SeatGeekReviews 2,561

Such an awful experience, couldn't get in touch with anyone, bought tickets and the concert got rescheduled for a year later and no refund option is available only site credit, can't even resell the ticket because they won't give me them until 5 days before the event, absolutely sucks

You have to understand thier return policy before you purchase. Its obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to re-coop you money, you have to sell the tickets on either thier platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from seat geek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.

Purchase $474.36 tickets to a concert for Row 1 (front row) seating. They sent me $30 lawn tickets. Refused to admit they sent me the wrong tickets even though I have the email receipt that states Row 1 seating. This company is notorious for doing this. Scam all the way everyday.

Don't use seat geek when it comes down to you getting your tickets for your show on your email they will never come you will have a hard time getting through to customer service you will miss your show don't do it Motley crew we were ready to go and we never received our tickets terrible experience, p.s. EVER MADE IT..

Bought Tickets for a Blue Jays game the day of. Website said tickets would be available in time for the game. When we get there, tickets not available, chatted with support on my phone, the website is poorly written and we kept getting disconnected, chatted with 3 different people. Called, first person said they'll open up a ticket and call me back. Called a second time, was on the phone with them for half an hour until they said they couldn't do any thing and offered me a refund. So I spent 2 hours outside the stadium to not get in. Wouldn't ever use them again.

I know the people on the marketplace team from a previous job. They are big time racists and bigots. White is right at this company - don't work here and don't support this company. I'd suggest that you gip them for all that you can since they won't look out for you and exploit you.

SeatGeek sold us two tickets at ~$600 each, and then was unable to deliver the ticket. This industry can use some regulation. Is there any legitimate reason that an electronic ticket cannot be delivered instantaneously following payment in this day and age? No! SeatGeek should feel shamed for establishing a platform for scammers. U.S. Law should prohibit the sale of tickets that cannot be delivered on a routine basis, or sellers need to compensate buyer with 2X of the ticket price.

Ticket didn't work. They STOLE our money. My daughter drove 10 hours on I95 In traffic and ticket didn't work

They got the tickets from ticketmaster and you will need to pay additional fee for that (more than 40% of the ticket fee). If you purchased two tickets then you will never find a way to get the tickets returned or reselled. It just like they just forced you to buy it. This is very terrible.

They gave me a credit instead of a refund. They waited until the concert started before they told me they couldn't give me the tickets. These are wholesalers marking up ticketmaster that have no integrity when they sell false items.

I purchased a parking pass for a Braves game which cost $41 dollars and they added a $12 fee plus a delivery fee.
The problem they transferred the pass through Ticket Master. I am IT so know the system but no luck, I never was able to get the pass...I just lost over $65 dollars.
Danger don't use SeatGeek, I should have read all the awful awful AWFUL reviews.

I received a promo code for an event that was rescheduled that I couldn't attend. I spent $69 out of $602 and SeatGeek is refusing to give me my money until after the $69 event takes place in August. So basically the company is refusing to give me $530 of MY money until August. I recommend NO ONE use this company. They make it sound like they are all about the customer...they are not. They only care about money and how they can swindle it out of you. Taking care of their customers is not their priority. Not only do they want me to never use this company again, I recommend to no one to use this company. They don't care about the customer or how to keep customers coming back.

Feel like i was robbed of my money from this company. HORRIBLE customer service HORRIBLE policies that trick you into signing that nothing is refundable or changeable once you purchase a ticket and realize the conditions that come with it are ridiculous! I bought two tickets to rolling loud without knowing it was for a "local pick up" AN HOUR before my concert started and i was meeting some random guy at a chilis restaurant. I said hell no give me my money back and I'll repurchase one that's not for pick up because that's so insane to me- sketchy and so inconvenient. They told me non refundable, not even an hour after i purchased them. Very $#*!ty company who doesn't know how to keep people coming back.

I am trying to list tickets for sale and the website just goes in circles. There is NO customer support phone number to help resolve the issue. HINT: Your software is not that good and now and then there is an issue that requires human intervention. Good bye SeatGeek. Hello StubHub

Bought Pirates tickets for July game. Site says tickets can be transferred, which is not true. Seatgeek tells me I should go to game to get my friends into the game! No help, I live in Nashville.

Recently, I purchased 2 tickets for an MLB game. I have used SeatGeek in the past without issues. This time, the tickets that I purchased for 4/22/2023 were dated 4/21/2023 when the SeatGeek receipt of purchase was finally received. I contacted SeatGeek for an explanation of why my final purchase was dated for a game that had already started (forget about the fact that I live over an hour away from the MLB game location). I communicated my concerns via email and eChat with someone (name withheld) at SeatGeek who managed to mention, more than once, their policy regarding all sales being final with no refunds given. They could not explain why the date on my tickets were different than the date that I had selected to attend the MLB game. They also could not provide any evidence that I ordered incorrectly. Lastly, they would not confirm that their software program had not had a "glitch" in the ordering process. They did, however, complete my order with the incorrect date their system assigned to it and then proceeded to bill my credit card for the inappropriately dated tickets that I never used. Due to these facts, I will never use SeatGeek again.

Been waiting for refund on cancalled boxing event for over 4 months. Seat geek keeping sending same email stated there working on it.