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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Great experience and lower fees compared to StubHub. Very positive experience. Thank you SeatGeek for a user friendly experience.
Great experience with seat geek. No pop-ups or ads. Easy process. Seat geek made an awesome way to buy tickets.
I have found that SeatGeek consistently gives me better options and prices than other sites, including team-owned sites. I will continue to use them for my game-day experiences!
My order was processed twice. There is no easily accessible number to call with questions, and my card was double charged for the same tickets.
Quick and easy to purchase ticket, tickets were not labeled clearly but will work. Tickets were labeled in a row range but we're guaranteed to be together. Should have specified that tickets were one in front of another and not next to each other.
Hey there, really appreciate you reaching out.
I can see what the confusion was with this order. Most orders will be in the same row and are assured to be next to each other. This listing has a range of two rows as it was a piggy-back listing. Which is shown in the notes. When an order shows a row range and has the note piggy-back, that mean the seats will be in different rows one in front of the other.
I always go to seat geek for my tickets! The way they lay out the tickets and the prices and the deal youre getting. I mean it doesn't get better.
Seatgeek's easy system of finding the best prices for events has been great for me. I've used it primarily for baseball and hockey tickets. Their system of using the little colored circles tells you what kind of deal you're getting (recently got a 9.2 "amazing deal!"), and they always have gotten my tickets to me quickly and painlessly. My favorite part is that they include all the fees in the price shown, instead of having you click all the way to checkout only to find that you've got an extra $10-$20 in fees. It makes the experience much quicker and easier. I always recommend this site and will continue to do so.
This was the first time I'd used SeatGeek outside of Sounders games and it was fast, painless and the tickets were cheaper than on other services.
I was buying my public transportation tickets and I'm not sure if I got them or not? No email confirmation, nothing on how they were being delivered? Not too happy.
Hey there,
Thank you for letting us know about this issue. I am happy to shed some light on it and do apologize for the confusion.
The tickets for transportation will be sent to customers directly from the team. Our verbiage was originally not as informative as it should be and this has been updated to avoid confusion going forward.
I can assure you that your tickets will be sent and you will have them. The season is going to be exciting and we would not want you missing even one game!
If you have any further questions about your tickets though, please email us at [email protected] or call us at 888-506-4101 and we will be happy to look into this further.
The entire process was easy to use, simple and instructions were good. Used the service before with no issues.
The mobile app exchange seemed a little more confusing than tickets I've purchased from Seat Geek in the past.
I purchased an E-Ticket to then find out the statement *special delivery means - It is NOT an e-ticket! No way for me to know this when purchasing. Extremely disappointed that seat geek was NOT able do ANYTHING but say "I'm sorry" several times!
I would not recommend using seat geek to purchase tickets as you many not get what you order if it says *special delivery (I was told I should have called them or started a chat to find out what this means)
Hey there,
Hope you were able to enjoy your event!
We do understand your frustrations here with having the delivery method changed. When it comes to tickets the sellers put down the method they are initially told they will receive the tickets in. In most cases this stays the same. However, there are times when the event or venue will change ticket delivery method. This means the sellers get tickets as hard stock when they thought they would be e-tickets.
In cases like these we do our best to reach out and notify customers of this change as soon as we are made aware.
Again, our apologies for any inconvenience caused by this change but do sincerely hope you had a great time at your event!
Never do business with SeatGeek. We bought tickets nearly two months in advance to a venue. The tickets we printed and handed to the ticket scanner had been used four minutes earlier to gain access to the venue, making our SeatGeek tickets NO GOOD. The venue gave me the names of the original purchasers. What do you wanna bet SeatGeek claims the original purchasers resold the same tickets to more than one buyer? Some SeatGeek tickets to another venue?! No thanks. #SEATGEEKSCAMMERS
We are extremely sorry to hear about your experience.
Our goal is to get people to have a great time seeing live event, and situations like this run counter to that goal. When seller provide tickets that are not valid like this, it is something we take very seriously.
Your order is protected by the SeatGeek guarantee though, so you are entitled to a refund of 120%.
Please reach out to us at [email protected] or call us at 888.506-4101 and we will be happy to make sure this is resolved for you.
Excellent seats at a reasonable price. Spring training at its best. Grapefruit league action in the Florida sunshine.
Easy to use. Clearly represents fees upfront. Fast delivery. Will definitely continue to use SeatGeek on my ticket search.
Everything I needed to attend the weekend long event was done through one place and had great prices
Had my e ticket within a couple of minutes. No problam with check in at gate. Enjoyed the game. Great seats. Will order again thru your service
At the last minute I decided to go to a game, went on SeatGeek App and the rest is history. Great job!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey There,
Thank you for reaching out to us about this issue. We want to make sure we can assist.
Taking a look at your account it appears as if you made two separate purchases to this event, which is why you are seeing two different charges. It sounds like you may have made one of these orders in error.
Please reach out to us at [email protected] or call us at 888-506-4101 and someone will be glad to take a look at this for you!