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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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SeatGeek helped me get to the game at the price I wanted. Great experience all around 13/10 will recommend
The site was easy to navigate and select the seats I wanted for a price I was willing to pay. I recommend.
Found fees for purchasing tickets high. No other problems with my experience during the purchase of these tickets. Was able to print tickets with no problem.
My first time using Seat Geek. I didn't realize there were 2 type of tickets, box office and resale. The first group of tickets I bought I got to picked the seats (I found out these were box office seats). I attempted to buy the corresponding seats in the row in front so our large party were all seated in the same county... well you can't select seats on resale tickets, 'they' just state all the seats will be together. Long story short, the second purchase put half our party on the opposite end of the row. I sent an email complaint and Alex came back with a solution that got us all in the same row, but together at least, and took back the resell seats. Smart Customer Service practice. Gained a customer for Seat Geek!
The seats showed up on the venue map as being in Section C. They were in section C only in the Second Balcony. My guess is the seller did not know how to describe the seats correctly. Seats were fine for my first trip to the second level. It was a last minute decision to go so it all worked out.
The process was very smooth and easy. Everything was to me within a half hour and that's great. The emails you receive after you make the purchase to tell you that your tickets are on their way is very helpful.
The review I gave is based on trying to buy a single ticket in a lower section that was listed for sale and then it turned out to be unavailable.
My experience with seetgeek was flawless. Thank you for making my ticket purchasing easy. I will use seetgeek for all of my ticket purchasing needs.
Seatgeek says tickets sent to ticket master. Ticket master says tickets sent to mlb.com. mlb.com says I have no tickets.
Hi Curwood,
Thank you for letting us know the issues you are experiencing getting these tickets. We want to make sure you are able to get to the game and are committed to doing so!
Sometimes with sports events, the team has a ticket app that is powered by Ticketmaster but not actually the Ticketmaster app. We are restricted to using the app the team or venue requires for that event. I know our team is committed to making sure you get your tickets so please reach out to us at [email protected] or call us at 888-506-4101.
We will make sure you're able to enjoy the game!
The app is very easy to use. Picked up last minute tickets for a recent game and had them with just a few short minutes.
I bought a ticket on a whim and got a great deal. It couldn't have been simpler, honestly. I paid $42 total including service fees for a single ticket in section 215 at MSG. Thought I should make it to MSG before prices skyrocket
SeatGeek is incredibly cheap, they send codes to save money and it's user friendly and overall it's just an easier experience compared to StubHub tickets appear on your phone immediately and it is just overall a great experience
Make it very easy to use and the process a lot easier! Would recommend SeatGeek to anybody. Definitely will be coming back in the near future.
Our go to site for event tickets. Provides view from seats selected. I believe the fees are less than Stubhub as well... there ya go chief!
Super easy process with all the information right at hand including arena and parking maps. Also all of the incidental information needed.
Everything was great including price. Only problem was difficulty printing tickets. Also I don't want to print "100" characters in this comment box because I really don't have that much to say. But you do need to make more user friendly to print the tix. Thanks
Took my teen age daughter to see her favorite band. Bought tickets last minute and got great deal. No printing was awesome. E-tickets on phone super easy
Had a little technical issue printing my tickets so I jumped on the chat and within minutes one of the great customer service representatives emailed a pdf to my personal email.
The seats were good and reasonably priced. Service fees were fair and tickets were easy to print. Better prices for similar seats as other ticket vendors.
As someone who frequently goes to concerts, my favorite app to use is seatgeek. It's so easy and 9 times out of 10 they have the cheapest tickets.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
We are very happy to hear you had a good time at the event!
You may be right in that the seller did not label the tickets correct for this sale. We always want to make sure people who use our platform get the tickets that they ordered with no surprises.
Please reach out to us at [email protected] or call us at 888-506-4101 and we can take a closer look at what happened here and make sure you get proper resolution.