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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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SeatGeek is a very effective site for finding affordable seats, I always use seatgeek as my go to for sporting events.
Quick and easy... great seats! (That's all you really need to know. I'm typing more in to satisfy the survey's requirement, which is pretty silly, isn't it?)
SeatGeak is the easiest site to use with honest charges shown at time of decision making not purchase.
Great experience on the app. Tickets were east to get on my phone. Seat geek is my go to for my favorite events.
Always enjoy using SeatGeek. User friendly and always anble to find seats for the game. Check out is easy and reliable
My only gripe is that my tickets were not available in the email link. I had to call and get them resent from. Operator.
I have several e-mails telling me I'm almost there and that I should receive an email from the venue with instructions to get my tickets and I don't have that e-mail. My order information is
Order number 6P2-8L97J6
Sale date March 22,2019 07:20 PM
Event Chicago Cubs at Texas Rangers
Venue Globe Life Park, Arlington, TX
Time Sun, Mar 31,2019 at 3:05PM
Section 32
Row 20
Price per ticket $145.28
Quantity 4
Delivery fee $0.00
Total cost $581.12
Customer Name William Brennan
Billing Address 3212 Shadow Wood Circle, Highland Village, TX, *******
Simple to set up account and the buying process was smooth. It was easy to select tickets and everything was as advertised.
The service is easy and convenient, however I was met with a few different issues when trying to buy my tickets:
First set of tickets I tried to purchase showed an error page, tried to purchase a new set that was then unavailable and them when logging in to view my tickets from my third attempt, to my huge surprise saw the tickets that I was informed were not able to be purchased due to error on my first attempt.
Got NCAA tickets two different days and both days the tickets wouldn't scan so we had to go to the box office we did get our tickets exact seats and they re-printed tickets for us so I'm not sure if this is seat geek's fault or the BoK Center at Tulsa
I wish they had a seat preview like SD Padres does so I could see what the view from my seats woyld be.
This site is so easy to use... either through the app or online as I've had experience with each. My first time using it was wonderful because there were no added fees, but I wasn't as happy the second time due to fees that added almost 33% to my ticket order.
I always use SeatGeek for my sports and entertainment ticket purchases. I've never had an issue. Smooth transactions every time.
The ease of buying the tickets was simple enough but we paid $10 in fees for $15 tickets. Ended up paying $50 for 2 $15 tickets.
Hey there,
We understand sometimes that fees can come as a surprise, we do our best to be competitive if not the best prices on the secondary market for tickets. As such we offer a pricing matching guarantee if you find the same ticket cheaper anywhere else and email us the information at [email protected].
Another feature we offer, is the ability to search with fees included. By clicking this you won't be surprised at checkout as we will show all our listings with the fees included so you know exactly what the price will be!
Hope this helps,
SeatGeek CX Team
So easy to use and actually it is cheaper than a lot of other sites or apps. I will continue to use it and go see rad shows.
We LIVE for SeatGeek I get great deals for great seats at the Dodgers stadium and even concert tickets it's a great and I always use it
Typed in Twins vs Indians to purchase Opening Day tickets. Instead of those coming up the August 8, came up. Immediately, we realized the mistake, but where advised that the transaction could not be stopped. Now we have to wait until 8/5, for the tickets to be released, and sell them back. Hopefully! A hassle that we do not need!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
Really glad to hear that you enjoy the convenience of our platform.
Though, want to make sure everything went okay with your order. It sounds like you ended up making a second purchase due to getting an error message but it turned out your ticket order did go through. Please send us an email to [email protected] or call us at 888.506.4101 and we will be happy to look into this and see what we can do about that accidental double order.
Warm Regards,
SeatGeek GX Team