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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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SeatGeek made it easy to book, understand the full cost and use and I would highly recommend SeatGeek to others.
Our "smart phone" is apparently not smart enough to download the MLB Ballpark app that is now required. We are "old school" and do not use our phones for such matters. Had to go to customer service to get tickets printed out. Very inconvenient! We will not be using seek geek again.
My phone has free wifi only so I can not show my tickets on my phone unless if have free wifi. Could be a problem.
Hey There!
That is a perfectly valid concern and one I wanted to be sure we addressed. A really good work around for if you are not sure you will have the connectivity to utilize the app at the event is to take a screen shot. The screen shot of the mobile QR code will scan just fine from your photo roll and that way in a worst case scenario you don't have to worry about not being able to access the WiFi to bring up your tickets.
Warm Regards,
SeatGeek CX Team
I love the tools and layout of the seatgeek site and app. Always easy to find tickets and spot great deals.
Excellent deal on day of show! Fairly low fee price and great seats! Easy to receive from email. There is really nothing more I can say! Great experience.
I bought two $50 tickets, and there was a $14 service charge on each one. Insane and an absolute ripoff.
I purchased 2 tickets to attend a Tampa Bay Rays vs New York Yankees game in St. Petersburg. The day before the game I got an email from SeatGeek stating that the tickets were no longer available and that they would refund my money. I then went back on SeatGeek to purchase new tickets and I saw that the original tickets I had purchased were not only still available but at a higher price. Therefore, SeatGeek lied in saying the tickets were no longer available and instead had them listed as available at a higher price. SeatGeek did not honour the price agreed to when I made my purchase and instead cancelled my purchase and made the tickets I had already purchased and paid for available to others at a higher price. This is completely ridiculous and unacceptable and beyond the realm of terrible customer service. Use SeatGeek at your own risk.
Hi Mark,
Perhaps I can shed some light on what happened here. I am very sorry your order did not go through and can understand what a frustrating experience that was for you.
To shed some light on what happened, many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided. So until an order is confirmed the Seller has the option to reject it on their end which is what happened here.
Should the seller have confirmed the order, then you would be backed by our guarantee and we would make sure the seller honor the order!
Warm Regards,
SeatGeek CX Team
App is convenient, but SeatGeek taking 30% on every transaction is ridiculous. When teams sign exclusive partnerships with SeatGeek, it makes it very difficult for other reselling sites to compete and offer lower fees.
First off, thank you so much for reviewings our platform. It really helps us out to receive your feedback, and we so appreciate you taking the time to let us know about your experience with us.
We can understand the disappointment you have with fees being charged for your tickets. We know that tickets can already be expensive and with the added fees you want to be sure you are getting a decent value out of your tickets. Unfortunately fees are are pretty unavoidable, we do try to be upfront with our fee pricing and strive to outdo other platforms you may use. We do our best to make sure that the fees we charge are fair, but also enough that we can cover the costs of our services, as well as to continue making the improvements on the things that we feel make us the best ticket-buying experience out there!
We honestly do value your feedback and if there is anything else you feel we can be doing or help improve our fee setup, please reach out to us at 888.506.4101 or email us at [email protected]
Warm Regards,
SeatGeek CX Team
Economical prices for decent seats and view above 3rd Base. The lowest price I ever paid for a Yankees game!
It was easy to select seats using the venue seating map provided. It makes it easy to balance cost vs. location and know where you are sitting in relation to the stage. The color coded "deal" rating indicator is a super helpful too in making a decision.
Great tool for a European to buy any ticket for US trips. Great preview of seats to get a good first impression of what to expect.
It happened with two tickets. Twice. The same third party whichbyou can't see until you purchase. It's like you are in on it.
Hey Justin,
Sorry to hear like there has been a couple of instances that have negatively impacted you with your orders regarding our third party vendors.
When you are selecting your tickets you will see the seller listed in the same section with price and deal score. If it says SeatGeek or Box Office, that is us, otherwise it will say Ticketnetwork or whomever the third party is. That way you can avoid third parties you may have not had the best experience with.
That said, please call us at 888.506.4101 or email us at [email protected] and let us see how we can assist you here!
Warm Regards,
SeatGeek CX Team
Good experience buying tickets no prints needed to access events, fees charges are high compared to other sites.
Fast and easy use and to find the item I needed. The item was very easy to find and it was a fast and simple procedure to purchase.
Look I get it you got the contract but a captive audience where the seller pays you a commission and you charge a 25-30% is lame for both the seller and the buyer
Hey Craig,
I can understand the frustration with fees! Unfortunately we need fees in order to stay in business, those go to maintain and update our platform and pay the team who works here at SeatGeek.
What I can say though is we try to make sure our fees are low and competitive, in fact, we offer price matching so if you can find the same tickets cheaper elsewhere we will give you a promo for 110% of the difference!
Warm Regards,
SeatGeek CX Team
SeatGeek delivered tickets I didn't purchase and didn't fix the error. I was very dissatisfied with their service.
Hi There,
If you got tickets you didn't order, this is something we want to make sure gets fixed for you!
Please call us at 888.506.4101 or email us at [email protected] and we will make sure to get this resolved for you.
Warm Regards,
SeatGeek CX Team
I've bought from Seat Geek before and never had a problem. This time I bought 2 tickets in the upper balcony and paid close to $300 for them only to find out AFTER that they were obstructed view seats! I can't even get a refund! They were third party sent to Ticketmaster and I was told only the original buyer could get a refund. He's got my money now and I'll never be able to find him. This should have been posted on the site. That they were obstructed view seats. Now I won't be able to see anything and if I don't go, I'm out $300 and a concert I've been waiting to see. I hope the seller (name Kane) is very happy... Karma my friend, Karma.
Hey Mary,
We are really sorry to hear you ended up with tickets that were obstructed in view, this is something we want to take a look into. Generally if a seat will have limited or obstructed view that needs to be clearly noted on the order. This is something that is required by us for our sellers.
I will be reaching out to your directly to find a resolution for this, we want to make sure that you are taken care of and are able to enjoy the events you want to see. Some venues require different ticketing, which is why this order was sent through Ticketmaster but that does not mean it's not something we can help with.
If you see this before my direct reach out, please contact us at 888.506.4101 or email us at [email protected] and we will be happy to assist.
Warm Regards,
SeatGeek CX Team
Bought 2 tickets of a 145$ face value each for only 16.52 including fees in section 102 row 14 and I couldn't have been happier these are absolutely the best deal without getting them for free
Save yourself the fees and buy direct from the company selling tickets. We purchased $17 baseball tickets and with SeatGeek fees, it was literally double the price of the tickets. We wanted to move seats and couldn't because of how they have things set up. So now we're out $50 and have $#*! seats. Terrible service, terrible fees. We will never use this service again.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Coleen,
We can completely understand your frustrations with the MLB Ballpark app not working with your device.
Unfortunately, the need to use that app isn't one that is decided by us. MLB made the decision this season to need all tickets to be handled through their own app. This mean if you get tickets directly from the team or on any secondary platform, they are going to require the use of MLB's app.
I am very happy the box office was able to help and may be the way to go for future ticket purchases for MLB games, no matter who you use for tickets.
Warm Regards,
SeatGeek CX Team