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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I didn't sell my ticket for a sold out show at a reasonable price. :( ... and they say this review should be at least 100 characters, so I'll type some more.
Great deal for when I have guests coming to town and need premium seat at a good price. Easy to follow instructions.
What could be easier than sitting at your computer and buying MLB tickets for a game thousands of miles away and have a service that rates the purchase as an "awesome" deal. Doesn't get much better than that in my opinion.
I don; t like the way that the site allows navigation, it make the process overly complicated. I buy a lot of tickets to events and this website is one of the harder ones to navigate and get what i want. I should be able to go in choose my seats and check out not this whole find a level on the left get kicked off, go back in find my level on the left pick my seats get kicked out again, and reiterate 4 or 5 times before i can actually buy my tickets. Have bought thru Seat Geek multiple times on different computers, devices and on networks at home, at work and on the go (mobile) and the experience is always the same. Have actually given up a few times and just skipped the event so i don't have to go trhu the frustration.
Hey Antonio,
Sorry you are having this experience trying to purchase tickets, it doesn't quite sound like our platform is working how it should for you.
Could you please give us a call at 888.506.4101 and one of our reps here can take a look and figure out what is going on, so ticket buying is easier in the future for you!
Warm Regards,
SeatGeek CX Team
Easiest to see exact seat location, all inclusive price and value. Other sites do not show exact seat location with all included costs and the value
We had a choice of many options, and purchased great seats - thank you for making it easy peasy lemon squeezey!
Great seats for the Lion King! Affordable! Thank you of a once in a Life time experience. It was the first for my family to attend a Broadway show in NYC.
Everything I've purchased with Seat Geek has been easy and awesome. I've always found what I've been looking for at great prices.
SeatGeek is always very convenient and affordable. I have yet to have a negative experience. I will continue to use SeatGeek.
On Texas Rangers tickets it be nice to know what seats you're getting exactly before you make the purchase. Gives row but not seat #
I really like the fact that it's easy to buy tickets, and from the app I can just scan the code where I'm going to get in my event. I also like that they have really good prices for good seats.
I really enjoyed the concert, everything was great, not problems at all and the staff was amazing, I went with my family and we had an amazing time, thanks!
Went to the pels draft nite. Great time and the #1 pick " let's dance". Will make the play offs new yeara and got a ton of picks from the lakers. Go pels
I ran into an issue (not with THIS purchase) where some fees were STILL hidden. I love "the GEEK" and will continue to use it. But I've learned to watch for pitfalls.
Hi Neil,
All of our fees should be upfront at checkout, or if you search with fees included show while you are still making your selection!
So glad that you love our platform, but we want to make sure it's the absolute best for you. I am going to send you a private message in addition to this reply and see if we can get that resolved for you!
Warm Regards,
SeatGeek CX Team
I trust SeatGeek with my credit card information. It is efficient and I LOVE the fact that the price they give you is the price with no hidden fees!
Last year i bought tx rangers tickets, i was able to download with ease.
This yr. Transferring of tickets was and still is so confusing
Hey There!
We completely feel the frustration with the change, MLB has started requiring the usage of their new MLB Ballpark app this season. Which means we need to fulfill orders through that app for many teams instead of directly in our own app.
Please know we are here to help with any confusion, you can call us at 888.506.4101 or email us a [email protected] and one of our reps will make sure to help!
Warm Regards,
SeatGeek CX Team
Easy process for buying, but I would have liked to see a view of where my seats are. It normally shows this
I was surprised at how easy it was to go to the site, select the seats, purchase them, and get them to appear on my cell phone. Everything went smoothly, and I will use the site again.
Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey There,
Sorry to hear that your ticket didn't sell. Unfortunately we can't control the market!
While tickets often sell for sold out events, sometimes there just are not enough people looking for tickets.
Warm Regards,
SeatGeek CX Team