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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Had to go through Ticketmaster after buying ticket and then the mlb website. Will now buy tickets from teams website.
Was an easy website to use very straightforward in regards to the tools and features. I would recommend the site to anyone.
I love checking SeatGeek for events. The prices are always noted with or without the service fee which is an extremely nice feature to have. I also like how you can tell where in the venue you'd be sitting because they have pictures from that spot in the venue. It's very easy to purchase and if you need to get your tickets from Ticketmaster afterwards, they make that easy as well.
My favorite part of SeatGeek other than the ease of buying and selling tickets is that I have the option to display prices with the fees included, so there's no shock at checkout. It is the reason I use and recommend SeatGeek over other ticketing apps.
It was a super easy experience and having my tickets on my phone awesome. Thanks y'all I couldn't have asked for anything more. I will definitely come back to get my next tickets.
Need to login to 3rd party sites to then have to download the Ticketmaster app which doesn't show my tickets I bought And accepted on my computer and have to use my phone to get in no matter what.
Hey Ryan,
Realize that using third party apps can be a frustrating experience. If we could keep all tickets through our service, we would! Some artists, teams, and venues only will use a certain app though. In those cases we need to have our sellers deliver tickets using the app that they require.
Know that we are always here and you can reach us at 888.506.4101 or [email protected] and we will assist you and make the experience as pain free as we can!
Warm Regards,
SeatGeek CX Team
My ticket for 6/3/19 worked perfectly.
My ticket for 6/4/19 didn't work at all. After 20 minutes of refreshing the seatgeek app, refreshing my emails, walking around the stadium to multiple gates and then downloading the mlb app, nothing worked but the customer service team at Wrigley field printed a manual ticket for me to get into the game.
Hey Matthew,
Sorry to hear you had such a frustrating experience on the 4th with your tickets. What you experienced with your past orders is how we generally want things to go.
Every once and a while we have been having some issues with the MLB Ballpark app and mobile transfers, I am really glad the box office was able to help get you into the game. If you have the time please call us at 888.506.4101 or email us at [email protected]. Let them know about your experience and that you reached out here on Trustpilot. Someone will be able to assist you!
Warm Regards,
SeatGeek CX Team
Every thing was fine, except I was a bit put out by a fee for two tickets of almost $60. The tickets were apparently brokered by Seat Geek from Ticket Master. I didn't see the fees until check out. I let it go, but it was not a pleasant surprise. It's difficult to compares prices of different seats when some have very high additional fees and others don't.
It would be very helpful and more transparent if the price of the ticket shown when hovering mouse over the seat, included all fees and surcharges, since some tickets have no surcharge and some have a surcharge equal to an additional third of the price shown.
As it is, we really don't know the price of the ticket until we check out
Hey John,
We completely agree about not wanting to be surprised by fees at checkout!
When you are searching for tickets, we have an option you can enable that shows the cost of tickets with fees. This way you know exactly how much a ticket will cost before you even get to checkout! As a default this feature is set to off, as many other platforms don't have it and we want people to see our base cost is the same or better, but you can easily enable it so going forward there is no sticker shock!
Warm Regards,
SeatGeek CX Team
It was easy to use, but the concert got postponed and then we couldn't make it to the new date so sold the tickets at Seat Geek's recommended price and lost $100 per ticket. Then, I had to buy new ones at another location that fit our schedule for even more money. There was no human that I could figure out a way to talk to.
Hi Carin,
We understand the frustrations that can be caused when an artist reschedules, and sorry for what sounds like some added complications experienced when reselling your tickets! Please know we are here to assist.
I have already personally reached out to you directly, but in the future you can reach us at 888.506.4101 or email us at [email protected] with any of your ticket questions!
Warm Regards
SeatGeek CX Team
The app is clunky, verifying email never worked. Transferring season tickets is a pain. This should never be a stadium's primary ticketing service. Stick to why you were founded - scalpers.
Hey Geoffrey,
Sorry to hear that you are experiencing issues with our primary ticketing.
Know that we are here to help, please give us a call at 888.506.4101 or email us at [email protected] and someone here will be happy to help!
Warm Regards,
SeatGeek CX Team
Easy to use mobile app with clear view of exactly where your ticket is located. Simple transaction and allows ticket to be saved in Apple Wallet.
My experience purchasing tickets through SeatGeek was effortless. The website /app is very easy to use and is secure. The show was amazing, very happy.
Easy to use on the website or the app, fast at receiving tickets, best prices! Highly recommend SeatGeek!
You can look at prices with the fees already included so you know what you're really getting into. I was able to see what the field would look like from my seat right in the app. Very awesome and simple experience.
Your representative photos from the seats are not at all representative. Many seats have obstructed views and it's unfortunate that you refuse to let the buyer know the exact seats prior to purchase.
The photos we use show an estimated view from the section, to hopefully give an idea. We don't have photos from each individual row and seat for many stadiums at this time.
I completely understand the frustrations with getting seats that have some form of obstructed view. It is something our team is working on for these older stadiums. The stadiums themselves do not consider these seats to be obstructed, so they don't put that information on the tickets. Without the information on the ticket and the stadium not treating those seats as obstructed views, we don't have the information to provide that on our site.
Warm Regards,
SeatGeek CX Team
Easy to purchase tickets for upcoming events. It would be better if you could select specific seats, I needed 3 seats and one of the choices showed 8 seats together but did not specify which seats we were actually purchasing.
Was not an easy to retrieve tickets. Ended up calling Sox's so they could text me the link to get tickets. If it is always this hard will use another site. Was a royal pain in the neck. Not sure why we were charged a service fee when you did not provide the service of sending us the ticket.
Hey There,
Sorry to hear you had troubles retrieving your tickets. We understand this can be a frustrating experience.
Starting this season the MLB has been requiring tickets to be delivered through the MLB Ballpark app. This means we have to send most tickets through that app. Which requires a number of steps from setting up an account with the team and setting up the app. Our team is always here to help with the process though!
You can reach us at 888.506.4101 or [email protected] and we are happy to help!
Warm Regards,
SeatGeek CX Team
I appreciate the ability to see what it will look like from the seat. I didn't like that we could not see or know the seat number until after purchase.
I have used Seat Geek many times before without a hitch. On Monday, I bought Phillies baseball tix that were never delivered. Seat Geek will not give me a refund to a third party vendor. They have no way to guarantee the third party will actually deliver the tix! They are blaming my email account (I have tried two) and they are not in junk mail. I think the third party is screwing Seat Geek over. Apparently, I have no rights.
Hi Amy,
Very sorry to hear you are experiencing issues getting your baseball tickets. This season the MLB has started requiring that tickets be fulfilled primarily through their app, MLB Ballpark. So our sellers are forced to use that at the means of delivery.
That said, we are always here to help you and want to assure you get the tickets. If you need any help making sure you get the tickets, or navigating the setup of the MLB Ballpark app, please do not hesitate to contact us. You can call us at 888.506.4101 or email us at [email protected]
Warm Regards,
SeatGeek CX Team
Do not use or trust SeatGeek
Do not use or trust SeatGeek. I purchased tickets from them based on their listing that the tickets were located in the 1914 Club at Wrigley Field.
When I received the tickets, they were not located in the 1914 Club at Wrigley.
I contacted SeatGeek multiple times asking them to honor their "Buyer Guarantee". They refused to honor or even acknowledge the "Buyer Guarantee". (Which is listed on their website)
They expected me to chase down 3rd party sellers of the tickets even though I found the tickets on SeatGeek and purchased them on their web site. SeatGeek did not lift a finger. This was a terrible customer service.
Again, do not trust SeatGeek. They offer absolutely no remedy if you do not receive the actual tickets from their web site.
Mike Reynoldson
Boise, Idaho
Hey Mike,
So looking at your order this was purchased using our platform but purchased from Ticket Network. When you select a listing it shows who the seller of the ticket is. Most of our tickets are branded as SeatGeek or Marketplace (marketplace being tickets listed by fellow users) but others can be listed by Ticket Network, Eventbrite, or other third party partners.
As they use their own payment processors for the orders, they are not backed by the guarantee nor can we process any refunds for those orders. We are happy always to make sure you get connected with them should you have any issue!
In orders that we handle the processing on, which is the bulk of our listings the guarantee is in effect and we can refund, find comparable tickets, or otherwise assist.
Warm Regards,
SeatGeek CX Team
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there,
We can definitely understand the frustrations that can come from needing to use other apps then the one you order from. Some venues/teams/events set a required app for entry. In cases like this, which is very common with MLB and their Ballpark app, our sellers need to fulfill using that app.
We are always here to help with the process though!
888.506.4101 or [email protected] and one of our Event Experts will be there to assist!
Warm Regards,
SeatGeek CX Team