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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Transactions went smoothly and tickets were delivered on time. No complaints, will definately use again.
Love this app and the easy to use interface. However we couldn't order food from our seats. Keep it up
I loved how the seats were so close the astros won now we are waiting for the rockets to win what's even better is my man is away and I am cheating on him
Helps you find great deals on seats to all sorts of events. Ranks seats by best deal, lowest price, etc
Great experience and tickets were delivered within minutes on the app. No hidden fees because seller fees were shown on the side. And great display of where your seats will be located.
Seatgeek is an amazing sight. Compare prices and different parts in any venue and the seats are color coded to highlight those seats there were a good deal versus those that are not. Its easy to use and the tickets come right away.
I bought tickets for the Red Sox on the green monster, I expected no issues. Fast forward to just about 7 hours before the game starts and I still dont have my tickets (of which I spent ~$120 on) and Seatgeek DOES NOT give refunds. I'm livid; how can you take money for a service, not perform the service, then have the audacity to say "we don't give refunds." THAT'S NOT A REFUND IT'S GIVING ME BACK THE MONEY I SPENT FOR LITERALLY NOTHING. I wish I could give 0 stars - never using this service again
SeatGeek is easy to use, gives views from the seats, provides map of section including rows, prices include all fees, no hidden costs. Used it for a few years now, usually has lowest prices.
But one improvement to consider - the photos showing the view from a particular section are NOT adjusted for the specific seats being sold in that section. I realize this is a tall order, but with todays technology, l imagine this can be done
Easy, not hard to purchase, loved my purchase. It makes it easier to purchase the tickets online instead of driving and making line at the stadium.
The tickets were great, I purchase them for my brothers birthday who is a big white sox fan. Definitely would purchase again.
Used SeatGeek for multiple games during our stay in Colorado. App worked great and we were extremely satisfied at how easy it was to use
I love that SeatGeek charges less fees than the other sites! I got the tix right away and didnt even have to print them to use them.
Seatgeek displays an utter lack of concern for their customers. I purchased tickets to a Sharks playoff game which were never delivered. I called Seatgeek multiple times the day of the event and never got through to an actual human. My emails were also not returned. Not only am I out the cost of the tickets, but also food, travel and whatever my wasted time is worth. My only recourse was to stop payment on my CC and use my contacts in the media to get my story out to as wide an audience as possible. Stay far away and use any other service as it is obvious that Seatgeek does not care about customer service.
Hey Gregory, thanks for reaching out to us! It looks like you may be referring to a different order than the number shared, UQ05898 instead of 625-2DL5GQ, is that correct?
It looks like this order was placed with a third-party vendor, FanXchange. When ordering from a third-party vendor, any emails you receive regarding your tickets will be from them, not from SeatGeek, including their contact information. It doesn't look like we have any records of a call from your number, so the number you were most likely trying to reach was for FanXchange and not SeatGeek.
That said, we do expect third-party vendors who list on our site to provide an acceptable level of customer service and it sounds like something didn't go quite right here. We'll be reaching out to you over email to get a bit more information on what things look like from your end and how we can best assist in getting this situation addressed for you. Please keep an eye out for that email, and we'll be talking with you more soon!
SeatGeek CX Team
[email protected]
1-888-506-4101
Straight to the point. Easy. Been using this site for many years. Number choice for sporting events. Can't go wrong with the prices.
The site was quick and easy and my tickets were available to scan at the ballpark immediately. I love the option to view prices including fees so I know how much Im paying.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Derek, thanks for reaching out to us. We absolutely understand your concerns, and we'd like to take a moment to go over what happened and help clear up your expectations on delivery.
When it comes to refunds, because we are a platform connecting buyers and sellers on the secondary market, we can only secure them for you if the seller has not fulfilled their end of the sales agreement. That agreement does not involve immediate delivery, but timely delivery from the point that those tickets are available. In this case, the venue had your tickets on a 24 hour delayed release, meaning that while the tickets were sold by the venue months and months ahead of time, they were not released to their original buyer until 24 hours before the event. When this happens, we expect sellers to deliver those tickets as soon as possible - for evening releases, it usually happens the following morning once the sellers are available to process that transfer.
In this case, it looks like your tickets were delivered as expected around 10:18 am EDT for a game at 7:10 pm EDT. Those tickets are available in your account now, but if you haven't seen those tickets, please let us know and we'll make sure they reach you.
SeatGeek CX Team
[email protected]
1-888-506-4101