Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SeatGeek

SeatGeek

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SeatGeek?
grey stargrey stargrey stargrey stargrey star

SeatGeek Reviews Summary

SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.

service
347
value
331
shipping
236
returns
270
quality
288
This company does not typically respond to reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Jeremy G.
Unfollow Jeremy G.
Share Review
Report Review

Great experience
January 18, 2019

I was able to pick up tickets less than a couple of hours before game time -- great options and was able to select tickets that were great value to watch games with my sons.

Date of experience: January 15, 2019
Canada
1 review
0 helpful votes
Follow Melanie V.
Unfollow Melanie V.
Share Review
Report Review

Easy
January 18, 2019

Very easy, fast and cheap. I am very satisfied it is the second time I use SeatGeek and I will continue using it to buy event tickets

Date of experience: January 15, 2019
PS
1 review
0 helpful votes
Follow Gabriel W.
Unfollow Gabriel W.
Share Review
Report Review

It was excellent!
January 18, 2019

I got good and relatively inexpensive tickets to a Saints playoff game somehow. An excellent user experience that was better than StubHub.

Date of experience: January 15, 2019
Texas
1 review
0 helpful votes
Follow David U.
Unfollow David U.
Share Review
Report Review

Awesome!
January 18, 2019

Ordered the tickets last minute and still got amazing seats and a killer deal!

For sure recommend utilizing the app as you can easily use the app to show your tickets and even GPS to the venue.

Date of experience: January 15, 2019
Canada
1 review
0 helpful votes
Follow jason s.
Unfollow jason s.
Share Review
Report Review

Over Priced
January 14, 2019

SeatGeak is way over priced compared to other sites. Bought Raptors tickets once and found them half the price on other sites. Never again.

Date of experience: January 11, 2019
Canada
1 review
1 helpful vote
Follow Ken H.
Unfollow Ken H.
Share Review
Report Review

We bought 6 tickets on row 7 to Grand Canyon University through SeatGeek two days before the actual game. When we bought the tickets we got a confirmation email saying that the seats were ours and had charged our Credit Card. On the day of the event we still had not received 2 of our tickets. When we called SeatGeek we found out that after charging our credit card the seats were sold to someone else. SeatGeek was unable to provide us with another set of tickets to the game because it was "sold out".

We want to say thank you to Grand Canyon University for hearing the situation and able to find us tickets for free after hearing our situation. That was truly going above and beyond anything that we expected.

Date of experience: January 9, 2019
California
1 review
0 helpful votes
Follow Benjamin G.
Unfollow Benjamin G.
Share Review
Report Review

Found tickets to the game the night before. Loaded them up as I was walking to the stadium from the hotel room. Never missed a beat waiting for anything of looking for them.

Date of experience: January 7, 2019
Ireland
1 review
0 helpful votes
Follow Dean P.
Unfollow Dean P.
Share Review
Report Review

Very good service
January 9, 2019

Really quick and easy to use. Tickets delivered instantly on the app which was perfect. Will definitely use on the future for more tickets and recommend highly

Date of experience: January 6, 2019
Kansas
1 review
0 helpful votes
Follow Dallas V.
Unfollow Dallas V.
Share Review
Report Review

Easy tickets
January 8, 2019

Purchased very late pricing was approved very late at night (purchased around 12am approved basically instantly still) and flawless entrance to the game. Thanks seat geek!

Date of experience: January 4, 2019
Texas
1 review
0 helpful votes
Follow April S.
Unfollow April S.
Share Review
Report Review

Great experience
January 8, 2019

The ticket purchase was easy and quick! Our seats were great and we were satisfied with the whole experience.

Date of experience: January 4, 2019
Ohio
2 reviews
0 helpful votes
Follow Juan V.
Unfollow Juan V.
Share Review
Report Review

Excellent Experience
January 8, 2019

Everything went very smooth. Good service. The website worked very well at finding great seats. It sorted the best deals right to the top.

Date of experience: January 4, 2019
California
2 reviews
0 helpful votes
Follow Victor V.
Unfollow Victor V.
Share Review
Report Review

Great
January 6, 2019

Really good app easy simple to use and always on point with their seating been using it for sometime now have not have any issue with it

Date of experience: January 2, 2019
New York
1 review
1 helpful vote
Follow William K.
Unfollow William K.
Share Review
Report Review

Fees?
January 6, 2019

Why are the fees ridiculously high to way overpriced secondary market tickets? Shame on you guys for always ripping off the fans. BOOOO! :(

Date of experience: January 1, 2019
Indiana
1 review
0 helpful votes
Follow Brian H.
Unfollow Brian H.
Share Review
Report Review

Awesome
January 6, 2019

I was so pleased. This is super easy to use! The tickets came right to my phone. I have used the site four times now!

Date of experience: January 1, 2019
Florida
1 review
0 helpful votes
Follow Saul V.
Unfollow Saul V.
Share Review
Report Review

Awesome service!
January 3, 2019

Seat Geek always comes tru very happy with there service! Nothing but awesome service looking forward on using them in 2019

Date of experience: December 31, 2018
California
1 review
0 helpful votes
Follow Mark F.
Unfollow Mark F.
Share Review
Report Review

No complaints
January 3, 2019

No complaints. Everything was very smooth All my information was saved so it made the buying experience fast as well

Date of experience: December 31, 2018
Colorado
1 review
0 helpful votes
Follow Eder B.
Unfollow Eder B.
Share Review
Report Review

Easy
January 3, 2019

Fast easy service with low fees. This is one of the better apps to use for ticket purchases. Eould recommend to friends and others to use.

Date of experience: December 31, 2018
Minnesota
1 review
0 helpful votes
Follow Logan J.
Unfollow Logan J.
Share Review
Report Review

Good
January 3, 2019

Got tickets and I'm happy. That's really all I want in a service like this. I don't get why I need to write a paragraph for it.

Date of experience: December 31, 2018
Canada
1 review
0 helpful votes
Follow Mattie H.
Unfollow Mattie H.
Share Review
Report Review

Easy to find a great deal
January 3, 2019

Seat Geek makes it easy to find a great deal on tickets. The colour coding allows you to find the best bang for your buck.

Date of experience: December 31, 2018
Washington
1 review
0 helpful votes
Follow Adam Z.
Unfollow Adam Z.
Share Review
Report Review

Pretty sure this app buys tickets and resells them at a premium. Awe well, nothing the be done about it until the industry becomes better regulated. Cant fight the current.

Date of experience: December 31, 2018

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


seatgeek.com
Founded in 2009
New York, NY, United States