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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Seat Geek hit me with auto responses when I emailed them. Finally they admitted the tickets were only sent via the app and would have to download this and feel my way through. About 45 min later I had my tickets. The App is not straight forward at all. What a pain in the $#*!. They never responded to my last 2 emails.
Ticket buying and selling process is simple! I am not a wiz when it comes to an app, but Seat Geek has made it intuitive and simple enough for me to understand. Thank you!
I bought these tickets for my son's 9th birthday and they were perfect for the price. He had an experience he will never forget and seatgeek made that possible. I love seatgeek and refer all my friends to use it.
Tickets are easy to buy and are at awesome prices! Have bought tickets for 2 games and have never had problems!
SeatGeek has been a great help for me buying tickets for the past year now and I would have to say thank you to David Dobrik for having introduced me to the app. Its quick and easy and reliable with with the feature that lets you know if its a good deal or not.
My husband & I have noticed we get different results with the same search parameters. Would like to be able to easily see the cheapest seats in the whole stadium but also then filter down to a certain area of the field.
That is a great suggestion! We are always looking for ways to make our platform even more user friendly and we will make sure that our developers get this feedback.
I needed a refund because I was no longer able to attend an event. The person I was going with got admitted to the hospital and they were very understanding with the situation.
Good priced ticket for baseball game on my birthday. Very easy to find the seats I wanted and checking out was also very simple.
Simple process and ease of use.
We took a party of 10 to the game and we loved it.
It would be great to have the MLB teams honor the tickets to have an upgrade if the ticket holder wishes too but they dont.
While purchasing the tickets 3 times I was told the seats were no longer available. When I clicked back In to purchase seats the 3rd time I didn't realize I selected game 1 and Not Game 2 and I purchased seats to the wrong event... I didn't realize this until I got the event on 4-12-2019 that my seats were for the 1st game of the series on 4-10-2019 and my seats were no good cause that date already passed. I tried to call up and ask the night of the event but I was struggling to get through to receive assistance and I had to go to the ticket office and spend $1200 on 4 more tickets
We can understand the frustrations you faced with this order. We are generally available between 9 AM to 11 PM EST at 888.506.4101 or if you use the chat feature in the app itself.
In this case as the event you purchased the tickets for had already passed we would not be able to do anything. As our policy is that all sales are final and we are not the primary holder of inventory as a secondary market. While we have options had you contacted us prior to the event, once an event is over our hands are tied.
Warm Regards,
SeatGeek CX Team
The process was confusing enough that I accidentally purchased tickets for the wrong day and when I called to try find a solution I was told I would be called back (twice) and never received any follow up. Extremely disappointing.
My mobile tickets would not scan at the door I was denied entry to the game. It was very unfortunate because I had spent time and money getting to the game. I also paid over $50 for both tickets and they didn't work.
Hi There,
When tickets are denied and invalid at events, that is something we take very seriously. We want to make sure that we get this resolved for you. I have already reached out via email to make sure you are refunded for this issue and taken care of.
In the future if tickets do not work please call us at 888.506.4101 or use the chat feature in the app. Our guarantee is that we will get you replacements that are comparable or better or refund at 120% in instances like this!
The new experience of no paper tickets for our Oracle park purchase was slightly intimidating but the transaction was completed with only a minor email receipt delay. I definitely recommend SeatGeek to purchase tickets.
Easy selection of seats, the ability to see that seats on the stadium helps the process to be more friendly user
Purchased two tickets close to the field for $20 cheaper than directly from the team's store. Easy, cheap, and allows me to easily see the best deals with the color coding system.
Snagged to fantastic seats to a Tigers game at the last minute. Was the best price of any of the other ticket apps. Seats were transferred on time with no problems. A+
Do not like the third party. So far to confusing. I am still trying to figure out my parking ticket and how to get it
I am sorry to hear of the confusion with the transfer process. MLB has started requiring the usage of their MLB Ballpark app as of this season, which is why these tickets are needing to be fulfilled in this way.
We do have people trained on it and who are eager to help though! Please call us at 888.506.4101 or give us an email at [email protected] and we will be happy to assist you!
I had a code to use but it would not let me use it and I ended up having to pay the whole price instead of the cheaper one.
Hi Mark,
I am sorry to hear that our system wasn't allowing you to add your promo code. There is good news through, we are able to verify the promo after the purchase and get that applied as a refund for the amount. I will be reaching out to you to get that issued!
In the future if you run into an issue like that please email us at [email protected], call us at 888.506.4101, or use the chat feature directly in the app!
Great seats for the price. Had a real good time. Row D is first row of that section. Seat Geek easy to buy tickets on the App. Would like to know full price while looking at ticket prices. Always sticker shock during checkout. April 9th 2019
Hey there!
Really glad you had such a great time at the event! Also pleased to hear you have ease using our app.
For the future, we actually understand that sticker shock is a thing and we want to help people avoid that. When you look for tickets you can actually set the search to show the prices with fees included. That way you can see what the final cost is going to be prior to getting to that checkout window!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey There,
We understand that you had some frustrations with the ticket buying process. When it comes to certain types of events and venues, such as Major League Baseball, they are moving towards all mobile ticketing. This is why the tickets were delivered directly though the app. In the app all of your tickets and orders are conveniently stored in the tickets tab, the button located center at the bottom of the screen. That way you can pull up your mobile tickets and have them scanned directly from your device!
Taking a look I do see our rep did their best to information you the ways the tickets may be delivered and where they were located. It also looks as if they responded to all of your emails. If you would like further assistance or followup, please feel free to call us at 888.506.4101.
Warm Regards,
SeatGeek CX Team