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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I have been using Seatgeek a lot since April since it is the official ticket service for LAFC. Everything about it is great and the way it works with the LAFC app is great. Only issues I have with it are the fees I have been using tickpick.com which charges no fees so to now have to pay the fees is pretty annoying. Now that I have a mini plan I plan on selling tickets on the site as well. Looks like the fees for the seller are higher than those on StubHub and tickpick so not sure if I will use Seatgeek. Outside of that everything is great! Keep up the good work.
Very easy competitive prices never had any issues when buying from seat geek. Overall great experience every time Ive bought tickets.
Super quick, super fast experience and able to receive tickets electronically in minutes. Would highly recommend for others!
Thanks to SeatGeek for responding to my posting. I have been in touch with them and, at the moment, they don't know how my tickets ended up on their site and/or why the increase in price. They are working on finding out what is happening and have been in contact all day. Very responsive, just hope we can figure the cause of the mysteries and resolve them. I'll post again with the results. Cheers!
Listed a NFL ticket with the "official" NFL ticket dealer. I wanted $500. The dealer listed for $556 and then added another $117 in "fees" for a total of $673. In less than an hour SeatGeek had, without my knowledge or permission, listed my ticket on their site for $738 plus $147 in fees for a total of $885. Since SeatGeek doesn't know me, where would the money go? Would SeatGeek pay the "original" broker the $673 they wanted to charge and keep the extra $212? Please check prices across ticket sites to avoid being double charged.
Purchase of the tickets was really easy and fast. We got our tickets in the SeatGeek App directly after we bought them
Great experience. Great tickets for a super competitive price. Ease of access with the app was easy to use and send an e-ticket
Very convenient way to get tickets it was a last minute decision and ticket prices were low I would highly recommend this app to a friend
Incredibly easy, very fast, great experience overall. Would use it again. Tix were on my phone within the hour for a last minute decision to attend a local game
Easy and a great way to get tickets, No problem at all. Good price and good seats! Very good and East website that i would like to recommend when you are gonna purchase tickets. Very safe aswell
Got excellent seats for a Phillies-Mets game here in Phila the day before the game. However, I think that the fees are still way too high, especially charging a delivery fee for me to print my own tickets.
I think the seller fee is a bit much but the site is good. I guess I have to add more characters to submit so thats why I wrote this last sentence
I got my tickets in a very smooth transaction. Even though the event wound up getting cancelled, I was informed by e-mail that I'm getting a refund. It's part of the Seat Geek buyer guarantee.
Didnt seem like that great of deal. Looked like I could have done a bit better on Ticketmaster. Or better yet box office.
Driving two hours to go to the game and I get an email from SeatGeek saying the game is cancelled so I return to my hotel. 30 minutes later SeatGeek emails me again and says the event is not cancelled so I go to the event but am late arriving. After Seat Geek realized their error They offered me a refund to make up for the error. Thanks seat geek
If you could change one thing I would ask if you could get rid of printing the tickets and just use my smart phone
I trust when I get tickets that they will be real and the buying process is easy, but the fees were pretty outrageous.
With the mobile app its just too easy. Tickets are saved on your phone and you just walk right in. Cant recommmed this site enough
SeatGeek is easy to navigate. Having the option to show your tickets from the phone is convenient. Will definitely buy again from them!
I won't go anywhere else online for tickets, best deals and easy experience. Thanks Seat Geek!
My go to number one ticket reseller
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David, thanks for reaching out on this! Wires getting crossed like this is extremely rare at SeatGeek, and we certainly never want to cause an inconvenience to our customers! That said, it looks like we've processed a 100% refund for your tickets as a result of this error, so we hope this has helped address any trouble you've gone through as a result of a miscommunication. If you do have any concerns still, please let us know and we'll be happy to discuss it with you.
SeatGeek CX Team
[email protected]
1-888-506-4101