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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Great overall easy to use, prices are fair, but then the seller fees are becoming of concern. Those need to be addressed, it's starting to look like stubhub far as pricing goes with those added
Very user friendly to use the site. I was on and bought tickets in mere minutes. Definitely the easiest site to buy tickets from.
Enjoy the fact the you get a response right away, like to be informed on of what's going on and what to look forward to.
Nothing beats SeatGeek's prices. It's very easy to use and will show you if your seat is a good purchase.
I have purchased from this site multiple times but recently had trouble with tickets. The tickets I purchased and received in the mail were not the tickets requested. I have attempted multiple times to contact by phone and email and still have not received a reply.
I really liked using Seat Geek. Simple and cheaper. Also had great selection of seats! Couldn't ask for better
The app is easy to navigate, the fees are transparent and filters are good. I got great seats for the price.
Hands down the best! I will never go to another ticket broker again. Received tickets timely, plenty of notifications telling me when to expect them and clear direc
Ticketmaster showed they were no longer selling tickets online, yet seats were available. Seat Geek was next option. Since it appeared Seat Geek was the only way to get tickets, I bought tickets for the 3 shows. The tickets including fees, were almost DOUBLE the Ticketmaster ticket price (before fees).
The shows were great, but not sold out!
Hi Jan,
It's awesome to hear that you had a great time at the shows, always great to hear people experiencing a good time at live events!
We can't speak to Ticketmaster and if tickets are or are not still available on their site, as we don't have access to their software. Sorry to hear you were looking for box office tickets and they appeared sold out. Happy you used our platform. We are a secondary ticket master meaning we pair buyers such as yourself with sellers. Those sellers do have freedom to set prices, which are often higher then what the box office price is.
That said we want you to have a good experience with our platform and will continue to strive to improve it for customers!
Seat Geek was very helpful and I will continue to use it for all the events that I attend, time and time again
Site is good. Does it's job but wasn't what I expected. Stubhub has similar tickets for cheaper and they show you the view. No secret taxes
Hi Christian,
We strive to always be comparable if not beat the pricing you see on other platforms. We even strive to be more transparent then many other platforms, by allowing you to search for tickets while seeing feeds included. When you enable that you will see the full price of the ticket including any taxes and fees, which is something many platforms don't have.
For the future, please know that we do price match. Meaning if you find the same tickets on another platform for cheaper, you can send us a screen cap and we will meet that price!
My order was issued effortlessly on the SeatGeek app And the tickets arrived very quickly! I will definitely be ordering tickets for various events again!
Very satisfied with my purchase especially with the 10% discount.
Keep it up and you keep very good patronage from your customers
I'd give zero stars if I could. They use the guise of being helpful to notify you of parking - but they only give you their pricing information, not the whole truth. The parking link led me to pay $60 bucks for parking in advance, making it seem that I would not get parking if I didn't buy in advance. Then I get there and find out there is plenty of parking for $25-$30. And the lot I prepaid for was further away! Complete, intentional rip-off. Also, tix have to be on your mobile phone. What if your battery dies? Such a garbage experience, that I simply wont go to any event that requires me to use this app. Complete trash.
Hi Ulises,
Hope you are doing well and thank you for sharing your experience with our platform.
It is not our intention to ever mislead you about the need to use our platform to get parking for events. Our platform is a secondary ticket market meaning sellers have the freedom to set prices based on availability and what they feel the tickets are worth. In this case there were still parking passes available at the event but there was a chance that there would not be.
As for using a mobile phone, many venues are moving to mobile only ticketing. This means that tickets are only able to be scanned off of a mobile device. To be safe about places with bad reception we encourage people to take screen shots of their tickets they can pull up.
Found just what I was looking for to surprise my mom! The process is easy. I've never had a problem with seatgeek and will continue to purchase my tickets through the site/app.
Had a great experience purchasing tickets through the mobile app SeatGeek has the best prices. I will be using SeatGeek in future purchases.
I love using seat geek i just feel they can be a little better if they really want to be the next big ticket distributor. They promote it on David's Dobriks videos all the time but each time I buy tickets i can't locate the promo code bar they should make that more accessible. But besides that its awesome and super easy to buy tickets. My debt card is linked to the seat geek app so its as easy as one click buy. Some venues tho should be more favorable to seat geek, i went to a music festival where they didn't want to scan my tickets on my phone so i had leave the front of the line to go to the ticket booth and print out my tickets there. It wasn't a bad experience it was just annoying.
Most of the time a great deal can be had, but this time it wasn't. We tried to get an additional ticket, and luckily none were available. I made an online purchase for the same single ticket for $16 less the morning of the event.
I brought tickets for an event. On row G section 103. They where on waiting for confirmation from the seller.
Then i received a email telling me that the tickets where unavailable and that i was going to get refunded.
I when to my app and check again for the tickets on section 103 row g because it was the last ones. And yes they where available but the seller decide to increase the price. So i paid more just because the sellere decide to change his/her mind on the price.
I do believe that is no fair because if for us is instant payment the seller should do the same with the tickets and should no be able to change their mind. The seller repost the tickets at higher price.
Hi Martha,
Hope you are doing well and that you enjoyed the event!
We give all of our sellers a window to confirm tickets, to make sure they still have the inventory available to be able to fulfill before confirming. In some rare situations, such as this, it looks like they may have rejected the order due to having priced it wrong. That said, I do fully understand the frustration on having the ticket price increase on you.
I will make sure we forward this information on to our team, as we are always looking for ways to improve our platform and make sure the event going experience is top notch.
I bought a parking pass for $118 I believe, when I got to the venue the same tickets were $45... for the exact same parking lot. Not sure why I had to pay double!
Hey Samantha,
We can definitely understand the frustrations you experienced here with pricing.
SeatGeek is a secondary ticket market. So we connect buyers such as yourself with sellers. Those sellers are allowed to set their pricing however they wish. That means the price they set will vary depending on what they believe people will pay. In some cases the box office or venue still has tickets, which is why parking at the event was the base price of $45.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy,
Thanks for sharing your experience with SeatGeek, sorry to hear this time wasn't as pleasant as your previous experiences.
We strive to always get back to people and address these concerns, please reach out to us by calling 888-506-4101 since email hasn't been as responsive to this concern. I will make sure someone addresses your concern if they have not already.