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SeatGeek

2.7

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SeatGeek Reviews Summary

SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.

service
347
value
331
shipping
236
returns
270
quality
288
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Minnesota
1 review
0 helpful votes
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Always with ease
July 15, 2019

Easy to pick my seats, find the right price point, pay, and receive my tickets! I no longer use StubHub as the prices are more affordable.

Date of experience: July 12, 2019
Minnesota
1 review
0 helpful votes
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Fast and Easy
July 15, 2019

I love how easy it is to purchase tickets and send tickets electronically. Able to manage everything from one application is important.

Date of experience: July 12, 2019
Arizona
1 review
0 helpful votes
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I have not received my tickets.
July 15, 2019

I am very disappointed. I am hoping to receive the tickets, but they had to change hands several times, so I am doubtful.

Date of experience: July 12, 2019
SeatGeek T. — SeatGeek Rep
over a year old

Greetings,

Taking a look at your order these tickets should've been sent to you!

Our team is here and ready to help. Please just give us a call at 888.506.4101 or email us at [email protected] and one of our reps will help make sure you have your tickets!

Warm Regards,

SeatGeek CX Team

Illinois
1 review
0 helpful votes
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Very easy
July 15, 2019

Simple, easy to pick out what section you want, easy to see the prices for each section. Also received my tickets in the mail within 3 days of purchasing

Date of experience: July 12, 2019
Michigan
1 review
0 helpful votes
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Rescheduled event due to weather
July 15, 2019

I am unable to use all the tickets I purchased due to an unforeseen topical storm/hurricane coming to New Orleans and the date the concert was rescheduled for is on a Monday night which doesn't work for students and people who work out of town. I paid a lot of money for tickets that I can't use and it's not because I just decided I didn't want to go. According to what I've read tickets purchased through Ticket Master that can't be used are being refunded... my future business will go back to them. I didn't save any money purchasing through Seat Geek because your fees are astronomical. This is the second bad experience I've had with Seat Geek... the first time I purchased through you the ticket I purchased was replaced with a better seat at the same cost supposedly because the seller couldn't provide the ticket and I ended up being charged for the first ticket as well as the second ticket at the higher rate. I had to go through my credit card to get my money back and it took weeks. You all did nothing to rememdy the situation... I should have known better than to give you another chance.

Date of experience: July 12, 2019
Texas
1 review
0 helpful votes
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I just works; and it works great!
July 15, 2019

I found the event date I wanted to attend; found the best available seats and made my purchase. Smooth surfing on this site.

Date of experience: July 12, 2019
Washington
2 reviews
0 helpful votes
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Fees seem a bit expensive
July 15, 2019

After getting through and picking my seats, the fees seemed to be a bit higher than I expected. But I guess for the service it is what it is these days.

Date of experience: July 12, 2019
Texas
1 review
0 helpful votes
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Very confusing
July 8, 2019

Very confusing. I ordered two tickets for Saturday, February 13 and ordered three tickets for February 14 for the PBR and AT&T Stadium. We got confirmation for the three seats on the 14th that something is wrong with the tickets for the 13th. But I just looked at my credit card statement and there are two different charges on there so I'm assuming I've got tickets for both those days But not quite sure.

Date of experience: July 5, 2019
Minnesota
1 review
0 helpful votes
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Easy
July 7, 2019

Seat Geek easy as pie, transfer a ticket to a late arriving friend, find seats where you want at the price you want and the # you want.

Date of experience: July 4, 2019
Washington
1 review
0 helpful votes
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Map needs to be more clear
July 1, 2019

The tickets were better priced than other sales! Pretty straight forward. The seat map could be more specific.

Date of experience: June 28, 2019
New York
1 review
0 helpful votes
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Great company and wonderful seller, would completely recommend. Very good prices and very helpful in receiving the tickets.

Date of experience: June 26, 2019
California
1 review
0 helpful votes
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The convenience of Seat Geek is great! However, the fees are enough to negate the overall user experience.

Convenience: 5
App User Friendliness: 5
Pricing: 5
Charges per seat: 1

Date of experience: June 26, 2019
Maryland
1 review
0 helpful votes
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Seats as expected
June 29, 2019

The seat location was described properly. Using the app at the park worked well. Received tix quickly.

Date of experience: June 26, 2019
Colorado
1 review
0 helpful votes
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Super excellent a good experience buying my tickets for the events that I like have many options and variety of prices

Date of experience: June 25, 2019
Missouri
1 review
0 helpful votes
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Great price
June 29, 2019

I got two MLB game thickets and prices are cheaper than MLB.com. I had great seats with inexpensive price. Minor problems are each game thicket deliver differently. I was able to print out thickets in one game and need to use mobile app in other game. I thought it was a little confusing.

Date of experience: June 25, 2019
Georgia
1 review
1 helpful vote
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I had a very easy time buying tickets and scanning them walking into the concert and i will continue using

Date of experience: June 25, 2019
Massachusetts
2 reviews
0 helpful votes
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It was amazing!
June 28, 2019

I heard about seat geek on YOUTUBE! Good thing you advertise with David. I will always Seat geek if I can get promo codes

Date of experience: June 25, 2019
Florida
1 review
0 helpful votes
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Rays tickets
June 28, 2019

I ordered these tickets and they were easy to download. I wasn't sure if they would be readable at the stadium, but they were. Everything worked as it was supposed to.

Date of experience: June 25, 2019
Wisconsin
1 review
0 helpful votes
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Fee's are inconsistent
June 28, 2019

They seem to go up for the same event depending on the price. Same event $12 dollar tickets with a $3 fee, $50 tickets with a $13 dollar fee.

Date of experience: June 25, 2019
California
1 review
0 helpful votes
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Great experience!
June 28, 2019

Buying tickets was so quick and easy. I also really enjoyed the cool helpful things at the end of my ticket purchase like the lyft option, the snapchat filter, the weather for that day, etc.

Date of experience: June 25, 2019

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


seatgeek.com
Founded in 2009
New York, NY, United States