SeatGeekReviews 2,561

I purchased tickets Sept. 11th for an LSU game on Oct. 5th. At 11am. My tickets weren't released to me until 8:35am on Oct. 5th. I requested a refund at 7am and 9am with no response. This stadium is located 2 hours from my home. I could have only made it on time to the game with absolutely no traffic but with an LSU game in Baton Rouge traffic I would have never made it. I told the tech that when we discussed the issue on Oct. 4th and was worried I wouldn't have my tickets in time. She said that I would be covered my a guarantee and not to worry. I would have never made the game in time due to my tickets being released to me so late. My request for a refund at 7am and 9am by message through Seat Geek app were ignored. I was told I am not getting a refund also over the phone around 5pm today because the event already passed but I requested a refund twice before the event happened. This is absolutely wrong. I will never do business with a shady company like this again! I will dispute this charge and I have all emails documented and the 5pm call recorded.

**Note the times from chat are wrong. That is what Seat Geek sent me! Real times are as shown next to actual emails.

Seatgeek sold me very obviously fake tickets. It is scary that they have no validation process, mine had been photoshopped. It was a sold-out concert (which is when you would expect fraud to happen most often, obviously) and they had no tickets available so I could not get in without paying 3 times as much, which they have no way of reimbursing you for. They need to be more diligent about ticket review and reserve pools of tickets for sold out shows to ensure their customers get in. Refunds dont matter if the show is sold out and I am already there.

My son-in-law spent 200$ US on four tickets to a Calgary Flames pre-season hockey game. After he and I spent many hours with their customer service reps; we still have no tickets.

Had trouble getting tickets on app after purchase. Chatted with rep online and was advised to use another ticket agency after my credit card was charged $1000 or wait 24 hrs to see if charges went through. Asked to speak to a supervisor and rep ended my chat without resolution. 30 minutes after being hung up on without resolution my tickets came through. Had I gone to another ticket agency I would of had double the tickets. Wasn't impressed. I will use another ticket agency next time.

Es la tercera ocasión que compró por esta aplicación y en la ocasión anterior tuve problemas porque al seleccionar la fecha para tomar el tour del estadio AT&T la aplicación cambio la fecha sin yo darme cuenta, al llegar al estadio el día del recorrido me cuenta del cambio de la fecha, lo intente nuevamente por la aplicación y me di cuenta que el problema era de la aplicación, por lo cual decidí comprar nuevamente los boletos, pero ahora en el estadio, por lo cual tuve que pagar dos veces por el tour.
Para cualquier aclaración les doy mi número de teléfono de la ciudad de México *******102. Gracias.