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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I really like seat geek and have been getting the best prices and the seat views are all great. The problem is that there are no details anywhere about what the event is. Thought I was booking a concert but it is a book tour. Obviously my bad for not doing due diligence but I guess I started trusting too much because of all the other positive experiences I've had with seat geek.
I understand fees are apart of the business and how business make profit, but when researching ticket costs I think fees should be posted clearly or added in already. Other than that, great app, super easy!
Easy to sell if plans change, great site. Easy to use and convenient. Tickets always at hand. Great
Love the app. And I've noticed that SeatGeek is better on prices than some of the others. Always my go to app for any events I'm interested in.
I needed one extra ticket for an event and I was able to get all done as I was already driving - easy, quick, cheaper than scalpers.
Decided to go to a MBA game last minute. Was able to check the available prices and even see the available seats on the map. Made ordering tickets super easy
Sucks there's no insurance on these tickets. I got sick and spent 230 on these tickets and couldn't make it
Super convienient, great deal, & electronic transfer so everything was done from my phone & that's all I needed when asked for tickets was my phone.
Seat Geek was so easy to use! We found great seats at good prices and had no issues with our tickets!
For the first time ever I downloaded the tickets on the app and it was so easy to use I have already done it again sense. Everything went as expected couldn't be happier
There's no bad seating at the Smoothie King center... the price I paid for my last minute ticket was certainly worth it. I had a GREAT time!
It would be nice to be able to pick the seats. When buying tickets you are just give the row and a number. If we were able to see the seats we could have a better option and choices.
Great time glad we got a chance to go see our favorite team! Love this app been telling everyone I know about this app to get their first experience with the app
They never sent the original confirm email but debited my card I sent an email after I purchased them again and finally recd an email with two tickets... still awaiting a reply
Hi Stephen,
We're glad you took the time to leave this feedback. We looked into the order number you included above, and it appears as though these tickets were fulfilled within a few minutes of your order, and were accompanied by a confirmation e-mail, an e-mail letting you know your order was ready, and a reminder e-mail that your event was later that day. We couldn't find any e-mails from you in our server-- if you have any outstanding questions regarding this or any other order, than please do reach our to our support team at the e-mail address or phone number below! We love to hear from folks, and are always super eager to clear up any confusion and make any situation better for our customers.
SeatGeek CX Team
[email protected]
1-888-506-4101
Simplest and easiest process ever. The only reason it isn't 5 stars is the process to print my tickets had to be straight off my phone. I'd have preferred to have been able to download a PDF of the tickets and print from my computer.
Seamless experience. Good value for money. Excellent seats. Navigating through the website was quite efficient
To this point I am pleased and ease of the process. Would like to see an easy way to print the e ticket if possible.
Prices displayed showed all of the fees. You can even see the view from your seats in the pictures associated with the seats
I enjoy using your service! It's easy to use, fair pricing, and after using your service a few times I feel I trust it.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Abbigail,
Thanks so much for the feedback, here. We totally understand the frustration of not being able to attend an event you're excited for, and we're really sorry to hear you were unable to make it! Unfortunately, since we're a platform on the secondary ticket market (comprised both of professional sellers, and folks like you who cannot make their events, and are reselling their tickets to recoup the cost), we do have an all-sales-final policy that, in order to be fair to our sellers, in most cases we do have to adhere to-- with the exception, of course, of when the event itself is canceled.
When folks aren't able to attend the game or show they bought tickets for, we always suggest reselling tickets in the SeatGeek Marketplace. This is a great way to recoup the money spent to purchase the tickets, or even turn a small profit! We see a super high success rate among our users who choose to sell their tickets back on the Marketplace, and we love helping to get tickets into the hands of fans who can use them, while also helping users like you make back what they spent. Not being able to attend the event is bad enough; resale on the Marketplace acts as a small silver lining.
If you have any other questions regarding this or any other order on our platform, please don't hesitate to reach out to our CX team directly at the e-mail address or phone number below.
SeatGeek CX Team
[email protected]
1-888-506-4101