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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Like I said a breeze. Buying 7 tickets for the grandkids first Astro game. Found great tickets together for a reasonable price on the sections I was interested in purchasing
Lowest prices on seats that have great views, great promotions with $10 off from refer a friend to seat geek.
Tickets were exactly as advertised. Glad I was able to attend the event. Probably would not have gone if it wasn't for SeetGeek!
I purchased Mariners tickets and I have not been able to accept them from my email. I have emailed twice to fix the issue and received no response back.
I thought the tickets I purchased were very reasonably priced, and so easy to get. My daughter and her friends have enjoyed each concert they've attended.
I had the rare experience of having to pick-up physical ticket, but Seatgeek made sure I had all the details and made me feel comfortable with the entire process.
Had an issue getting the transaction to finish which resulted me getting better seats. But it made me wonder about credit card processing.
As a kid, I listened to the radio and dreamed of going to a game at Dodger Stadium. Now I'm retired and go several times a month during the season.
The prices on SeatGeek allow this. It's fast, never had a problem after 50+ games, including playoffs and World Series (not so cheap prices, I highly recommend to everyone.
This company has horrible customer service and only cares about the sellers.
We bought tickets for my 17 year old daughter and friend for the Astros/ Rangers game. They get there and the tickets are invalid. Not understanding what has happened we called Seat geek and the seller uploaded the wrong tickets. They uploaded tickets for another day. Seat geek says sorry they can't do anything about it except a 120% refund. Oh but the price we paid goes to our credit card but the 20% extra has to go PayPal or a gift card. Smh
But to make it worse, they did NOT care that the girls had to just go home or we buy tickets at the stadium. We buy at the stadium and pay MORE than the 120% for nosebleed seats.
SeatGeek doesn't care. Sorry can't do anything except give u $20 credit for a future purchase. I told them future? Why would I do that when u can't guarantee the tickets will even work!
I asked to talk to a supervisor and she tells me that oh well we can give u a $40 seat geek app credit. Then they only 1% of people experience this type of thing. Just a bad deal we r the 1%. Umm WHAT?
I am told there is no one higher up than her to talk to because the others higher up in he company don't do "phone support" or talk to people. WTH?
This is DEFINITELY not a customer service company. They don't care about the buyers and they say there are too many seekers for them to actually make sure correct tickets are uploaded.
I talk to Ryan, Brian, and Lydia (the person supposedly the highest up a customer can talk to)
What a joke!
Great we really enjoyed it. Best site on the web. Thanks for everything. We will defininetly be back.
Was a quick and easy process to get the tickets I wanted. I will definitely use them again for future games. Thanks.
I hate adding more apps to my phone to try and figure how to use one more thing! When I went to buy my tickets, it was easy to use and very convenient!
Seat geek the best place to look for tickets :), never fail, and can't beat the prices unless you got the free hookup
My tickets were mailed to me. They did not work to get into the game. Thank goodness the ticket office at the stadium was able to help me.
Hey there!
First of all, great to hear you were able to get into the game!
That said, the tickets you received not working is not an ideal experience or even one we ever want our customers to have. Please reach out to us at [email protected] or call us at 888.506.4101 and we will be happy to take a look at what happened with these tickets.
Saved time and annoyance with just 1-click to move from section to section to see availability and price range. I didn't have to unclick the last section I was viewing! Also the fees were clearly stated on every seat during my search. I didn't have to put in my credit card to find out what the total cost with fees was going to be!
I used seatgeek to find an affordable set of tickets for the recent UFC event, and I did, for good seats too. So I got everything I wanted from the site, like I always have since I started using the service.
I bought tickets for The Rolling Stones concert (before it was postponed). SeatGeek was prompt to ship my tickets via UPS 2-day shipping. I came home excited to find my tickets at my front door, and they weren't there. I called UPS to confirm the delivery address, and was told my address was incorrect and it was delivered elsewhere. I had input my address correctly on SeatGeek when I purchased the tickets so this didn't make sense. UPS wouldn't give me the delivery address for security purposes. Luckily I was able to find the address that SeatGeek sent the tickets to in an email from them. The tickets were delivered to a home 20 houses away from mine, on the same street. Not sure how they got the house number so wrong on the shipping label. Glad my neighbor was kind and honest about the package not being hers and said she was going to drop it off to UPS the next day. I paid a lot of money for these tickets as an anniversary gift, so to come home thinking they were stolen from my front door and getting the runaround from UPS, to discover it was the mistake of seatgeek was extremely upsetting and stressful. I am less likely to use seatgeek in the future due to this experience.
Easy, fast and affordable! I got a great deal as always using seat geek! I will always buy from seat geek.
I have always loved SeatGeek due to having nice aesthetics, being reliable, and presenting information effectively. All of that was true for my latest purchase, but for some reason the seats I had desired occasionally disappeared--it might have been some sort of glitch with the interface when it zoomed in and out of the team's stadium. However, I was still able to obtain the seats I wanted and, minus that glitch, I was very content.
I needed a ticket at a decent price for a gift and I found it. I would use again if I can find a great deal again.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
Sorry to hear you have not been able to get your tickets for the game! We are here and want to make sure to assist with that!
Please give us a call at 888.506.4101 or use the chat feature in the app to contact one of our representatives. We are happy to assist in making sure you get your MLB tickets. This season the MLB is requiring usage of their MLB Ballpark app, so our team is trained to assist you in getting your account linked so your tickets will be ready to use at the game!