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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Purchased multiple tix over the last few months for multiple events and everything has been as advertised
The event is not until next week. I'm hoping it will go well, but it's too soon to rate the experience.
I wish you'd lower your fees.
Did not like the ticket transfer process. The last time I bought tickets was a lots smoother as it was an instant upload. Not a fan of transfer process. Also, I think you should put a disclaimer on all tickets for the Fiser Forum venue as they only accept printed tickets, they will not accept a screen shot.
I always seem to find it hard to find my tickets. Other than that I have no problems with the site. I do like that I am able to save my favorite teams and venues.
Site works well and you can see the stadium availability quickly. Also with the price and fees upfront it's much easier to compare prices. Then after deciding it's very easy to purchase and redeem the tickets.
I paid more than double the price of parking online versus in person the day of the event. In the future I will just pay for parking in person and not online.
I purchased tickets to a hockey game only to find out when I arrived they had already been scanned in.
Had a good show the seats were as promised. The fees for the seats were my only complaint they are way to high.
I had a price of $52 each ticket and had the open window, trying to find code, and then site crashed or something but it would not go through so when I went back on the tickets were more $59 i think? And really high "fees". I was stuck since my child really wanted to go to this concert and I had promised them once I saw the original price. Not a huge difference, but really really annoying, and "unfair"
Hi Donna,
I'm sorry to hear that the price changed on your order. Due to our nature as a secondary ticket market, sometimes prices will fluctuate. As we are connecting buyers to sellers, those sellers will often update their listings either increasing or decreasing the prices as it gets closer to the event. As for the fees, we do our best to keep them lower or comparable to other ticket platforms. You can search for listings with fees included in the future, as that will make sure there are no surprises at checkout.
UTree was the one who let me know of SeatGeek's existence - my business can be thanked due to him. I've been very, very happy with it! Easy, reasonably priced, clean UI, hassle-free. Great all-around!
SeatGeek is my Go too App. I always obtain my LA Kings ticket there. I love it. It is very easy to navigate, great prices, and number 1, you NEVER get scammed. Which is very important
Get my tickets fast, competitive rates, fees are comparable. I would recommend to others. Very satisfied.
The process was easy, quick and prices were in the range of what I wanted to spend and we cheaper than stub hub. This was my second time using SeatGeek.
I wanted to purchase 7 tickets, not in a long row, but a few in front and a few in the row behind, so people from out of town can visit with each other. This proved to be impossible. The first 4 I could purchase, the second 3 I couldn't. There was a group of 4 behind the first purchase, and I couldn't select just 3 seats, only 1,2, or 4. So I bought an extra ticket hoping my daughter can bring a friend. It would be wonderful if there was an option to select seats as a group, not just in a long row, if you have a large party.
Hey Kristina,
We can fully understand your concern here. You want to be able to have the best options available to you when you buy tickets. In this case you couldn't quite get the rows and groupings you wanted. While this isn't something currently available in our app, it is something I will pass to our development team as we are always working hard to bring the best experience to the customer.
For now, if you should have a need like this in the future, please reach out to us at [email protected] or via phone at (888)506-4101 and one of our Event Experts will work hard to find seating that fits your groups needs!
I would prefer all fees were included in the displayed ticket prices. It is irritating to purchase tickets for $140+ per ticket and then $40+ per ticket in additional fees.
Please just include the fees in the purchase price. I still would have paid $180 a piece, but I think having such high fees added on is frustrating.
Just give me the actual final ticket cost.
Hi Jared,
We completely agree with you the prices should be all in one place. In fact, when you search for tickets you can select to search for them before fees or with all fees included!
So next time you are looking for tickets, just change that feature to search with fees and avoid any surprises at checkout.
Click and pay. Print and way you go. Super easy. I've used this a few times now and had zero problems.
Easiest way to buy tickets it as quick and easy also made it fast to find other add ons that are available for purchase
Bought Tickets through the app easy peasy. Dont like the 20 dollars a ticket service fee. That's my gripe.
Hi Austin,
Glad that everything with the app worked quick and easy.
We do strive to keep our fees as low as possible and at least below or comparable to other ticket platforms. In fact, should you ever find tickets cheaper then what you got them for on SeatGeek we will match their prices to assure that you get to your event as cost effective as possible!
I buy many tix through SeatGeek. This is my first bad experience. But, I would probably not buy Prudential Center tix through your site again. I use SG and similar sites to avoid Ticket Master. Now, I am going to the game, and I'm not even sure where my tix are... Completely unacceptable! Bad for customers, bad for Prudential Center, bad for Seat Geek!
Hey there!
Really glad to hear that you have had many positive experiences in the past!
That said, very sorry to hear your recent ticket buying experience did not go as well. Sometimes certain events or venues have a set requirement for the platform used for electronic tickets. In situations like these the tickets end up being fulfilled via a transfer through the ticket service, in this case TicketMaster, that the venue is requiring.
Hopefully everything worked out and your tickets were delivered, but if for any reason you didn't get your tickets in time for the game please contact us at [email protected] or via phone at (888)506-4101.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jon,
We are very sorry to hear the tickets you ordered did not work at the event. That is something we take very seriously here at SeatGeek.
In events like this where the tickets scan invalid, you are protected by our SeatGeek guarantee. This means we will do our best to source you comparable or upgraded tickets at no additional charge or refund your purchase at 120%. Since this event has already passed please reach out to use at [email protected] or call us at 888-506-4101 and we will make sure to get this taken care of for you!