Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
We monitor reviews for authenticity
I've bought tickets before and they were emailed within minutes. Then I bought tickets that were suppose to be directly emailed to me a few days ago and I still havent recieved them and I'm not sure why.
I enjoy buying tickets thru SeatGeek. Easy to use, plenty of options for price and seat location. Plus they also have a great app for your phone.
Had a great experience purchasing tickets to a future MLB game. Simultaneously had up the venues website and SeatGeek had them beat! Have used Seatgeek before and will continue!
The only thing they should improve on is notifying you of the seat number as well as the row and section before purchasing. I've only noticed this with baseball tickets.
Used the app to buy Pirates tickets. The fees were visible and much cheaper than some of the other ticket apps I've used.
Id liked to save the PDF file and print from a different source other than my iPhone. Will use again!
I loved the ability to use the app to purchase tickets, have them sent to my phone, and enjoy the show. I used Seat Geek 4 times this weekend and each time it was flawless.
The weather was great, so last minute we decided to look for Colorado Rockies tickets and the app worked perfectly. Found a couple tickets we liked for a great price and purchased them through apple pay, and walked right into the stadium with the tickets on my phone.
My favorite part of the site is it allows you to search for tickets and see the total with fees included. Other sites make you enter your payment info then hit you with the fees at the end. I like to know my total before checkout.
The pole was almost in front of us, which was not shone in the picture. Seat was not great. Would never buy this seat again.
Was easy to purchase the tickets and less expensive then other sites. Access to tickets on app. Easy to use.
Only one ticket scanned. The other ticket couldn't be read. Had to wait in line for an hour to get the situation resolved. Probably won't use Seatgeek again
Hey Joshua, thanks for sharing your feedback. It looks like this is the first report we've gotten of anything not working with your tickets, and we definitely want to get some more information about what happened here and make sure this is resolved fairly for you. We'll be sending you an email and investigating this with you, so please check your inbox so we can get this worked out. Thank you for letting us know about this!
SeatGeek CX Team
[email protected]
1-888-506-4101
Quick and easy tickets. I got them last minute and it was so worth it. The seats were epic and the process is just so fast. Go Phillies!
SeatGeek is very easy use, and perfect for all my even needs, I will continue to use and refer to everyone I know.
Simple n quick is all I ask for. Its what I received! Go Gulls! Did jump through a few hoops to receive and print tix. But nothing major.
We always enjoy looking for the best available seats and finding the best prices. SeatGeek makes that both easy and fun. Checking out the games and upcoming events is always exciting when we know we can find the best seats available.
Title says it all. SeatGeek is a fast, reliable way to get cheap tickets to any ticketed event you can really want to attend.
Answer: Shana is correct, Seat Geek takes no responsibility for tickets and have no customer service and will not return calls if things do not work out Stub Hub is much better
Answer: Hi Beth, Welcome to SeatGeek! In order to maintain our marketplace we do have fees, but we'll always show you a thorough price breakdown of your order before you can checkout. Plus, we've got options so you can actually search for tickets and see the fees included in the price from the get-go. Simply use the filter "Prices with fees" when searching for listings. You can read more about that here: https://support.seatgeek.com/hc/en-us/articles/360036685293 I hope that helps! Please let me know if you have any other questions-- Best wishes, SeatGeek CX Team
Answer: Hi Ciprian, Thanks for reaching out and no worries about being concerned. I can assure you SeatGeek is a safe place to buy tickets. Every seller on our site is fully vetted and has a 100% or greater money-back guarantee in the rare case problems occur. You can read more here: https://seatgeek.com/buyer-guarantee. Luckily ticket issues seldom happen! We really just want you to score seats to events where you'll have the time of your life. That's why we're here from 6am-8pm PT, 9am-11pm ET every day to help you with any questions or concerns. Hopefully that puts your mind at ease! Warmly, SeatGeek CX Team
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


Hey Rebecca, thanks for reaching out to us! It looks like we've already addressed this for you and your tickets are safely in hand, but if you have any more concerns about this situation, please don't hesitate to reach out and we'll be happy to assist.
SeatGeek CX Team
[email protected]
1-888-506-4101