. But I wish the total price of the seats, w/delivery & fees were included.
Always quick easy to use shows you right where you will
Sit in real time love it. Quick email allowing you to see obtain ur tickets
I love that you can view the field from the view point of the seats you are considering buying. My husband usually wants the cheap seats when we go somewhere, but when I was able to show him the difference in what you can see, Ive been able to enjoy my Giants games from the field club seats ever since! Great seats to watch great games!
Found a great deal last minute. Easy and quick process to buy and receive tickets. Will look to Seattle in the future.
Hi there,
Good app, but you should change the rules for entering the phone number. I´m from Brazil. My number has 9 digits. Your system does not allow it.
I was going to a game, bought two tickets close to game time, trying to get the best deal. Every other time I've got tickets they get delivered right after that. This time, my tickets took about 20 minutes to show up, and I wasn't sure if there had been an error or not, so I just bought the tickets again as it looked as if the same ones were available. Once my tickets had been delivered I saw I had bought 4 right next to each other. I've accepted my impatience as the cause, but it sucks cause those were the most tickets I've bought in my life. Still like and will continue to use this app regardless.
Purchasing seats to the game was easy and efficient. I love how you can pick your seats and compare the prices. Loved it!
Great app: easy to handle and great deals! What else do you want? I like the view from the seats- so you definetely know what you get. Also selling tickets is very simple.
I find Seat Geek quicker and easier to navigate than its competitors - I find the fees attached easier to manage and I like the added benefit of knowing what is a good deal and what is not.
Didnt let me use an eligible promo code... Z. Z z z z z z z z z z. Z z z z z z z z z z z z. Z z z z z z z z z z. Z z z z z z z z z z. Z z z z z z z. Z z z z z z z. Z z z z z z. Z z z z z z z z. Z z z z z. Z z z z z. Z z z z z z z z z z z. Z z z z z z z. Z z z z z z z. Z z z z z z. Z z z z z z. Z z z. Z z z z z z. Z z z z z z z z. Z z z z z z. Z z z
Hi Chris, thanks for the feedback! It looks like the promo code you were trying to redeem was for a first-time purchase. Because you'd already placed a previous order with SeatGeek, this order unfortunately wasn't eligible for promo code redemption.
If you have reason to believe otherwise, please let us know so we can make sure this is looked into for you!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
I Love you service, it was easy search and use and the response was very quick. I got my tickets via email the same day! I will definitely use you services again, I even downloaded the APP. I love that I can pick my seat.
My tickets were $90 through SeatGeek and today I logged into the University of Michigan website and could have gotten a pair for $46.
Hi Kurt, thanks for reaching out. Secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, too. On the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value. Good news is you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.
While we usually have some of the lowest-priced tickets on the web, like with any other purchase, sometimes there will be lower priced options available, especially if the box office still has tickets for sale.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
I have used Seat Geek on numerous occasions the handling charge is fair and I really like how they rate the pricing from dark green (great deal) to red (poor deal) Thank you Seat Geek
First time using SG and I bought 7 tickets for a hockey game in Buffalo for a good price and they were all together. But several hours after I bought them I received a notice the order had been canceled. I didn't see the email right away and had to scramble to buy new tickets and I had to split them into 2 sets (4/3). So, unfortunately, the entire party will not be able to sit next to each other. Avoid tickets from other places than listed as sold by SeatGeat
Hi Jonathan, thanks for reaching out. Sorry about the cancellation, but I can definitely shed some light on what’s going on.
Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided.
This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Purchasing ticket was fine but Heinz Field isnt set up to take E tickets very well. Long line to get in anyway then sent to a separate (and long) line to scan my phone. Tortuous! If I had known I would have printed my ticket.
I was sold duplicate tickets for last Saturdays hockey venue. I was rejected at entrance. Apparently those tickets were sold multiple times. I no longer have confidence in this company.
Had a ball... no complaints on this end... everything went well and we had an enjoyable experience...
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there Sam, thanks for reaching out about this. We do see that there were several orders made in succession on a single day, and we assume you didn't mean to put all of those orders through. This happens sometimes, and we understand it's not a great feeling.
A member of our support team will reach out to see what the best way to remedy this situation is!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101