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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Search engine site cant deliver on promises has no direct relationship with sellers.
I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.
Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.
Best,
Kim at SeatGeek
"
Love the app! Easy to use, simple to understand, clean layout. No tricks and no hidden fees. There's nothing to not like. Perfect
Wrong tickets, no refund. Got all the way to the venue, waited in line, wrong tickets. Wrong tickets, no refund. Wrong tickets no refund.
Easy to find the event. Purchasing was seamless. Will use again. Found the price I wanted to pay.
I am an old guy not very familiarized with IT and found out SeatGeek a Great and easy service to get baseball tickets.
I almost didn't buy because my fees were around $100 for three tickets. I bought them because my son wanted to go, but next time will probably buy elsewhere.
Had a blast looking forward to buying more tickets.
You guys was fair on pricing and I had amazing views of my favorite all time baseball team
Easy to use, no hidden fees, seamless transaction. Great and simple app. No trouble using at the venue
I've used SeatGeek many times since the app was established. As usual, this was an easy add-on to a trip that was already taking place. Simplicity and clarity matter. Thank you!
Mike W.
I had no problems navigating through the system and bought my tickets with ease. It was quick and relatively painless to use. The tickets were promptly sent to my phone where I was able to view them in digital form.
Saw Aerosmith in Vegas the show was beyond great! Took a chance got tixs. No regrets! So easy to use
Very easy. Very good deals and easy to find the seats you're looking for. Seat geek is the best to buy seats whether it's last minute or way before. Very good pricing.
The app is great. Has features like ticket value and seat view. Delivery of tickets is much quicker than similar apps. Ticket prices and fees are the best I've found.
Probably my fault but purchased 2 more tickets than I needed. So I am wondering what I can do. How hard is it to sell the other 2 tickets? Can you do anything?
Hey There!
So generally if you end up with tickets you don't need or want anymore the easiest thing to do is sell them. You can do that simply by logging into the app, if they are e-tickets, and clicking the sell button. This will let you set the price and list them for sale.
That said, if this was in error we can sometimes find a resolution and refund one of the orders. I will reach out to you directly and we can find a resolution that works best for you!
Warm Regards,
SeatGeek CX Team
Purchased 2 tickets to the 8/11/2019 little feat show in Louisville that were advertised at a price if $76 each w/ $23 service charge. BUT MY CREDIT CARD WAS CHARGED $1100. 00! CALLED CUSTOMER SERVICE AND GOT THE POLICY THAT I COULD SELL'UM OR EAT'UM, NO CANCELLATIUONS( EVEN THOUGH THE REQUEST WAS W/IN 24HRS. I'm now going to go thru the NY State AG WITH A COMPLAINT AND MY CREDIT CARD CO. WHAT CRAPPY CUSTOMER SERVICE IN A "FOREIGN COUNTRY"
Greetings Ray,
Prices for events fluctuate on the secondary market. Meaning even if prices are lower today, they may have been higher when you ordered. We do have the ability to see what was reflected on the order when you placed it. So if you have screen shots of the order at the cost you listed or reach out to us we will be able to verify if the order changed price on you or you got charged different then what was said on the checkout page.
If the checkout page does reflect the cost you paid, our policy is that all sales are final. We don't have a window for returns. It sounds like your options were already covered by a rep.
If you do think you were charged in error, please reach back out at 888.506.4101.
Warm Regards,
SeatGeek CX Team
SeatGeek was great. Found me better seats for cheaper, along with better cheaper parking. Would definitely recommend checking it out for any events you have coming up!
Scalpers suck and the price for tickets is outrageous, then we get gouged for a "service" fee.
Selling tickets at 3 to 10 times their face value is bad enough.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe,
I have already reached out to you directly to make sure we resolved this issue for you, but I wanted to be sure I posted a public response also so other users could see the answer to your concerns and experience.
When our tickets are marked as instant tickets and state within minutes, that is true the majority of the time. In your case that did not happen. I do not know if the change in delivery wasn't updated in our system but do know we will look into it. Our standard policy is that tickets must be fulfilled at least a day prior to the event. Sometimes when a seller marks a ticket for delivery method that is the method they have been told they will get the ticket and then event or venue changes can cause that to change. When it does we try to take every step to notify the customer. That said we are sorry a ticket was marked as being fulfilled in minute when that wasn't the case and take responsibility for that.
The statement you got is not fully true as well. We began as a search engine for tickets, something similar to what Kayak does for hotels and flights, but have evolved to be more. We have direct relationships with our sellers, who we vet and have contracted agreements with. Which is why we can offer guarantees. That said, at the end of the day, your purchase was with SeatGeek and we will take every step to hear and do our best to address your concerns.
Warm Regards,
Locke, SeatGeek CX Team