Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SeatGeek

SeatGeek

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SeatGeek?
grey stargrey stargrey stargrey stargrey star

SeatGeek Reviews Summary

SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.

service
347
value
331
shipping
236
returns
270
quality
288
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Olie S.
Unfollow Olie S.
Share Review
Report Review

Very convenient
May 5, 2021

Other than the transfer fees and not having every event, SeatGeek is pretty damned nice. Buying or selling tickets is a piece of cake using the app.

Date of experience: August 22, 2018
Texas
1 review
0 helpful votes
Follow Chad S.
Unfollow Chad S.
Share Review
Report Review

Great
May 5, 2021

Great, super easy and very fast. Can't wait to see the show. Love the scan from phone ticket option.

Date of experience: August 22, 2018
California
1 review
0 helpful votes
Follow Bronwen H.
Unfollow Bronwen H.
Share Review
Report Review

My friend Angela told me about seatgeek after I complained about the other sites. So easy to use. I've used it for dodger stadium, Hollywood bowl, staples center and the rose bowl. Very interactive site and killer prices.

Date of experience: August 22, 2018
New Jersey
1 review
0 helpful votes
Follow Kerry K.
Unfollow Kerry K.
Share Review
Report Review

Easy to Use
August 25, 2018

Ordering and sending tickets to my friends could not be any easier than what I experienced with Seet Geek in my smart phone.

Date of experience: August 22, 2018
California
1 review
0 helpful votes
Follow Ramon T.
Unfollow Ramon T.
Share Review
Report Review

Perfect
August 25, 2018

Easy to use, affordable and easy to forward a ticket with a text and not a email like most others only offer.

Date of experience: August 22, 2018
North Carolina
1 review
0 helpful votes
Follow Willie B.
Unfollow Willie B.
Share Review
Report Review

Never let me down!
August 25, 2018

Great app! Always had a good experience! They are very fast and efficient as well! Would be nice to see seat numbers for us tall folks to snag end seats! Other than that A1 app!

Date of experience: August 22, 2018
California
1 review
0 helpful votes
Follow Brandon M.
Unfollow Brandon M.
Share Review
Report Review

Good Experience
August 24, 2018

Easily found good seats at a good price. Even sold extra tickets easily.
An improvement would be a refund option if someone has bought the tickets and no longer needs them within a certain time frame. The original posting should just go back up. It is possible that someone could be stuck with extra tickets and lose money. Otherwise a good experience.

Date of experience: August 22, 2018
Maryland
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Play ball!
August 24, 2018

Searched tickets for game. Saw and chose SeatGeek navigation option. Searched Nats game for Thursday 8/23. Saw a good bargain. Purchased 2 tickets. Not much to it. Not much more to sa. Jim

Date of experience: August 22, 2018
Washington
1 review
0 helpful votes
Follow Connie A.
Unfollow Connie A.
Share Review
Report Review

Fees
August 24, 2018

Fees are understandable, but just a bit too high. That is all...
Except that you have a minimum characters for a response. That is just stupid. You required it, so there you have it.

Date of experience: August 22, 2018
Texas
2 reviews
0 helpful votes
Follow Mindy C.
Unfollow Mindy C.
Share Review
Report Review

Love it!
August 24, 2018

So quick and easy to purchase tickets. Easy to navigate and look for best seats. Seat geek has a feature that shows best value and is very helpful.

Date of experience: August 22, 2018
California
1 review
0 helpful votes
Follow Jose M.
Unfollow Jose M.
Share Review
Report Review

Amazing
August 24, 2018

I enjoyed using the app to buy sport event tickets and sell some of my season tickets to LAFC as well.

Date of experience: August 22, 2018
Colorado
1 review
0 helpful votes
Follow Roger B.
Unfollow Roger B.
Share Review
Report Review

Pain Free
August 24, 2018

I've used this app a few times on important events and have had great luck. I will continue to use it and recommend.

Date of experience: August 22, 2018
California
1 review
0 helpful votes
Follow Brandie G.
Unfollow Brandie G.
Share Review
Report Review

I lost tickets to a game and was able to get comparable seats for less money for a game 5he next day. Saved our vacation.

Date of experience: August 21, 2018
Arizona
1 review
0 helpful votes
Follow Tanya A.
Unfollow Tanya A.
Share Review
Report Review

Couldn't help with lost tickets
August 24, 2018

My tickets were lost and they couldn't reissue them to me, so I just spent $100 for nothing :( They should have been able to get me tickets.

Date of experience: August 21, 2018
California
1 review
0 helpful votes
Follow Fernanda M.
Unfollow Fernanda M.
Share Review
Report Review

Great seats! Awesome Game!
August 23, 2018

Our seats were in the sun for only a little bit. Great view of the field, scoreboards, and FIREWORKS show! Not crowded in our area. Amazing price! Plus, The Padres WON!

Date of experience: August 20, 2018
California
1 review
0 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Problems on print
August 22, 2018

Problems printing tickets out and get no help from seat geek I have 3 tickets and I need them printed so we all can get in the game we cant be there at the same time please help.

Date of experience: August 20, 2018
SeatGeek T. — SeatGeek Rep
over a year old

Hi there William,

Thanks so much for providing us with this feedback; we're really sorry to hear that you feel like you weren't getting help from us on this! I looked into your order, and I think I can explain everything for you.

The venue at which this event takes place exclusively uses a paperless ticketing system provided by Ticketmaster. All events at this venue require a Ticketmaster account to gain entry and what you have received are transfer invitations sent to your email address.

When you claim your tickets and create a TM account, you will associate a mobile device with the account. You can then simply scan the code from the mobile application to gain entry. This will be the method used by just about everyone at this event to get in.

Mobile transfers are one of the most secure forms of ticketing. It is also very convenient, because you just have to scan a QR code from your phone. No printing needed!

As you mentioned, since it sounds like you've got friends coming to this game with you and you want to get these tickets to them; it's easy! Just transfer their tickets over to them on the same TM platform where you can view your tickets-- the same way they were transferred over to you. All you need is their email address.

We hope that clears things up! Please don't hesitate to reach back out if you have any further questions on any part of this process.

SeatGeek CX Team
[email protected]
1-888-506-4101

California
1 review
0 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

I gave you guys another try
August 23, 2018

I actually got in the event not like last time still waiting to get my money or my tickets you guys suck keep taking money but ccant take care of loyal customers

Date of experience: August 19, 2018
Iowa
1 review
0 helpful votes
Follow Dennis M.
Unfollow Dennis M.
Share Review
Report Review

SeatGeek is easy to use
August 23, 2018

This one of the better sites. I think it can use more filters. Such as being able to apply a filter that separates levels of the stadium to use along with the price and deal score filters.

Date of experience: August 19, 2018
Massachusetts
1 review
0 helpful votes
Follow Janelle D.
Unfollow Janelle D.
Share Review
Report Review

Never again
May 5, 2021

I went to have my ticket scanned and I was told the ticket had already been used. Very dissatisfied and will never order here again.

Date of experience: August 19, 2018
Iowa
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Twins-Pirates Day Game Excursion
August 22, 2018

Last minute decision to watch the Pirates (my favorite team) take on the Twins (my friends favorite team). Since it was just the two of us attending this game we decided to get the best available seats and we were not disappointed. The seats were right of the first base line so we were able to see everything with no trouble.

Date of experience: August 18, 2018

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


seatgeek.com
Founded in 2009
New York, NY, United States